Senior Compliance Manager

Retell; San Francisco (CA); On-site; USD 180,000 - 290,000; Full time

Benefits offered by this job

100% coverage for medical, dental, and

Vision insurance

$70/day DoorDash credit

$200/month wellness reimbursement

$300/month commuter reimbursement

$75/month phone bill reimbursement

$50/month internet reimbursement

Job summary

Retell AI is hiring its first Senior Compliance Manager to own our security and compliance program end to end. You will report to the founder and collaborate with Engineering and Sales to unlock enterprise and healthcare deals through strong controls.

You will run SOC 2 Type II, HIPAA, and ISO 27001 programs, answer security questionnaires, and maintain the trust center. Your guidance will shape policy, training, and vendor risk at scale.

Qualifications

• 4+ years in compliance, GRC, or security audit.
• Experience owning at least one SOC 2 Type II audit.
• Experience at a VC-backed SaaS/AI company or Big 4/audit firm doing SOC 2 or ISO work.

Responsibilities

• Lead end-to-end SOC 2 Type II, HIPAA, and ISO 27001 programs including auditors and GRC tooling.
• Respond to security questionnaires and RFPs with timely, thorough responses.
• Own policies, vendor risk, training, and tracking new rules affecting voice AI.
• Join enterprise sales calls to address security and compliance questions.

Skills

SOC 2 Type II ownership

GRC

Security audits

Auditor communications

Tools

Vanta

Drata

Job description

About Retell AI

Retell AI is using first-principles thinking to reimagine the call center with cutting-edge voice AI. Thousands of companies now use Retell's AI voice agents to handle sales, support, and logistics calls that once required large teams of human agents. Backed by Y Combinator, Alt Capital, and other leading investors, we've scaled to $80M in ARR with a team of 50, up from $5M at the start of 2025, and are now valued at over $1.5B.

Recent Recognition

• No. 1 Best Places to Work in the Bay Area, San Francisco Business Times 2026
• Top 50 AI Apps, a16z (2025)
• #3 Fastest-Growing Software Company, G2 Best Software Awards 2026
• Best Agentic AI Software, G2 Best Software Awards 2026
• #4 Fastest-Growing Software Vendor, Brex Benchmark 2025
• Enterprise Tech 30 Class of 2026, Nasdaq & Wing VC
• Top-Ranked Startup, Lean AI Leaderboard
• Backed by Y Combinator

About The Role

Retell AI transforms customer experience with voice AI for enterprises, including customers like CVS/Aetna, American Airlines, Lenovo, and Grab. We have more customer stories than we can tell! Here's what we're hiring for.

We're hiring our first Senior Compliance Manager to own Retell's security and compliance program end to end. You'll report directly to the founder and work closely with Engineering and Sales. Compliance unlocks our enterprise and healthcare deals, so your work has a direct line to revenue.

KEY RESPONSIBILITY

• Run SOC 2 Type II, HIPAA, and ISO 27001 programs end to end, including auditors and the GRC platform
• Answer security questionnaires and RFPs quickly and keep the trust center current
• Own policies, vendor risk, and training, and track new rules that affect voice AI
• Join enterprise sales calls to answer security and compliance questions

Must Have

WHAT WE'RE LOOKING FOR

• 4+ years in compliance, GRC, or security audit
• You have personally owned at least one SOC 2 Type II audit
• Experience at a VC-backed SaaS/AI company or a Big 4/audit firm doing SOC 2 or ISO work

Nice To Have

• CISA, CISM, or CRISC certification
• Hands-on with Vanta or Drata
• HIPAA experience with healthcare customers

How We Evaluate

• Precision in controls, evidence, and documentation
• Clear answers to customer security teams
• Working with engineers without slowing them down
• Spotting risks before an auditor or customer does

YOU MIGHT THRIVE IF

• You'd rather fix a gap early than explain it to an auditor
• You can explain control to both an engineer and a CISO
• You want to build a compliance program, not maintain one

JOB DETAILS

Location: Redwood City, California (Relocation support provided)

US Visas: Retell AI is open to sponsoring work authorization for qualified candidates, including H-1B, TN, L-1, E-3, and F-1 (OPT/CPT).

Compensation

Our compensation ranges reflect different scopes of responsibility and cash/equity options. Your offer will depend on the skills and impact you demonstrate during interviews, the scope of the role, and your preferred cash/equity balance.

Annual Base Salary Ranges

• Senior: $180,000-220,000
• Staff: $200,000-260,000
• Principal: $220,000-290,000

Other Benefits

• 100% coverage for medical, dental, and vision insurance
• $70/day DoorDash credit for breakfast, lunch, dinner, and snacks
• $200/month wellness reimbursement (gym, fitness classes, etc.)
• $300/month commuter reimbursement (gas, Caltrain, etc.)
• $75/month phone bill reimbursement
• $50/month internet reimbursement

Compensation Philosophy

• Best offer upfront: Choose from three cash-equity balance options; no negotiation needed
• Top 1% talent: Above-market pay (top 5th percentile) to attract exceptional builders
• High ownership: small teams, >$1M revenue per employee, and significant equity
• Performance-based: Offers tied to interview performance, not tenure or past salary

INTERVIEW PROCESS

• Recruiter screen (15 min)
• SOC 2 audit walkthrough (45 min)
• Hiring Manager interview (45 min)
• Onsite (2 hours)
• • Security questionnaire exercise
  • Customer call simulation
  • Cross-functional conversation with Engineering and Legal