Senior Community Manager-Modera Berkeley Heights

Mill Creek Residential

Berkeley Heights (NJ)

On-site

USD 65,000 - 90,000

Full time

5 days ago

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Benefits offered by this job

Competitive compensation

Medical, dental, and vision coverage

Disability, life, and AD&D insurance

401(k) with employer matching

Paid time off

Job summary

Mill Creek Residential is seeking a Service Manager to oversee maintenance across assigned multifamily communities. You will lead routine work on HVAC, electrical, plumbing, and appliances, ensuring safety standards and high-quality presentations.

The role requires coordinating with the General Manager and Community Manager, supervising technicians, and driving cost-effective maintenance programs while maintaining excellent resident service.

Qualifications

Ability to read, write, and speak English clearly for service requests and communications.
Bi-lingual abilities are a plus for resident interactions and problem solving.
Experience providing strong customer service in a residential property setting is preferred.

Responsibilities

Routinely inspect grounds and buildings to ensure safety and identify maintenance projects.
Monitor inventory of tools, supplies, and replacement parts for common issues and emergencies.
Schedule and perform routine preventive maintenance on equipment and systems.
Inspect vacated apartments, document renovations, and re-inspect units for quality and timeliness.
Respond to resident requests promptly, delivering excellent service.
Maintain records of preventive maintenance, service requests, expenditures, and status of units.
Oversee work of vendors and maintenance service providers.
Collaborate with Community Manager on hiring, training, and supervision of staff.
Assist in creating schedules for technicians, housekeepers, and groundskeepers.

Skills

Reading/Writing/Speaking English

Bilingual a plus

Customer service

Education

High School diploma or GED

HVAC Certification

CAMT

CPO

Tools

Microsoft Office

Property management software

Job description

Job Description

Posted Monday, August 17, 2026 at 5:00 AM

At Mill Creek Residential we are committed to building a diverse, equitable and inclusive workplace where our associates can grow and bring their whole selves to work. This starts with our recruiting and hiring process. We want you to know that we encourage you to apply if this job excites you, even if you don’t meet 100% of the requirements. You may just be the right candidate for this role, or another role and make your mark at Mill Creek.

The Service Manager maintains the physical condition and appearance of one or more assigned communities in accordance with operating and safety standards. This positions is responsible for leading routine work and preventative maintenance of physical features of the building(s), including, but not limited to, HVAC, electrical, plumbing, carpentry, major appliances and amenities. He or she anticipates and evaluates potential problems then proactively leads the development and execution of plans to counter challenges. The Service Manager consistently strives to maintain the highest level of attention to the operational needs of the community.
Reports to: (General) Community Manager has primary authority and works with the Service Manager to determine the exact \"day-to-day\" duties. Decisions will take into account the Service Manager's skills, experience, career goals, and how the individual best fits the working requirements of the community. May oversee Service Technicians Level I, II with the responsibility for scheduling work assignments and training.

Essential Functions/Responsibilities

Routinely inspect community grounds and buildings to ensure safety standards and identify maintenance projects. Prioritize the repair of unsafe conditions
Monitor a sufficient inventory of tools, supplies, spare parts for common issues and emergency situations
Schedule and perform routine preventive maintenance on all appropriate equipment and tools
Thoroughly inspect vacated apartments, document necessary renovations, and re-inspect completed units for the highest quality of work and superior presentation, adhering to the timetable
Respond to resident requests in a timely manner, delivering excellent customer service
Maintain accurate records of preventive maintenance, service requests (received and completed), expenditures, apartment make-ready status, jobs in progress, etc.
Identify all utility meter cut-offs, apartment and fixture cut-offs, sewer clean-outs, and prepare maps indicating same
Oversee work of internal and external vendors and maintenance service suppliers
Collaborate with the General Manager and/or Community Manager in hiring, training, daily supervision, evaluation, and counseling of the service team
Assist in creating schedules for Service Technicians, Housekeepers, Porters, and Groundskeepers
Work with the Community Manager to develop, implement, and manage programs intended to control maintenance expenses
Assist in the preparation of maintenance budgets and safety meetings. Ensure any required MSDS sheets are available to service staff before leading a meeting
Know and adhere to all policies and procedures contained in the manuals issued by Mill Creek Residential or as otherwise communicated to associates, such as, but not limited to, company operating and safety standards. Promote safe work practices among on-site team
Ensure compliance with all Federal, State and local laws. Consistently abided by Fair Housing regulations
Address and complete all other duties as assigned
Embody the Mill Creek mission, values and brand promise in all that he or she does

Associate Management and Development

Responsible for recruiting, hiring, associate scheduling, work assignments, training and performance evaluations
Empower, engage and develop associates to achieve great performance and desired business outcomes
stablish goals and accountability for team. Provide feedback, coaching and support to drive achievement of established goals, reward success: hold one on one meetings with staff members
Manage performance of subordinates. Conduct performance appraisals; provide development support (i.e. coaching, counseling and training); make decisions regarding hiring or termination of community associates
Support associate development. Provide targeted training and growth opportunities
Champion and enforce the Mill Creek Brand Promise, Service Standards and Manifesto
Address and complete all other duties as assigned

Education and/or Experience

High School diploma or equivalent (GED) preferred
5+ years maintenance technician work or related experience
HVAC Certification required
CAMT preferred
CPO preferred
Multi-family housing experience helpful

Skills/Specialized Knowledge

Capacity to read, write, and speak English, as demonstrated by clear and concise written and verbal communication, such as, but not limited to, the ability to read service requests, understand labels on containers, and verbally communicate with associates, residents and vendors. Bi-lingual a plus
Accurately take measurements and perform basic arithmetic
General computer skills in Microsoft Office and property management based software
Frequently operate maintenance equipment such as, but not limited to, hand tools, power tools, motors, pumps, compressors, blowers, electric and hand powered augers, user-moved aids, snow and ice removal equipment, ladders, landscaping equipment, safety equipment, etc.
Frequently use measuring devices, such as, but not limited to, voltmeters, ohmmeters, testing meters, PH tests, etc.
Safely work with chemicals, paint, and general cleaning supplies
Frequently operate motorized vehicles such as, but not limited to, car, truck, van or golf cart

About the Benefits of Joining the Mill Creek Team