Senior Communications Insights & Impact Lead

Chevron Corp.; Houston (TX); On-site; USD 159,000 - 238,000; Full time

Job summary

Chevron seeks a Senior Communications Research and Impact Advisor in Houston to guide how evidence informs decisions on reputation, advocacy, and employee engagement. You will lead end-to-end research, set evaluation standards, and extend methods across earned, paid, advocacy, and internal communications, partnering with analytics and external providers.

This hands-on role requires writing instruments, data analysis, and directing specialists while contributing to Chevron's Corporate Affairs

Qualifications

• Bachelor’s degree in communications, market research, social or behavioral sciences, statistics, business, or a related discipline, or equivalent experience.
• 8 or more years in communications research, public opinion research, measurement and evaluation, or strategic intelligence, including leading complex programs from design to recommendation and directing external research partners.
• Experience supporting corporate communications or public affairs, in-house or at an agency or research firm, with a clear understanding of how communications strategies are developed and executed.
• Strong research skills across methods, including survey design, sampling, weighting, bias, and statistical uncertainty, and the design or critical review of interviews, focus groups, and open-ended responses.
• Hands-on experience with research platforms and providers such as Qualtrics, Morning Consult, and RepTrak, and the ability to analyze data directly.
• Demonstrated ability to evaluate communications contribution: defining audience outcomes, choosing feasible evaluation designs, and judging what the evidence supports.
• Experience using media and social intelligence to interpret narratives and emerging issues, including judging query relevance, source coverage, automated classification, and the limits of audience inference. Sound news and public affairs judgment.
• Experience using AI tools in research and analysis, such as coding open-ended responses, synthesizing findings, or analyzing media coverage, with appropriate validation and human review.
• Experience building or significantly improving a research, insights, or evaluation practice, with evidence that other teams adopted it.
• Executive-ready writing and presentation skills, with a track record of research that changed senior leaders’ decisions.

Responsibilities

• Establish and run a prioritized research and intelligence portfolio; advise leaders on scope and tradeoffs.
• Lead end-to-end quantitative and qualitative studies from questions to recommendations.
• Set standards for directing external research partners with briefs, timelines, and budgets.
• Develop a consistent way to measure audience outcomes against communication objectives before priority work launches.
• Build and refine shared methods for assessing the contribution of campaigns, programs, and channels within Chevron’s measurement framework.
• Produce assessments that separate observed change, association, and causal evidence; state uncertainty and challenge unsupported conclusions.
• Guide prelaunch message and creative testing and in-market effectiveness research with paid media and agency partners.
• Guide issue research, public opinion studies, and message testing in priority jurisdictions; interpret results in policy context.
• Lead research on employee understanding of enterprise priorities, leadership messages, and change; distinguish awareness from demonstrated comprehension.
• Direct media and social analysis linking audience research to stakeholder perceptions; advise on responses and elevate significant findings.
• Create reusable survey instruments, media monitoring queries, measures, and review practices across teams.
• Apply AI across the research process with validation and human review.
• Improve research methods, workflows, and tools as needs evolve.
• Align data requirements with analytics partners and empower teams to act on insights.

Skills

Survey design

Quantitative & qualitative research

Executive-ready writing

AI in research

Media intelligence

Data analysis

Education

Bachelor’s degree in communications, market research, social or behavioral sciences, statistics, business, or a related discipline

Graduate degree in a research-intensive discipline

Tools

Qualtrics

Morning Consult

RepTrak

Job description

Chevron seeks a Senior Communications Research and Impact Advisor in Houston to guide how evidence informs decisions on reputation, advocacy, and employee engagement. You will lead end-to-end research, set evaluation standards, and extend methods across earned, paid, advocacy, and internal communications, partnering with analytics and external providers.

This hands-on role requires writing instruments, data analysis, and directing specialists while contributing to Chevron's Corporate Affairs