Senior Concessions Manager (Ball Arena)

ASM Global; Colorado; On-site; USD 70,000 - 75,000; Full time

Job summary

A leading event management company is seeking a Senior Concessions Manager for the Ball Arena in Denver, CO. This role involves managing daily operations, providing leadership to staff, and ensuring compliance with health regulations. Candidates should have a Bachelor's degree and 5–7 years of management experience in high-volume foodservice. The position offers a competitive salary of $70,000–$75,000 and a comprehensive benefits package.

Benefits

Medical insurance

Dental insurance

Vision insurance

401k plan

Qualifications

• Experience in high-volume foodservice, preferably in concessions.
• Union experience strongly preferred.
• Ability to work extended hours including late nights and weekends.
• Knowledge of accounting policies and procedures.

Responsibilities

• Manage and direct all day-to-day aspects of Concessions Operations.
• Provide leadership and mentorship to Concession managers and staff.
• Ensure compliance with safety and sanitation procedures.
• Oversee monthly inventory and assist with operating budgets.

Skills

Leadership and management

Customer service mindset

Excellent communication skills

Multi-tasking and prioritizing

Teamwork

Education

Bachelor’s degree

5–7 years management experience

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

POS systems knowledge

Job description

Overview

Senior Concessions Manager (Ball Arena) – ASM Global. Responsible for effectively and profitably managing and directing all day-to-day aspects of the Concessions Operations under the leadership of the Director of Concessions.

Responsibilities

• Responsible for operational budget, managing monthly P&L statements, and ensuring that all financial reporting is accurate.
• Provide leadership, coaching, and mentorship to Concession managers and staff responsible for executing the Concessions business plan.
• Sustain costs related to labor and operating supplies, working within budgeted guidelines.
• Provide efficient service and quality products by maintaining positive customer and client relations through effective communication and prudent financial practices.
• Establish and maintain proper safety and sanitation procedures; ensure repair and maintenance of food service equipment; develop working relationships with local health officials; collaborate with the facility maintenance team.
• Ensure unit compliance with federal, state, local, and Legend’s regulations regarding the sale of alcohol. Coach and train Concession leadership to monitor and manage compliance.
• Maintain management staff and ensure proper hiring and promotion of associates per Legend’s standards.
• Collaborate with subcontractors to meet needs and ensure contracts are followed; process invoicing and follow-up to ensure timely payment.
• Preserve existing programs and develop new concepts to ensure high-quality food service and innovation.
• Oversee monthly inventory for concessions operations and assist with annual operating budgets.
• Analyze operating schedules to determine needs and communicate operational plans with the Concession management team and facility client.
• Work with the Concessions culinary team to determine and regularly evaluate production pars for all food produced by event type.
• Analyze concession liquor yields to identify trends, control costs, and maintain consistency.
• Adhere to safety policies and procedures; identify unsafe conditions and complete safety training as required; report safety incidents in the risk management system on the same day of occurrence.
• Perform other related duties as required.

Qualifications

• Bachelor’s degree with 5–7 years of management experience in high-volume foodservice, preferably in a concession environment at a sports/entertainment venue.
• Union experience strongly preferred.
• Excellent written and verbal communication skills; ability to multi-task and prioritize in a deadline-oriented environment.
• Demonstrated leadership and vision in managing staff and major projects.
• Customer-service mindset with ability to interact professionally with employees, vendors, clients, and guests.
• Flexibility to work extended hours including late nights, weekends, and holidays.
• Ability to work effectively in a team environment.
• Knowledge of accounting policies and procedures and POS systems is preferred.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Ability to obtain and maintain TEAM Coalition Alcohol Certification.
• Experience with ABI, Yellow Dog, UKG/UltiPro, Workday/My Venue is preferred.

Compensation

Competitive salary range of $70,000–$75,000 commensurate with experience, with a generous benefits package including medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

Working Conditions

Location: On Site - Ball Arena (Denver, CO).

Physical Demands

The physical demands described are representative of those required to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity

Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.