Service Manager - Modera Pearl

Mill Creek Residential; Portland (OR); On-site; USD 45,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation

Disability & Life Insurance

401k with company match

Paid time off

Job summary

Mill Creek Residential is seeking a Service Manager in Portland, OR to oversee maintenance and safety across one or more communities. Lead routine and preventative work on HVAC, electrical, plumbing, and appliances, while coordinating with vendors and on-site staff to ensure high-quality housing and resident satisfaction.

The role requires a High School diploma, 5+ years in maintenance, HVAC certification, CAMT and CPO where applicable, and multi-family housing experience is helpful.

Qualifications

• High School diploma or equivalent (GED) preferred.
• 5+ years maintenance technician work or related experience.
• HVAC Certification required.
• CAMT preferred.
• CPO preferred.
• Multi-family housing experience helpful.

Responsibilities

• Routinely inspect community grounds and buildings to ensure safety standards and identify maintenance projects.
• Monitor a sufficient inventory of tools, supplies, spare parts for common issues and emergency situations.
• Schedule and perform routine preventive maintenance on all appropriate equipment and tools.
• Thoroughly inspect vacated apartments, document necessary renovations, and re-inspect completed units for the highest quality of work and superior presentation, adhering to the timetable.
• Respond to resident requests in a timely manner, delivering excellent customer service.
• Maintain accurate records of preventive maintenance, service requests (received and completed), expenditures, apartment make-ready status, jobs in progress, etc.
• Oversee work of internal and external vendors and maintenance service suppliers.
• Collaborate with the General Manager and/or Community Manager in hiring, training, daily supervision, evaluation, and counseling of the service team.
• Assist in creating schedules for Service Technicians, Housekeepers, Porters, and Groundskeepers.
• Work with the Community Manager to develop, implement, and manage programs intended to control maintenance expenses.
• Assist in the preparation of maintenance budgets and safety meetings. Ensure any required MSDS sheets are available to service staff before leading a meeting.
• Know and adhere to all policies and procedures contained in the manuals issued by Mill Creek Residential or as otherwise communicated to associates, such as, but not limited to, company operating and safety standards. Promote safe work practices among on-site team.
• Ensure compliance with all Federal, State and local laws. Consistently abide by Fair Housing regulations.
• Address and complete all other duties as assigned.
• Embody the Mill Creek mission, values and brand promise in all that he or she does.
• Associate Management and Development
• Responsible for recruiting, hiring, associate scheduling, work assignments, training and performance evaluations
• Empower, engage and develop associates to achieve great performance and desired business outcomes.
• Establish goals and accountability for team. Provide feedback, coaching and support to drive achievement of established goals, reward success: hold one on one meetings with staff members
• Manage performance of subordinates. Conduct performance appraisals; provide development support (i.e. coaching, counseling and training); make decisions regarding hiring or termination of community associates
• Support associate development. Provide targeted training and growth opportunities
• Champion and enforce the Mill Creek Brand Promise, Service Standards and Manifesto
• Address and complete all other duties as assigned

Skills

Maintenance management

English communication

Bi-lingual

Microsoft Office

Equipment operation

Education

High School diploma or equivalent

5+ years maintenance technician experience

HVAC Certification

CAMT

CPO

Multi-family housing experience

Tools

Property management software

Job description

1481 NW 13th Ave, Portland, OR 97209, USA

Job Description

Posted Thursday, August 20, 2026 at 5:00 AM

At Mill Creek Residential we are committed to building a diverse, equitable and inclusive workplace where our associates can grow and bring their whole selves to work. This starts with our recruiting and hiring process.

The Service Manager maintains the physical condition and appearance of one or more assigned communities in accordance with operating and safety standards. This positions is responsible for leading routine work and preventative maintenance of physical features of the building(s), including, but not limited to, HVAC, electrical, plumbing, carpentry, major appliances and amenities. He or she anticipates and evaluates potential problems then proactively leads the development and execution of plans to counter challenges. The Service Manager consistently strives to maintain the highest level of attention to the operational needs of the community.

Essential Functions/Responsibilities

Routinely inspect community grounds and buildings to ensure safety standards and identify maintenance projects. Prioritize the repair of unsafe conditions

Monitor a sufficient inventory of tools, supplies, spare parts for common issues and emergency situations

Schedule and perform routine preventive maintenance on all appropriate equipment and tools

Thoroughly inspect vacated apartments, document necessary renovations, and re-inspect completed units for the highest quality of work and superior presentation, adhering to the timetable

Respond to resident requests in a timely manner, delivering excellent customer service

Maintain accurate records of preventive maintenance, service requests (received and completed), expenditures, apartment make-ready status, jobs in progress, etc.

Identify all utility meter cut-offs, apartment and fixture cut-offs, sewer clean-outs, and prepare maps indicating same

Oversee work of internal and external vendors and maintenance service suppliers

Collaborate with the General Manager and/or Community Manager in hiring, training, daily supervision, evaluation, and counseling of the service team

Assist in creating schedules for Service Technicians, Housekeepers, Porters, and Groundskeepers

Work with the Community Manager to develop, implement, and manage programs intended to control maintenance expenses

Assist in the preparation of maintenance budgets and safety meetings. Ensure any required MSDS sheets are available to service staff before leading a meeting

Know and adhere to all policies and procedures contained in the manuals issued by Mill Creek Residential or as otherwise communicated to associates, such as, but not limited to, company operating and safety standards. Promote safe work practices among on-site team

Ensure compliance with all Federal, State and local laws. Consistently abide by Fair Housing regulations

Address and complete all other duties as assigned

Embody the Mill Creek mission, values and brand promise in all that he or she does

Associate Management and Development

Responsible for recruiting, hiring, associate scheduling, work assignments, training and performance evaluations

Empower, engage and develop associates to achieve great performance and desired business outcomes.

Establish goals and accountability for team. Provide feedback, coaching and support to drive achievement of established goals, reward success: hold one on one meetings with staff members

Manage performance of subordinates. Conduct performance appraisals; provide development support (i.e. coaching, counseling and training); make decisions regarding hiring or termination of community associates

Support associate development. Provide targeted training and growth opportunities

Champion and enforce the Mill Creek Brand Promise, Service Standards and Manifesto

Address and complete all other duties as assigned

Edu ca tion an d/or E x p e ri e n c e

High School diploma or equivalent (GED) preferred

5+ years maintenance technician work or related experience

HVAC Certification required

CAMT preferred

CPO preferred

Multi-family housing experience helpful

Skills/Specialized Kn o w ledg e

Capacity to read, write, and speak English, as demonstrated by clear and concise written and verbal communication, such as, but not limited to, the ability to read service requests, understand labels on containers, and verbally communicate with associates, residents and vendors. Bi-lingual a plus.

Accurately take measurements and perform basic arithmetic

General computer skills in Microsoft Office and property management based software

Frequently operate maintenance equipment such as, but not limited to, hand tools, power tools, motors, pumps, compressors, blowers, electric and hand powered augers, user-moved aids, snow and ice removal equipment, ladders, landscaping equipment, safety equipment, etc.

Frequently use measuring devices, such as, but not limited to, voltmeters, ohmmeters, testing meters, PH tests, etc.

Safely work with chemicals, paint, and general cleaning supplies

Frequently operate motorized vehicles such as, but not limited to, car, truck, van or golf cart

Compensation:
$33-35/ hour

About the Benefits of joining the Mill Creek Team

Competitive compensation

Employer sponsored short and long term disability, Life and ADD insurance

401k with employer matching

Paid time off benefits: Vacation, Sick, Holidays

Mill Creek is an Equal Opportunity Employer

Job Family Property Management - Onsite: Multifamily

1481 NW 13th Ave, Portland, OR 97209, USA