Assistant Community Manager

BrightHaven; Murrells Inlet (SC); On-site; USD 42,000 - 64,000; Full time

Job summary

Avanath is seeking an Assistant Community Manager to support daily operations across reporting, rent processing, leasing, marketing, and supervising staff when the Community Manager is unavailable.

The incumbent must be highly professional with a proactive approach to resident and workforce engagement, complaint resolution, and community events. LIHTC knowledge, rent collection experience, and proficiency with Yardi Voyager are highly preferred.

Qualifications

• 2+ years experience as an Assistant Community Manager.
• LIHTC/Tax Credit program knowledge required.
• Excellent communication and dedication to customer service.
• Solid bookkeeping and rent collection experience.
• Thorough understanding of landlord/tenant law and Fair Housing.
• Strong interpersonal, tactful, and organized approach.
• Solid computer knowledge: Windows, Word, Excel, Internet & email.
• Experience with Yardi Voyager Property Management software.

Responsibilities

• Manage resident satisfaction and retention through prompt responses to complaints and requests.
• Serve as a resource center for residents on community-related issues.
• Organize resident appreciation and retention events.
• Maintain confidential files for each resident.
• Answer phones, greet visitors, and handle foot traffic.
• Assist with leasing duties and related activities.

Skills

Customer service

Communication

Bookkeeping & rent

Fair Housing knowledge

LIHTC knowledge

Tools

Yardi Voyager

MS Excel

Job description

Avanath is proud to be named one of the top property management companies that provide affordable housing for the workforce.

Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone's life. Whether it is helping residents call one of our communities home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work, and be.

The Role: This role is responsible for assisting in all operational duties of the Community Manager, including reporting, rent processing, leasing, marketing, and overseeing the community and associates in the Community Manager's absence.

The incumbent in this role must possess a high degree of professionalism and positive engagement for our residents and the workforce.

• An Aptitude for Connecting - Must possessa strong sense for creating a sense of community, as well as the drive to go the extra mile to create a positive experience for all residents and staff. Your success and purpose are driven by the relationships that you build within your communities, including vendor partners, regulatory, and social services partnerships. This includes adopting a collaborative approach to create consistent, favorable circumstances that foster success and effectiveness for the Organization and the communities.
• An Authentic Attitude -Consistently demonstrate an open and professional attitude and approach when accessing and resolving resident and staff concerns. This includes, but is not limited to, seeking resources throughout the organization via the organization's support services and senior leadership.
• An Approach that is positive and Professional - Consistently demonstrate an approach of active listening and understand that your participation and support are integral to the success of Avanath, ensuring that each resident and staff member feels seen, heard, and valued as you and the staff work to resolve challenges.

Qualifications

• 2+ years’ experience as an Assistant Community Manager.
• LIHTC/Tax Credit Program Knowledge required.
• Equipped with excellent communication skills and an unmatched dedication to customer service.
• Solid track record of bookkeeping and rent collection.
• Thorough understanding of landlord/tenant law.
• Strong Understanding of Fair Housing Laws.
• Superior interpersonal skills: ability to get along with diverse personalities; tactful; mature, flexible.
• Resourceful and organized.
• Solid computer knowledge, Windows (Word, Excel), internet, and e-mail.
• Working knowledge of Yardi Voyager Property Management software.

Key Accountabilities

Resident Relations + Customer Service

• Manages and promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues.
• Functions as a resource center for residents on all things that affect and may disturb their community-living experience and ability to make timely rent payments.
• Organizes and executes resident appreciation and retention events.
• Maintains a secure, confidential file for each resident.
• Answering phones, greeting walk-ins, and handling foot traffic.
• Assist with leasing job duties