Senior Community Manager - Apartments Communities

Franklin Group; Washington (District of Columbia); On-site; USD 70,000 - 100,000; Full time

Job summary

Franklin Group in Washington, DC is seeking a Senior Community Manager to oversee the operational and financial performance of a residential community. The role drives leasing, revenue, maintenance, and resident services, ensuring adherence to company policies and applicable laws.

The position requires supervising office and maintenance staff, managing budgets, and ensuring timely rent collection and reporting. Exempt salary, full-time, on-site role based in Washington, DC.

Qualifications

• Experience managing a community budget and financial reporting.
• Strong leadership and interview/on-boarding skills.
• Knowledge of Fair Housing Laws.
• Experience leasing and resident services.

Responsibilities

• Operate the community within the approved budget.
• Ensure rent collection and posting; issue notices.
• Supervise office staff and maintenance supervisor.
• Coordinate with maintenance for reconditioning vacants.
• Ensure compliance with all policies and laws.
• Oversee leasing of the community.

Skills

Budget management

Team supervision

Lease administration

Job description

Job Title: Senior Community Manager

Supervisor: Senior Community Manager/Portfolio Manager/VP of Community Operations

FLSA Status: Exempt (Salary)

JOB SUMMARY

Responsible for the operational and financial aspects of a community and meeting company goals in those areas. Results are achieved by facilitating the optimum performance of the community in areas such as personnel management, leasing, collections, resident services, maintenance, revenue enhancement, capital improvements, information reporting and compliance with all applicable laws and company policies.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Operating the community within the financial guidelines and approved budget.
• Ensure rents are collected when due, and monies are posted in a timely manner. Issue 5-day notices (Pay or Quits) and evictions.
• Required to work one weekend a month. Preferably the first weekend of the month.
• Perform physical inspections of the community and verify condition of vacant apartments. Coordinate with maintenance staff to ensure timely recondition of apartments after move-out.
• Direct supervision of the office staff and maintenance supervisor. Indirect supervision of maintenance operations including maintenance technicians, grounds and housekeeping.
• Knowledge of Fair Housing Laws.
• Responsible for the interviewing, hiring and on-boarding all community team members. Order maintenance uniforms and ID badges.
• Responsible for ensuring a professional appearance and behavior at all times for self and community team members.
• Responsible for the inventory and ordering of all necessary administrative supplies and equipment for the office staff.
• Responsible for the thorough knowledge, implementation and enforcement of all policies and procedures of the Company ensuring that all personnel in all departments are operating within those regulations.
• Responsible for the leasing of the community through supervision of