Senior Communications Technician/Shop Manager

General Dynamics Information Technology; Alexandria (VA); On-site; USD 124,000 - 167,000; Full time

Job summary

General Dynamics Information Technology seeks a Senior Communications Technician / Shop Manager to oversee daily TACCOM operations at the Bren Mar facility. You will lead a hands-on team, manage service tickets, equipment accountability, and deployment readiness under Government direction.

The role requires 8+ years in related fields, with preferred experience in LMR/P25 and public-safety systems, and the ability to obtain DHS/ICE suitability. U.S. citizenship is required.

Qualifications

• Eight+ years of related experience in communications systems operations, maintenance, or equivalents.
• Experience in public-safety or federal environments is preferred.
• Ability to lead technicians and manage a communications-shop.
• Knowledge of troubleshooting, programming, and deployment of TACCOM systems.

Responsibilities

• Oversee daily shop operations and maintenance tasks.
• Track, assign, prioritize, and resolve TACCOM tickets and work orders.
• Support land mobile radio system operations and maintenance for the customer.
• Program, test, troubleshoot, and deploy radios and subscriber equipment.
• Manage equipment staging, accountability, and deployment readiness.
• Coordinate with TACCOM personnel, engineers, vendors, and support staff.
• Provide status updates and maintain maintenance documentation.

Skills

Federal Law Enforcement

Leadership

Operations Management

Radio Systems

Job description

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

None

Public Trust/Other Required:

None

Job Family:

IT Infrastructure and Operations

Job Qualifications:

Skills:

Federal Law Enforcement, Leadership, Operations Management, Radio Systems

Certifications:

None

Experience:

8 + years of related experience

US Citizenship Required:

Yes

Job Description:

Position Overview

We are seeking a Senior Communications Technician / Shop Manager to oversee daily operations and maintenance activities at the Bren Mar facility under Government direction. This hands-on leadership position manages shop workflow, service tickets, equipment accountability, maintenance, programming, testing, repair, and deployment readiness for TACCOM systems.

Duties and Responsibilities

• Oversee daily shop operations and maintenance tasks
• Track, assign, prioritize, and resolve TACCOM taskings and service tickets
• Support operation and maintenance of the customers land mobile radio system
• Perform and coordinate preventive and corrective maintenance
• Program, update, test, troubleshoot, repair, install, and configure radios, subscriber equipment, and related infrastructure
• Manage equipment staging, accountability, preparation, shipment, and deployment readiness
• Coordinate with TACCOM personnel, field users, engineers, vendors, and support staff
• Provide status updates, maintenance documentation, and timely issue escalation
• Execute work efficiently in accordance with Government direction, safety practices, and mission requirements

Requirements

• Eight or more years of experience operating, maintaining, troubleshooting, programming, testing, installing, or repairing communications systems, including at least five years supporting LMR, P25, or comparable public-safety communications systems, preferred. Prior experience leading technicians or managing communications-shop operations is strongly preferred.
• Demonstrated experience operating, maintaining, troubleshooting, programming, testing, installing, and repairing LMR, P25, encrypted tactical communications systems, subscriber equipment, and related infrastructure
• Technical knowledge of radio programming and preventive and corrective maintenance
• Experience managing service tickets, equipment accountability, and communications-shop operations
• Experience in a federal law-enforcement or comparable public-safety communications environment
• Ability to oversee daily O&M activities and lead technical personnel in a mission-focused shop
• Must be able to obtain and maintain the DHS/ICE suitability determination required for access to ICE systems and facilities
• U.S. citizenship required because the position involves the operation, management, or maintenance of DHS IT systems

GDIT IS YOUR PLACE

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY

Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.

The likely salary range for this position is $124,093 - $166,627. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:

Onsite

Work Location:

USA VA Alexandria

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work:

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans