Senior Communications Program Specialist, Global Pediatric Medicine

St. Jude Children's Research Hospital; Lauderdale Courts (TN); On-site; USD 71,000 - 127,000; Full time

Job summary

St. Jude Children’s Research Hospital seeks a Senior Communications Programs Specialist for the Global Pediatric Medicine (GPM) team. You will craft and execute communications strategies to boost visibility, promote brand, and engage internal and external audiences.

You will develop comprehensive plans, guide messaging and design, and collaborate with cross-functional teams to support organizational goals and communicate complex health initiatives.

Qualifications

• Bachelor's degree in communications, journalism, English or related field required.
• Master's degree or PhD preferred.
• Experience in business communications, journalism, PR, and healthcare environment.
• Proficiency with tools to create communication materials.

Responsibilities

• Develop and execute communication plans for stakeholder teams and leadership.
• Create comprehensive strategies for major departmental initiatives.
• Leverage diverse media including presentations, email, newsletters, and videos.
• Advise on branding, style, layout, and messaging for various audiences.
• Coordinate with external vendors to support projects and monitor progress.
• Evaluate new media for innovative internal campaigns.
• Track project activities to align with quality guidelines and timelines.
• Mentor colleagues on routine processes and procedures.
• Maintain regular attendance and adhere to company values.

Skills

Stakeholder management

Storytelling

Brand management

Communication planning

Data-driven approach

Campaign execution

Project management

Audience tailoring

Media evaluation

Vendor coordination

Education

Bachelor's degree in communications, journalism, English or related field

Master's degree or PhD preferred

Tools

Captivate

Photoshop

Illustrator

Job description

The Sr Communications Programs Specialist is responsible for developing and implementing effective communication strategies to enhance organizational visibility, promote brand awareness, and facilitate internal and external engagement. This position involves planning, executing, and managing various communication programs to convey key messages, build relationships, and support overall organizational objectives at St. Jude.

Overview

The Department of Global Pediatric Medicine (GPM) is a growing department looking for professionals who are eager to help implement the St. Jude Global (SJG) mission by training the clinical workforce, developing and strengthening health systems and patient-centered initiatives, and advancing knowledge to sustain continuous improvement through research.

Responsibilities

• Develop and execute communication needs and plans for stakeholder teams and leadership.
• Develop comprehensive communication strategies for major departmental and organizational initiatives.
• Leverage a creative and compelling array of communications including presentations, email, newsletters, announcements, information sheets, application brochures, articles and videos.
• Recommend methods of communication to ensure all relevant information is appropriately conveyed to identified populations.
• Serve as a communication expert for the key stakeholder departments and other areas of the institution, offering guidance on style, branding, visual layout, wording and methods of communication.
• Work with external vendors to support projects and monitor progress to ensure the institution's needs are supported.
• Evaluate new media to produce innovative, effective internal campaigns.
• Keep track of the project activities and ensure alignment with the quality guidelines project timelines and objectives.
• Provide guidance, assistance, and mentoring support to less experienced colleagues on routine processes and procedures.
• Perform other duties as assigned to meet the goals and objectives of the department and institution.
• Maintains regular and predictable attendance.
• Consistently meet job expectations, adhere to policies, and deliver quality work while applying. St. Jude values and principles. Managers evaluate employee performance throughout the year-specifically through the spring and fall Check In milestones and the Annual Performance Review. All employees are encouraged to actively participate in these performance management processes.

Skills and Abilities:

• Effectively relays understanding of diverse perspectives.
• Can handle communication upwards and downwards as needed.
• Presents information in a clear, well thought out way and tailored to the audience.
• Exhibits basic consultative skills in asking questions and understanding needs of stakeholder; adapts company policies to consider different stakeholder interests.
• Establishes rapport and trust with key stakeholders by listening, understanding, and calibrating expectations.
• Provides operational/ coordination support to stakeholders; assists in dealing with current and potential issues.
• Shows support for the new direction even when the details have not been finalized.
• Uses a data-driven approach to spot early indications of underperformance and takes corrective actions. Celebrates successes.
• Works with partners in their function to find the best solutions that align with functional priorities. Works effectively to find solutions.
• Ability to look at data more critically and draw meaningful conclusions. Conducts root-cause analysis as needed.
• Quickly rebounds from setbacks, including creating viable plans to move forward.
• Helps others understand the need for change and adapt to it.
• Ability to strategically plan, execute, and evaluate multifaceted communication campaigns.
• Drives results to meets campaign objectives by leveraging internal and external resources to solve for unforeseen setbacks.
• Leverages knowledge of project management tools and methodologies to manage tactical programs, communicate with critical cross-functional teams, manage resources & conflicts and drive accountability.
• Defines scope and milestones clearly with a clear understanding of institutional priorities, overall program objectives and forecasting future requirements.
• Has working knowledge of project management and planning tools.
• Is able to effectively sequence and prioritize tasks within projects and create project reports with limited guidance.
• Understands and tracks dependencies, risks, and schedules and escalates in case of issues.
• Has a basic understanding of organization structures, institutional goals, team objectives and how different functions and groups operate.
• Keenly follows the healthcare industry and stays abreast of macro changes.
• Is aware of how to manage costs based on guidelines received.
• Demonstrates the ability to engage the audience by leveraging effective messaging and storytelling approaches.
• Ability to effectively manage and safeguard the brand's reputation by consistently representing the brand's values across various channels and touchpoints including customers, employees, and partners.

Minimum Education

• Bachelor's degree in communications, journalism, English or related field required.
• Master's degree OR PhD preferred.

Minimum Experience:

• Minimum Requirement: 4+ years of experience in communications, journalism, English or related field.
• Demonstrated experience in business communications, journalism, PR, and communications in life sciences or healthcare environment.
• Proficiency in software programs such as Captivate, Photoshop, Illustrator, and other tools used to create communication materials.
• Some experience stakeholder management preferred.
• Proven performance in earlier role.

St. Jude Talent Acquisition does not currently use artificial intelligence (AI) to review, screen, rank, or make hiring decisions regarding employment applications. Applications are reviewed by recruiters and hiring leaders to ensure thoughtful, individualized consideration. This approach reflects our commitment to candidate care and the St. Jude values of Care, Discovery, Integrity, Excellence, Innovation, and Collaboration, while supporting a fair, transparent, and human-centered hiring experience.

As part of the hiring process for certain positions, St. Jude may use HireVue to facilitate candidate interviews. While HireVue provides a technology platform for recording and managing interviews, St. Jude does not currently use HireVue's artificial intelligence features to assess, score, rank, or make hiring decisions about candidates. Interview responses are reviewed and evaluated by recruiters, hiring managers, and interview teams using job-related criteria and human judgment.

Compensation

In recognition of certain U.S. state and municipal pay transparency laws, St. Jude is including a reasonable estimate of the compensation range for this role. This is an estimate offered in good faith and a specific salary offer takes into account factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the salary range and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current salary range is $70,720 - $126,880 per year for the role of Senior Communications Program Specialist, Global Pediatric Medicine.

Explore our exceptional benefits!

We are committed to a human-centered hiring experience. Technology may support portions of our process, but recruiting decisions involve human review and engagement. Learn more about our approach to AI.

St. Jude is an Equal Opportunity Employer