Senior Compliance Manager

Retell AI Inc.; San Francisco (CA); On-site; USD 195,000 - 225,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

DoorDash credit

Wellness reimbursement

Commuter reimbursement

Phone bill reimbursement

Internet reimbursement

Job summary

Retell AI is hiring its first Senior Compliance Manager to own the security and compliance program end to end. The role reports to the founder and collaborates with Engineering and Sales to unlock enterprise and healthcare deals through robust compliance.

Responsibilities include running SOC 2 Type II, HIPAA, and ISO 27001 programs, managing policies and vendor risk, and answering security questions in customer interactions. Relocation support is provided.

Qualifications

• 4+ years in compliance, GRC, or security audit.
• You have personally owned at least one SOC 2 Type II audit.
• Experience at a VC-backed SaaS/AI company or a Big 4/audit firm doing SOC 2 or ISO work.

Responsibilities

• Own an audit-ready compliance program that enterprise customers trust.
• Run SOC 2 Type II, HIPAA, and ISO 27001 programs end to end, including auditors and the GRC platform.
• Answer security questionnaires and RFPs quickly and keep the trust center current.
• Own policies, vendor risk, and training, and track new rules that affect voice AI.
• Join enterprise sales calls to answer security and compliance questions.

Skills

Compliance experience

SOC 2 Type II ownership

Security audit

Tools

Vanta

Drata

Job description

ABOUT RETELL AI

Retell AI is using first-principles thinking to reimagine the call center with cutting-edge voice AI. Thousands of companies now use Retell's AI voice agents to handle sales, support, and logistics calls that once required large teams of human agents. Backed by Y Combinator, Alt Capital, and other leading investors, we've scaled to $80M in ARR with a team of 50, up from $5M at the start of 2025, and are now valued at over $1.5B.

Our vision for 2026 is to build a modern CX platform where entire contact centers are powered by AI. Instead of basic automation that needs constant human tuning, we're creating intelligent AI “workers” that act as frontline agents, QA analysts, and managers, continuously executing, monitoring, and improving every customer interaction.

We're growing fast and looking for ambitious builders who want to tackle hard technical problems, move quickly, and have a real impact on one of the fastest-growing voice AI companies in the world.

Let's build the future together.

Recent recognition:

• No. 1 Best Places to Work in the Bay Area, San Francisco Business Times 2026
• Top 50 AI Apps, a16z (2025)
• #3 Fastest-Growing Software Company, G2 Best Software Awards 2026
• Best Agentic AI Software, G2 Best Software Awards 2026
• #4 Fastest-Growing Software Vendor, Brex Benchmark 2025
• Enterprise Tech 30 Class of 2026, Nasdaq & Wing VC
• Top-Ranked Startup, Lean AI Leaderboard
• Backed by Y Combinator

ABOUT THE ROLE

Retell AI transforms customer experience with voice AI for enterprises, including customers like CVS/Aetna, American Airlines, Lenovo, and Grab. We have more customer stories than we can tell!

We're hiring our first Senior Compliance Manager to own Retell's security and compliance program end to end. You'll report directly to the founder and work closely with Engineering and Sales. Compliance unlocks our enterprise and healthcare deals, so your work has a direct line to revenue.

KEY RESPONSIBILITY

This hire owns an audit-ready compliance program that enterprise customers trust.

• Run SOC 2 Type II, HIPAA, and ISO 27001 programs end to end, including auditors and the GRC platform
• Answer security questionnaires and RFPs quickly and keep the trust center current
• Own policies, vendor risk, and training, and track new rules that affect voice AI
• Join enterprise sales calls to answer security and compliance questions

WHAT WE'RE LOOKING FOR

Must have:

• 4+ years in compliance, GRC, or security audit
• You have personally owned at least one SOC 2 Type II audit
• Experience at a VC-backed SaaS/AI company or a Big 4/audit firm doing SOC 2 or ISO work

Nice to have:

• CISA, CISM, or CRISC certification
• Hands-on with Vanta or Drata
• HIPAA experience with healthcare customers

HOW WE EVALUATE

We care less about checkboxes and more about:

• Precision in controls, evidence, and documentation
• Clear answers to customer security teams
• Working with engineers without slowing them down
• Spotting risks before an auditor or customer does

YOU MIGHT THRIVE IF

• You'd rather fix a gap early than explain it to an auditor
• You can explain control to both an engineer and a CISO
• You want to build a compliance program, not maintain one

JOB DETAILS

Cash: $195,000 - $225,000

Equity: 4-year vest / 1-year cliff

Location: Redwood City, California (Relocation support provided)

US Visas: Retell AI is open to sponsoring work authorization for qualified candidates, including H-1B, TN, L-1, E-3, and F-1 (OPT/CPT).

OTHER BENEFITS

• 100% coverage for medical, dental, and vision insurance
• $70/day DoorDash credit for breakfast, lunch, dinner, and snacks
• $200/month wellness reimbursement (gym, fitness classes, etc.)
• $300/month commuter reimbursement (gas, Caltrain, etc.)
• $75/month phone bill reimbursement
• $50/month internet reimbursement

COMPENSATION PHILOSOPHY

• Best offer upfront: Choose from three cash-equity balance options; no negotiation needed
• Top 1% talent: Above-market pay (top 5th percentile) to attract exceptional builders
• High ownership: small teams, >$1M revenue per employee, and significant equity
• Performance-based: Offers tied to interview performance, not tenure or past salary

INTERVIEW PROCESS

• Recruiter screen (15 min)
• SOC 2 audit walkthrough (45 min)
• Hiring Manager interview (45 min)
• Onsite (2 hours)
  • Security questionnaire exercise
  • Customer call simulation
  • Cross-functional conversation with Engineering and Legal