Senior Complex Customer Care Representative - National Remote

Lensa; Indianapolis (IN); Remote; USD 35,000 - 65,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Senior Complex Customer Care Representative, der Mitglieder durch ihre Gesundheitsreise begleitet. In dieser spannenden Rolle arbeiten Sie in einem dynamischen, remote Umfeld, das auf den Aufbau von Beziehungen und die Unterstützung von Mitgliedern ausgerichtet ist. Sie werden als Gesundheitsnavigator fungieren, der Anfragen zu Leistungen und Ansprüchen bearbeitet und gleichzeitig die Zufriedenheit der Mitglieder maximiert. Diese Position bietet die Möglichkeit, in einem flexiblen, leistungsorientierten Team zu arbeiten, das sich der Verbesserung der Gesundheitsgerechtigkeit verschrieben hat. Wenn Sie eine Leidenschaft für Kundenservice und Gesundheit haben, ist dies die perfekte Gelegenheit für Sie.

Benefits

Wettbewerbsfähige Vergütung

Umfassende Leistungen

Anreizprogramme

100% remote Arbeit

Qualifications

• Mindestens 2 Jahre Erfahrung im Kundenservice oder Callcenter.
• 1 Jahr Erfahrung im Gesundheitswesen.

Responsibilities

• Aufbau von Beziehungen zu Mitgliedern und Unterstützung bei Anfragen.
• Navigieren durch verschiedene Plattformen zur Problemlösung.

Skills

Kundenservice

Verkaufskompetenz

Bilingualität

Medizinische Terminologie

Education

High School Diploma oder GED

Tools

Computeranwendungen

Job description

Senior Complex Customer Care Representative - National Remote

This role offers a challenging and rewarding opportunity for growth, focusing on putting members at the center of our services, streamlining their experience, and maximizing resources for their health journey.

The Senior Complex Customer Care Representative will build relationships with members and their families, guiding them through benefits, claims, access to care, and social determinants of health issues. They will act as healthcare navigators, using assertive sales and probing questions to understand member needs and proactively support them.

This position requires working in a metric-based environment, supporting up to 10 clients, with a focus on member satisfaction, support, and digital experience. Support includes handling calls, emails, chats, and coordinating with providers and vendors to resolve issues.

Key responsibilities include building relationships, supporting claims and benefits inquiries, educating members, navigating various platforms, and meeting performance goals.

Minimum qualifications include a high school diploma or GED, 2+ years in a customer service or contact center environment, 1+ year in healthcare-related fields, and proficiency with computer applications. Preferred qualifications include experience with medical terminology, sales, and bilingual skills.

The role offers full-time hours, with flexibility for shifts between 8:00 am and 11:00 pm EST, including occasional overtime and Saturdays. Training is virtual, lasting 8 weeks, with hours from 9:00 am to 5:30 pm CST.

Benefits include competitive pay, comprehensive benefits, incentive programs, and 100% remote work within the U.S., provided a dedicated workspace and high-speed internet are available.

Application process involves completing the application and any assessments promptly. The position aligns with UnitedHealth Group’s mission to improve health equity and provide equitable care.