Senior Communications Technician/Shop Manager

General Dynamics Information Technology; Alexandria (VA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Growth opportunities

Internal mobility support

Competitive pay and benefits

Military-friendly workplace

Job summary

General Dynamics Information Technology is seeking a Senior Communications Technician / Shop Manager to oversee daily operations and maintenance activities at the Bren Mar facility under Government direction. This hands-on leadership position manages shop workflow, service tickets, equipment accountability, maintenance, programming, testing, repair, and deployment readiness for TACCOM systems.

The role requires extensive experience with LMR/P25 or similar public-safety communications systems,

Qualifications

• Eight or more years of experience operating, maintaining, troubleshooting, programming, testing, installing, or repairing communications systems.
• Five+ years supporting LMR/P25 or comparable public-safety systems preferred.
• Experience leading technicians or managing communications-shop operations.
• Knowledge of radio programming and preventive/corrective maintenance.
• Experience managing service tickets and equipment accountability.

Responsibilities

• Oversee daily shop operations and maintenance tasks.
• Track, assign, prioritize, and resolve TACCOM taskings and service tickets.
• Support operation and maintenance of the customers land mobile radio system.
• Program, update, test, troubleshoot, repair, install, and configure radios and related infrastructure.
• Manage equipment staging, accountability, preparation, shipment, and deployment readiness.
• Coordinate with TACCOM personnel, field users, engineers, vendors, and support staff.
• Provide status updates, maintenance documentation, and timely issue escalation.
• Execute work efficiently in accordance with Government direction, safety practices, and mission requirements.

Skills

Leadership

Public safety comms

Radio programming

Maintenance planning

Service tickets

O&M oversight

Team coordination

Tools

TACCOM systems

Job description

Position Overview

We are seeking a Senior Communications Technician / Shop Manager to oversee daily operations and maintenance activities at the Bren Mar facility under Government direction. This hands-on leadership position manages shop workflow, service tickets, equipment accountability, maintenance, programming, testing, repair, and deployment readiness for TACCOM systems.

Duties and Responsibilities

• Oversee daily shop operations and maintenance tasks
• Track, assign, prioritize, and resolve TACCOM taskings and service tickets
• Support operation and maintenance of the customers land mobile radio system
• Perform and coordinate preventive and corrective maintenance
• Program, update, test, troubleshoot, repair, install, and configure radios, subscriber equipment, and related infrastructure
• Manage equipment staging, accountability, preparation, shipment, and deployment readiness
• Coordinate with TACCOM personnel, field users, engineers, vendors, and support staff
• Provide status updates, maintenance documentation, and timely issue escalation
• Execute work efficiently in accordance with Government direction, safety practices, and mission requirements

Requirements

• Eight or more years of experience operating, maintaining, troubleshooting, programming, testing, installing, or repairing communications systems, including at least five years supporting LMR, P25, or comparable public-safety communications systems, preferred. Prior experience leading technicians or managing communications-shop operations is strongly preferred.
• Demonstrated experience operating, maintaining, troubleshooting, programming, testing, installing, and repairing LMR, P25, encrypted tactical communications systems, subscriber equipment, and related infrastructure
• Technical knowledge of radio programming and preventive and corrective maintenance
• Experience managing service tickets, equipment accountability, and communications-shop operations
• Experience in a federal law-enforcement or comparable public-safety communications environment
• Ability to oversee daily O&M activities and lead technical personnel in a mission-focused shop
• Must be able to obtain and maintain the DHS/ICE suitability determination required for access to ICE systems and facilities
• U.S. citizenship required because the position involves the operation, management, or maintenance of DHS IT systems

GDIT IS YOUR PLACE

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY

Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.