Senior Community Manager San Francisco, CA

Culture Amp; Austin, New York, Chicago (TX, NY, IL); Hybrid; USD 120,000 - 135,000; Full time

Job summary

Join a forward-thinking company dedicated to creating a better world of work as a Senior Community Manager. In this dynamic role, you will lead the Culture First Community, engaging members through innovative strategies and content. Your expertise in community management and collaboration will help drive connections and foster a supportive environment. This is a unique opportunity to shape the future of a global community platform while being part of a passionate marketing team. If you're ready to make a significant impact and elevate community experiences, this exciting position is for you!

Benefits

Employee Share Options Program

Coaching and personal development budgets

Mental wellbeing support

Monthly Camper Life Allowance

Team building activities budget

Quarterly wellbeing pauses

Extended year-end breaks

Excellent parental leave program

Social Impact Days

Work from home office budget

Qualifications

• 4+ years of experience in community management and engagement.
• Strong communication skills and ability to thrive in fast-paced environments.

Responsibilities

• Develop and implement digital and social strategies for community growth.
• Collaborate with stakeholders to align community strategies with marketing initiatives.

Skills

Community Management

Communication Skills

Project Management

Cross-functional Collaboration

Digital Strategy

Content Creation

Analytical Skills

Education

Bachelor's Degree

Tools

Google Drive

Asana

Slack

Trello

Confluence

Job description

Join us on our mission to make a better world of work.

Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop high-performing teams. Powered by people science and the most comprehensive employee dataset in the world, the most innovative companies including Canva, On, Asana, Dolby, McDonalds and Nasdaq depend on Culture Amp every day.

Culture Amp is backed by leading venture capital funds and has offices in the US, UK, Germany and Australia. Culture Amp has been recognized as one of the world’s top private cloud companies by Forbes and most innovative companies by Fast Company.

How you can help make a better world of work

We are open to candidates within a commutable distance to one of our hubs - SF, Austin, NYC or Chicago.

Senior Community Manager

We are looking for a community builder who is passionate about leading the next phase of the Culture First Community and driving our mission to create a better world of work. You should be a brand advocate, with a focus on growing our thought leadership-led community, driving connections, and creating a container for collaboration. This individual will be responsible for leading our digital community strategy and experience. Our mission is to create stunning world-class programs and content that inspires our community to put culture first. They will manage multiple channels - bringing together the largest community of people and culture leaders in the world to learn, grow and take action.

We’re searching for a versatile and hands-on senior community manager to join our team to focus on curating our digital forums and creating a collaborative environment for our members to feel supported. We’re searching for an organized, creative, and energetic individual to lead breathtaking experiences that build on the culture first reputation established over the last 3 years. The ideal candidate has prior experience in leading and growing a global community - understanding the strong need for locally relevant content and activations.

This is an opportunity for an experienced community manager to take the culture-first community to new highs, be the voice of our virtual community, and be part of a fast-growing Marketing team. This role will also help lay the foundation for our next generation global, scalable, B2B Community platform including engagement in platform selection, building, migration, launch, and growth.

You will:

• Develop and implement a digital and social strategy designed to engage, develop and grow our Culture First community - orientated around thought leadership and our mission.
• Partner with the team to craft and implement an overarching community strategy - aligning our digital strategy alongside our virtual and in-person Chapter events.
• Collaborate with internal stakeholders (including regional marketing, content, people scientists, sales, etc) to help shape and align the strategy to the wider ecosystem.
• Help recruit, curate, and serve as the point person for the different forums and identify content to create thought-provoking, engaging, and inspiring experiences.
• Work with the content, design, and web properties to develop community playbooks and initiatives to grow membership and enhance the community experience.
• Research platforms and other technology solutions to enhance the experience for our community and improve engagement.
• Ability to connect the dots between community and wider marketing initiatives - understand the power of community in supporting the marketing funnel.
• Develop and execute data collection strategies and processes to ensure desired analytics are tracked, recorded, and leveraged for future programs.
• Take ownership of managing our community team budget, ensuring strategic allocation of resources for the growth, engagement, and seamless operation of our Culture First community.

You have:

• 4+ years leading community initiatives.
• Experience with design, content and communications relevant to multiple regions.
• Excellent communication skills and ability to thrive in a fast-paced environment and comfort working with multiple levels (including senior leadership).
• Ability to work cross-functionally to collaborate and build alignment.
• Ability to streamline + operationalize scalable and repeatable processes.
• Insatiable curiosity and growth mindset; appetite to take calculated risks and push boundaries. You're a champion of innovation.
• Detail-oriented with an ability to juggle multiple projects with competing priorities.

You are:

• Comfortable working with multiple platforms and BI tools.
• Familiar with B2B SaaS marketing.
• Proficient in project management and collaboration tools like Google Drive, Asana, Slack, Trello, Confluence.

We live and breathe our values and we are so proud of the Culture we have built.

We believe that inclusive businesses are better, not just for “company results”, but for the world. We have a strong commitment to Anti-Racism, and endeavor to lead by example. Every step we make as a business towards anti-racism is another step we can support our customers in making a better world (of work).

For this role, the estimated base salary range is listed below. In addition to base salary, your compensation package will include additional components such as equity and benefits.

The actual base salary will vary based on various factors, including market and individual skills, capabilities and experience, objectively assessed during the interview process. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.

Base Salary Range (US)

$120,000 - $135,000 USD

We believe that our employees are the heartbeat of our success. We're committed to fostering a work environment that truly cares for and develops its people, and creates lasting positive impact. In addition to providing a competitive compensation package, some of the key benefits we offer are:

• Employee Share Options Program: We empower you to be an owner in Culture Amp and share in our success.
• Programs, coaching, and budgets to help you thrive personally and professionally.
• Access to external providers for mental wellbeing and coaching support to sustain the wellbeing, safety and development of our people.
• Monthly Camper Life Allowance: An automatic allowance paid out each month with your pay - you can spend it however you like to help improve your experience and life outside work.
• Team budgets dedicated to team building activities and connection.
• Intentional quarterly wellbeing pauses: A quarterly company-wide shutdown day in each region to collectively pause, reset and focus on restoration and rest, without having to tap into individual vacation time.
• Extended year-end breaks: An extended refresh period at the end of year.
• Excellent parental leave and in work support program available from day 1 of joining Culture Amp.
• 5 Social Impact Days a year to make a positive impact on the community outside of work.
• MacBooks for you to do your best & a work from home office budget to spend on setting up your home office.
• Medical insurance coverage for you and your family (Available for US & UK only).

Additionally, we don't just focus on our internal community; we believe in creating a better world of work for all. We're committed to diversity, equity, and inclusion, with Employee Resource Groups and ally communities in place.

Thank you for taking the time to read this advert. If you decide to apply, as part of your application, we will ask you to complete voluntary diversity questions (excluding Germany). Please watch this video from our amazing DEI Leader, Aubrey Blanche to share more on why we collect the data and how we will use it.

If you require reasonable accommodations or adjustments due to a disability to complete the online application or to participate in the interview process, please contact [e-mail] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.