Senior Community Services Leader

City of Corona, CA; California, Corona (MO, CA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established community services organization is seeking a passionate individual to engage with residents and lead various recreational programs. This role involves overseeing activities for children and adults, ensuring a safe and enjoyable environment, and providing stellar customer service. If you thrive in a dynamic setting and have a knack for community interaction, this opportunity is perfect for you. Join a team dedicated to enhancing the quality of life in your community while enjoying the great outdoors and making a significant impact!

Qualifications

• 1+ years of experience in community service roles, including program oversight.
• Ability to read and write; valid California driver's license required.

Responsibilities

• Oversee activities and programs for various age groups in community settings.
• Provide excellent customer service and maintain facility safety and cleanliness.

Skills

Customer Service

Program Planning

Coaching

Communication

Supervision

Education

High School Diploma or Equivalent

Tools

Library Software

Job description

DESCRIPTION

Are you someone who enjoys the outdoors and loves to interact with the community? The City is looking for someone who is excited to make a difference while having fun educating all ages about our parks and trails!

Senior Community Services Leaders may work and receive training/assignments in any of the following areas:

• Kids Club: Oversight of school-age children in afterschool and day camp settings. Leads activities, programs, and provides customer service to parents and caregivers.
• Sports: Coaching, officiating, and scorekeeping for various youth and adult sports activities.
• Senior Center: Program and reception duties including phones, setting up rooms, providing resource information to patrons, and general customer service.
• Program & Reservations (Circle City Center): Program and reception duties including phones, activity registration and permits, set-up/tear-down rooms, and facility monitoring for onsite and offsite reservations.
• Parks: Assist with processing, approving, and posting of park permits. Schedules outdoor facility use.
• Passports/Circulation (Library): Tasks include library account management using library software and serve as US passport agent handling confidential information.
• Shelving/Reservation (Library): Shelve books using the Dewey Decimal System, set-up rooms and takedown for events and operate library AV equipment.

Senior Community Services Leaders will have increased responsibilities including stellar customer service, scheduling, and oversight of facilities and/or team members, volunteers, and contract service providers.

Education/Training/Experience

• 18 years of age or older; graduation from high school or equivalent, ability to read and write, One or more years of experience working or volunteering in a community setting including six (6) months of experience in planning, implementing, coaching, and overseeing programs is required.
• A valid Class C California driver's license and the ability to maintain insurability under the City's Vehicle Insurance Policy.

Licenses and Certifications

• Possession of, or successful acquisition within 3 months of employment, a valid CPR and first aid certification, to be maintained throughout employment.
• PC 832 training must be completed within six months of employment.
• Due to the performance of field duties which will require operation of a motor vehicle, a valid California Class C Driver's License and an acceptable driving record at the time of appointment and through employment is required.

Skills/Abilities

• Under general supervision, plans, coordinates, organizes, prepares, promotes, oversees, directs, and evaluates various activities and programs, services, and special events for various ages.
• Provides participant instruction in arts, crafts, and games, explaining rules and techniques; confirms participant attendance.
• Coaches, officiates, and prepares play areas and fields for sports activities.
• Acts as liaison to parents, patrons, and participants. Exercises tact and judgment when resolving problems.
• Opens and closes City facilities; ensures facilities are secure. Oversees and monitors facility use and rentals, including after-hours and evening use. Maintains safe public areas in neat and orderly condition.
• Monitors patrons and participant behavior. Advises patrons on policies and procedures.
• Resolves issues within scope of authority and training.
• Performs general labor tasks to maintain City facilities in a clean, safe, and attractive condition.
• Assists in preparing rooms for programs by setting up tables, chairs, audiovisual, computers, and related equipment.
• Prepares venues for activities and events, recommends repairs or supplies, and inspects facilities for damage, hazards, vandalism, requesting assistance as needed.
• Sorts, retrieves, and re-shelves library materials. Performs shelf reading for accuracy and ensures materials are in proper order.
• Responds to patron requests and provides excellent customer service, information, and assistance to visitors.

Characteristics

• An upbeat attitude, eager to participate, and actively engage in all aspects of the organization.
• A passion for producing outstanding work and delivering exceptional program outcomes.
• A self-starter with a can-do attitude who addresses issues proactively and proposes solutions.
• Detail- and process-oriented, prides in high-quality, error-free work.
• A high-performing, genuine, authentic individual with a good sense of humor will thrive in this role.
• Unwavering integrity regardless of outside pressures.

This position is FLSA Non-Exempt, eligible for overtime compensation.

Application Process

Applications will be accepted on a continuous basis. Applicants are encouraged to apply early as the recruitment may close at any time without notice.

The top scoring candidates from the oral interview will be placed on an eligibility list from which the department may hire. The eligibility list established from this recruitment may also be used to fill current and/or additional vacancies throughout the City.

The successful candidate will undergo a background check, including livescan, and pass a pre-employment medical exam (including drug/alcohol screening).

Community

The City of Corona, in Riverside County, California, boasts a diverse population of approximately 168,100 residents. Residents enjoy a variety of cultural, recreational, and educational opportunities. The economy is strong, with retail, commercial, and housing developments expanding.

The Organization

The City of Corona operates under a Council-Manager government. Policy-making is vested in the City Council, which includes a Mayor and four Council Members. The City is organized into departments including Community Services, City Manager's Office, and others, with a total operating budget for FY 2025 of $399.1 million and a workforce of 922 employees.