SENIOR COMPUTER PROGRAMMER ANALYST (NON-COMPETITIVE)

City of Cincinnati; Cincinnati (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

City of Cincinnati's Enterprise Technology Solutions department seeks a Computer Programmer Analyst focusing on the Enterprise Service Desk. You will provide customer service and technical support for enterprise systems, assist in analysis of data processing needs, and contribute to design, testing, and implementation of new solutions.

Responsibilities include maintaining desktop/server environments, network support, and documentation, with on-call duties and potential shifts.

Qualifications

• Associate's Degree from an accredited college or university with a major in computer science, information technology, computer programming, criminal justice, geography or a related field.
• 45-quarter credit hours from an accredited college or university with 30 in computer science, information technology, and/or computer programming.
• Two years of professional paid work experience performing work similar to the Examples of Work Performed.
• Certification programs (e.g., Novell or Windows NT engineer) may substitute for one year of paid work experience.

Responsibilities

• Installs and maintains servers and network equipment.
• Troubleshoots any application or server connections.
• Installs, configures, and troubleshoots office network software and operating systems.
• Develops specifications, codes, tests and documents application programs.
• Develops specifications, codes, and tests interfaces and conversion programs or procedures.

Job description

This position is located in the Enterprise Technology Solutions department. This employee is responsible for customer service and technical support on the Enterprise Service Desk.

Employee performs a variety of professional, technical, and analytical duties in the operation of enterprise, client/server, and desktop computer systems and networks. Employee assists in the analysis of city, county, and criminal justice agencies' data processing needs; assists in the design, testing, and implementation of systems; performs network design, implementation and maintenance, data/database analysis/administration, and modifications to existing computer applications. Performs related duties as required.

(Illustrative only. Any one position may not require all of the listed KSAs nor do the listed examples include all the KSAs which may be required.)

Knowledge of: (One or more of the following categories may be required)

All Categories

• Principles of computer data processing.
• Design, installation, and maintenance of enterprise, distributed, client server, and desktop computer systems.
• Principles and practices of computer network systems analysis and design.
• Current trends and new technologies in data processing.
• Desktop software packages and operating systems.
• Principles of effective documentation.
• Principles of providing effective customer service.

Operating Systems

• Methods and practices of installation for upgrading of client servers and desktop computer, hardware and software.
• Computer system configurations.
• Operating system structures.

Networking

• Principles of computer network systems analysis and design.
• Local area network hardware and transmission protocols.
• Data communication concepts and principles.
• Internet and intranet architecture.
• Network security policies, techniques, and procedures.
• Network configuration, maintenance, and diagnostic procedures and techniques.
• Licensing Agreement enforcement.

Programming

• Standard programming languages.
• Computer operating systems/hardware.
• Program design and analysis.
• Principles and techniques of programming.
• Programming languages (Java, C, C++, Visual Basic, etc.) and utilities.

Database Administration

• Database management systems.
• Database design.
• Database tools.
• Data/file management tools.
• Database utilities.
• Data warehouse and multi dimensions.
• File and data recovery.
• Database security methods and techniques.
• Physical control standards and procedures.
• Database software (Oracle, SQL, etc.)

Web

• In-depth graphic design.
• User interface design.
• Advertising and marketing.
• Information architecture.
• Management of e-commerce.
• Front-end web code such as HTML and JavaScript.

Business

• Business systems analysis.
• Business software packages.

GIS

• Desktop GIS software for analysis, query, and visualization (e.g., ESRI's ArcView).
• WEB-based GIS application interfaces and data presentation.
• Desktop or Workstation GIS advanced software for data creation, geo processing, and conversion (e.g., ESRI's Arc Info).
• Geo-locational and Geo-relational dataset concepts and database structures.
• Engineering/surveying principles and practices as related to GIS and GPS (global positioning systems) applications.
• Interface and integration of GIS database systems with other public enterprise systems such as permitting, licensing, and financial systems.

Skill to

• Install, configure, upgrade and maintain hardware and software, including that related to local and wide area networks.
• Perform hardware modifications such as chip replacement and board swaps.
• Troubleshoot and resolve network hardware and software problems.
• Use and maintain networking test equipment.

Ability to

• Read and prepare clear and concise reports and technical documents.
• Work with minimal supervision.
• Provide effective customer service.
• Develop and recommend cost effective improvements for technical systems.
• Implement systems based on design specifications and instructions.
• Evaluate and recommend purchase of computer equipment, services and supplies.
• Analyze, design, program, test, debug, document and maintain various systems and applications.
• Develop procedures and means of storage for archiving data.

Examples of Work Performed

• Performs all essential functions of a Computer Programmer Analyst.
• Installs and maintains servers and network equipment.
• Troubleshoots any application or server connections.
• Installs, configures, and troubleshoots office network software and operating systems.
• Identifies the need for hardware and software upgrades and perform upgrade.
• Under minimal supervision, develops specifications, codes, tests and documents application programs.
• Under minimal supervision, develops specifications, codes, and tests interfaces and conversion programs or procedures.
• Creates and maintains medium project work plans.
• Creates data flow documents which detail systems or business problems.
• Evaluates and tests options for backup, restoration, and recovery procedures.
• Identifies software requirements.
• Drafts requests for proposals to accomplish design objectives.
• Evaluates and specifies hardware and software configuration and places orders with vendors.
• Applies a general understanding of protocols, topology, hardware and software, and network design.
• Evaluates and specifies networking equipment and application.
• Applies network hardware and software troubleshooting skills.
• Provides second level network problem escalation resolution.
• Develops and administers end-user training programs.
• Assures that appropriate IT security is considered in all tasks.
• Acts in compliance with the City of Cincinnati's Information Security Policy, Administrative Regulations, and related standards and procedures in the City's Human Resources Policies and Procedures.

Each applicant must have completed an Associate's Degree from an accredited college or university with a major in computer science, information technology, computer programming, criminal justice, geography or a related field. In addition, each applicant must have one year of professional paid work experience performing work similar to that listed under "Examples of Work Performed."

Each applicant must have completed 45-quarter credit hours from an accredited college or university with 30 of the 45 credit hours being in computer science, information technology, and/or computer programming. In addition, each applicant must have two years of professional paid work experience performing work similar to that listed under "Examples of Work Performed." A certification program, such as a Novell or Windows NT engineer, may substitute for one year paid work experience (completion of other certification programs not listed will be reviewed on a case-by-case basis).

Other Requirements

• Must have a valid Driver's License for some positions.
• Some positions may require a criminal background investigation and fingerprinting due to the sensitive nature of the work.
• May be required to work irregular hours and be on-call.

Environmental Conditions: Office environment, exposure to computer screens; travel to sites within the City/Hamilton County may be required.

Physical Conditions: Duties require maintaining physical condition necessary for sitting and standing for prolonged periods of time; general manual dexterity; must be able to operate assigned vehicle (as required).

Probationary Period: Twelve months.

Supervision Exercised: May exercise technical and functional supervision over professional, technical, and clerical personnel.