Director, Strategic Partnerships

Remote; San Francisco (CA); On-site; USD 150,000 - 210,000; Full time

Job summary

Bazaarvoice seeks a strategic partnerships leader to manage and expand relationships with major technology platforms and AI partners. You will align product, engineering, and legal teams, drive joint roadmaps, and convert pilot projects into scalable integrations that enhance AI-powered search and commerce experiences.

You will shape governance models, navigate data privacy concerns, and deliver measurable client value through authenticated UGC networks across multiple business units.

Qualifications

• 8+ years in strategic partnerships, platform partnerships, or ecosystem leadership roles with emphasis on data, platforms, and/or adtech/eCommerce.

Responsibilities

• Serve as the trusted lead for key LLM and AI partners, deepening executive relationships and identifying mutual growth opportunities.
• Establish and lead structured account management cadences (QBRs, joint roadmapping, steering committees) to align and renew partnerships.
• Drive cross-functional integrations and scale pilots into core deployments to demonstrate business impact.
• Collaborate with partners on success metrics and ROI to unlock broader usage tiers.
• Package account successes and case studies for broader rollouts across product lines.

Skills

Strategic partnerships

Platform partnerships

Ecosystem leadership

Data & adtech

Executive relationship building

Cross-functional collaboration

Roadmapping & governance

Legal/privacy governance

Ambiguity tolerance

Job description

About Bazaarvoice

At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.

The problem we are trying to solve: Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.

Our brand promise: closing the gap between brands and consumers.

Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.

It’s official: Bazaarvoice is a Great Place to Work in the US, Australia, India, Lithuania, France, Germany and the UK!

What You'll Do:

• Serve as the trusted lead for key LLM and AI partners (e.g., Google, OpenAI, hyperscalers, AEO/GEO companies, and emerging AI commerce players), consistently deepening executive relationships and identifying new avenues for mutual growth.

• Establish and lead structured account management cadences (QBRs, strategic joint roadmapping, executive steering committees) to ensure alignment, resolve operational friction, and secure durable partnership renewals.

• Integration Optimization: Drive cross-functional initiatives to scale existing pilots into permanent, core integrations, demonstrating continuously how Bazaarvoice data improves LLM-powered search, recommendation, and agentic shopping outcome

• Collaborate with partners on success metrics (e.g., conversion lift, engagement, relevance) to ensure ROI is consistently measured, reported, and leveraged to unlock broader usage tiers.

• Package account successes, performance gains, and case studies to advocate for broader rollouts across additional partner product lines and business units.

• Orchestrate Internally Across Strategy, Product, Engineering, and Legal

• Translate ongoing partner feedback and evolving technical needs into actionable insights for Product and Engineering; ensure existing APIs, data feeds, and integrations are continually optimized.

• Work closely with Legal to update client terms, navigate complex data privacy and retention discussions, and co-lead renegotiations or amendments as partnership scopes expand over time.

• Refine non-quota commercial models (tiered access, usage expansion, co-marketing, joint GTM value) to capture increasing economic value as accounts mature.

• Partner with Revenue, Finance, and Strategy to track the expanding baseline value of LLM partnerships and reflect account health in corporate performance.

• Strategic Representation: Represent Bazaarvoice and your assigned portfolio with senior partner executives and key client stakeholders, advocating for the long-term value of Bazaarvoice's authenticated UGC network in AI commerce.

What You'll Bring:

• 8+ years in strategic partnerships, platform partnerships, or ecosystem leadership roles, with a strong emphasis on data, platforms, and/or adtech/eCommerce.

• Demonstrated success building and nurturing senior-level relationships with large technology platforms (e.g., hyperscalers, major ad platforms, LLM providers), including aligning on joint strategy and executing multi-phase roadmaps.

• Proven experience turning emerging technology shifts (e.g., AI, privacy changes) into concrete partner offerings and measurable client value.. Commercial and product-oriented thinking

• Track record structuring complex data or platform partnerships where value is created through integration, usage, and proof of performance, not just contract size.

• Experience partnering closely with product and engineering teams to inform roadmaps and translate partnership opportunities into scalable, real-world products and integrations.. Governance, policy, and risk navigation

• Comfort operating at the intersection of legal, privacy, and commercial outcomes—shaping pragmatic, scalable positions on data rights, training usage, and acceptable use, while enabling innovation.

• Experience in environments where authenticity, trust, and sustainability are central to the value proposition is a plus.

• Relationship-first operator who derives energy from building long-term, trust-based partnerships while still moving quickly to tangible proof points.

• Strategic, systems-level thinker who can connect macro industry shifts in AI and commerce to specific partnership structures and experiments.

• Highly collaborative, low-ego leader who is comfortable influencing without direct authority across Strategy, Product, Engineering, Legal, and GTM.

• Comfortable with ambiguity and first-of-kind work; you default to test-and-learn, not endless debate.

Why join Bazaarvoice?

Customer is key

We see our own success through our customers’ outcomes. We approach every situation with a customer first mindset.

Transparency & Integrity Builds Trust

We believe in the power of authentic feedback because it’s in our DNA. We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.

Passionate Pursuit of Performance

Our energy is contagious, because we hire for passion, drive & curiosity. We love what we do, and because we’re laser focused on our mission.

Innovation over Imitation

We seek to innovate as we are not content with the status quo. We embrace agility and experimentation as an advantage.

Stronger Together

We bring our whole selves to the mission and find value in diverse perspectives. We champion what’s best for Bazaarvoice before individuals or teams. As a stronger company we build a stronger community.

Commitment to diversity and inclusion

Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.

As part of our final selection process, the successful candidate will be required to undergo a routine pre-employment background check. This process is strictly conditional upon your prior written consent.