Senior Community Manager

Brighthaven Communities; Portland (OR); On-site; USD 70,000 - 90,000; Full time

Job summary

Avanath Communities seeks an experienced Property/Community Manager to oversee a portfolio with a focus on resident satisfaction and financial performance. The role requires strong leadership, effective communication, and cross‑functional collaboration with residents, staff, and executives.

The ideal candidate will bring LIHTC knowledge, proven management ability, and proficiency with Microsoft Office to drive a thriving, compliant community and ensure a positive living experience for residents.

Qualifications

• 5-7 years of experience in the property management industry
• 2+ years of experience as a community/property manager
• Knowledge of LIHTC and Tax Credit qualifications required
• Strong interpersonal, verbal, and written communication skills
• Capacity to interact effectively with senior executives
• Familiarity with Microsoft Office (Word, Excel, PowerPoint), internet, and email

Responsibilities

• Manage resident relations and customer service lifecycle from move-in to move-out
• Provide excellent resident and staff support and resolve concerns
• Communicate with senior leadership on resident concerns and program enhancements
• Coordinate resident events and retention initiatives
• Ensure budgeting, rent rolls, and financial health visibility for the community
• Oversee budget execution and revenue-generating activities
• Maintain secure, confidential resident records

Skills

Leadership

Resident relations

Communication

Microsoft Office

Tools

Microsoft Office

Job description

Avanath is proud to be named one of the top property management companies to provide affordable housing for the workforce.

Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone's life. Whether it is helping residents call one of our communities home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work, and be.

The Role:

This role oversees the community in an efficient and profitable manner through fostering an environment of satisfaction and well-being by residents and associates, consistent with the goals and objectives of the company and community owners.

The incumbent in this role must possess a high degree of professionalism and positive engagement for our residents and the workforce.

• An Aptitude for Connecting - Must possess astrong sense for creating a sense of community, as well as the drive to go the extra mile to create a positive experience for all residents and staff. Your success and purpose are driven by the relationships that you build within your communities, including vendor partners and regulatory and social services partnerships. This includes adopting a collaborative approach to create consistently favorable circumstances that foster success and effectiveness for the Organization and the communities.
• An Authentic Attitude - Consistently demonstrate an open and professional attitude and approach when accessing and resolving resident and staff concerns. This includes, but is not limited to, seeking resources throughout the organization via the organization's support services and senior leadership.
• An Approach that is positive and Professional - Consistently demonstrate an approach of active listening and understand that your participation and support are integral to the success of Avanath, ensuring that each resident and staff member feels seen, heard, and valued as you and the staff work to resolve challenges.

Qualifications

• 5-7 years of experience in the property management industry
• 2+ years of experience as a community/property manager
• Demonstrated ability to diffuse and respond to resident concerns, avoiding escalation.
• Proven effective and efficient leadership experience.
• Knowledge of LIHTC and Tax Credit qualifications required.
• Strong interpersonal, verbal, and written communication skills
• Capacity to interact effectively with senior executives.
• Ability to work well under time and other constraints.
• Professional presentation and appearance
• Familiarity and ability with Microsoft Office (Word, Excel, PowerPoint), internet, and email

Key Accountabilities

• Resident Relations + Customer Service
• Ensure a positive experience for the entire resident life-cycle - from move-in to move-out.
• Implement a system for providing all necessary services to residents, including the immediate acknowledgment and prompt action to correct complaints.
• Serve as advocate for residents by effectively communicating concerns to senior leadership.
• Function as a resource center for residents on all things that affect and may disturb their community‑living experience.
• Responsible for all resident events and retention programs
• Refer residents as necessary to appropriate services and agencies that offer assistance.
• Maintain a secure, confidential file for each resident.
• At all times, must understand the current financial health of the assigned community by regularly reviewing thecommunity budget comparison.
• Produce financial growth or gains for the community through marketing and leasing new and turnover residential units, as well as additional lines of revenue.
• Manage and execute all budgets, rent rolls,