Senior Communications Strategist

Nexus Water Group; Sugar Land (TX); Hybrid; USD 95,000 - 130,000; Full time

Benefits offered by this job

Paid time off (3 weeks)

Company holidays

Health and wellness benefits

401(k) with matching

Professional development & tuition

Life insurance & EAP

Employee Resource Groups

Job summary

Nexus Water Group in Sugar Land, TX is seeking a Senior Communications Strategist to shape communications for employees, customers, and communities. You will manage social media, external websites, intranet, and internal newsletters, while leading media relations and crisis communications.

Join a team that values clear, consistent messaging across business units and channels, with opportunities for professional development and cross-functional collaboration.

Qualifications

• 7+ years in corporate communications, public relations, or related field.
• 4+ years managing websites, social media, and intranets.
• 3+ years of graphic design and video editing experience.
• Experience developing internal/external comms strategies or campaigns.
• Experience supporting media relations and crisis communications.

Responsibilities

• Develop and deliver high-quality communications content for internal and external audiences (websites, social, newsletters, emails, presentations, videos).
• Manage and improve key channels: intranet, external sites, newsletters, social media, emails, toolkits.
• Develop strategies aligned with business priorities and employee engagement initiatives.
• Maintain messaging consistency, visual identity, and brand standards.
• Monitor media coverage and digital channels to identify issues and needs.
• Support media relations by drafting materials and coordinating responses.
• Collaborate with teams to craft clear comms for employees, customers, and other audiences.
• Analyze metrics and use insights to improve communication effectiveness.
• Support events like webinars, leadership presentations, and open houses.
• Create visual content including photography, graphics, video, and slide decks.

Skills

Corporate communications

Public relations

Employee communications

Digital communications

Graphic design

Video editing

Social media

Media relations

Editing & proofreading

Education

Bachelor's degree

Tools

Sitefinity

WordPress

Unily

SharePoint

Adobe Creative Suite

Premiere

Canva

Synthesia

Meltwater

Job description

Who We Are

Nexus Water Group is a leading regulated water and wastewater utility serving more than 1.3 million people across 12 U.S. states and 2 Canadian provinces.

"Nexus" means connection. Through the essential water and wastewater services we deliver, we have a very personal connection to the people, businesses, and communities we serve. This is why our operations are locally led and managed. Every day, over 1,200 professionals deliver vital, safe, and reliable service through over 670 water systems and 360 wastewater systems.

What We Offer

• Paid time off: Starting at three weeks annually, along with 11 company-paid holidays
• Health and wellness benefits: Beginning the first day of the month after your start date, you will have access to medical, dental, prescription, and vision benefits
• 401(k) program with matching contributions: A 100% match on contributions up to 4% of your salary, plus an additional non-elective employer contribution
• Professional development: Training, professional certifications, and tuition reimbursement to help you grow
• Additional benefits: Company-provided life insurance, an Employee Assistance Program, and more
• Employee Resource Groups: Connect with colleagues through voluntary groups that bring employees together around shared interests, experiences, and communities.

Overview

As a Senior Communications Strategist, you'll shape how Nexus Water Group connects with employees, customers, and the communities we serve. Reporting to the VP, Communications & Public Relations, you'll turn business priorities and complex information into clear, engaging communications that keep people informed, build trust, and tell the story of our company and the essential services we provide.

This is a hands-on role for a strong communicator who enjoys variety and collaboration. You'll manage social media and external website content, oversee the employee intranet, and lead internal newsletters and video storytelling. You'll also play a critical role in media relations and crisis communications. Working with teams across the organization and with our local business units, you'll ensure our communications are thoughtful, consistent, and meaningful to the people we're trying to reach.

Work Location and Schedule

• This role is based at our office in Sugar Land, TX with the opportunity for a hybrid schedule.
• Occasional travel may be required to support employee and community events and company activities.
• Requires availability after-hours to respond to emergencies, crises, and media inquiries.

What You'll Do

• Develop and deliver high-quality communications and multimedia content for internal and external audiences, including websites, social media, newsletters, emails, presentations, graphics, videos, webinars, and employee engagement materials.
• Manage and improve key communication channels, including the employee intranet, external websites, newsletters, social media platforms, communication toolkits, and email campaigns.
• Develop communication strategies that support business priorities, employee engagement, recognition programs, leadership communications, organizational changes, and company events.
• Help maintain consistent messaging, visual identity, and brand standards across business units and communication channels.
• Monitor websites, social media, the employee intranet, media coverage, and communication inboxes to identify emerging issues and communication needs.
• Support media relations by monitoring and responding to inquiries, drafting media materials, identifying potential stories, and helping maintain a consistent company voice and presence.
• Partner with teams across the organization to develop clear communications for employees, customers, and other audiences.
• Use engagement metrics, channel analytics, and performance reporting to evaluate communication effectiveness and recommend improvements.
• Support employee meetings, webinars, leadership presentations, community events, open houses, and other internal and external events.
• Create and coordinate visual content, including photography, graphics, video, and presentation materials.
• Help maintain the company's photo, video, content, and communication resource libraries.
• Serve as a member of the crisis and emergency communications team, providing timely support during critical incidents and business disruptions.
• Use emerging technologies, including AI-enabled tools, to improve efficiency while applying appropriate review, judgment, and quality controls.
• Provide backup communication support for other team members as needed.

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

What You'll Bring

Experience

• 7+ years of progressively responsible experience in corporate communications, public relations, employee communications, digital communications, or a related field, including customer-focused and employee communications
• 4+ years of experience managing websites, social media platforms, and employee intranets
• 3+ years of graphic design and video editing experience
• Experience developing and executing internal and external communication strategies or campaigns
• Experience supporting media relations, reputation management, or high-stakes communications

Education

• Bachelor's degree in Communications, Public Relations, Journalism, Marketing, Business Communications, or a related field

Nice to Have

• Experience with Sitefinity, WordPress, Unily, and/or SharePoint
• Experience with Adobe Creative Suite (including Premiere), Canva, and/or Synthesia
• Experience with media monitoring platforms such as Meltwater
• Experience supporting crisis or emergency communications, ideally at a utility or in another regulated industry
• Experience planning and producing webinars, employee meetings, or leadership presentations

Knowledge, Skills, and Abilities

• Solid knowledge of corporate, employee, and digital communications, public relations, and social media
• Strong working knowledge of current and emerging social media and digital platforms and how they work together
• Excellent written, verbal, and visual communication skills
• Ability to adapt messages for different audiences and communication channels, including a geographically dispersed workforce
• Strong editing and proofreading skills with close attention to detailAbility to create effective digital, written, visual, video, and presentation content
• Knowledge of media relations and crisis communications
• Ability to assess communication issues quickly, use sound judgment, and know when to escape
• Ability to follow leadership guidance and review processes consistently, especially in time-sensitive situations
• Ability to analyze communication metrics and recommend improvements
• Strong project management, organization, and prioritization skills, with the ability to manage multiple projects and changing priorities
• Ability to build effective relationships with employees, leaders, customers, vendors, media contacts, and other external partners
• Strong proficiency with Microsoft Office and with communication, design, multimedia, social media, and content management tools
• Ability to work independently while contributing as a dependable member of a collaborative team

About Our Company

We are a proud Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any characteristic or condition protected by Federal, state, or local law.

We are an E-Verify participating employer.