Senior Commercial Rack Refrigeration Service Technician- Raleigh NC

Smart Care Equipment Solutions; North Carolina; Hybrid; USD 55,000 - 96,000; Full time

Job summary

Watson Refrigeration seeks a highly skilled Commercial Rack Refrigeration Service Technician to diagnose, service, and repair supermarket rack systems. This is not entry-level; candidates must work independently and troubleshoot complex problems in the field.

The right technician will be paid top-of-the-market hourly compensation based on experience, certifications, and value brought to the team, with Raleigh-area relocation considered within reasonable commuting distance.

Qualifications

• Significant hands-on experience servicing supermarket or large commercial refrigeration rack systems.
• Ability to independently diagnose complex rack, electrical, control, mechanical, and refrigerant-circuit problems.
• EPA Universal Certification.
• Strong knowledge of commercial refrigeration principles.
• Read electrical diagrams, schematics, and technical documentation.

Responsibilities

• Independently diagnose, repair, and maintain commercial refrigeration rack systems.
• Respond to supermarket refrigeration emergencies and identify source of failures.
• Troubleshoot racks, compressors, condensers, evaporators, valves, piping, and electrical components.
• Diagnose suction, discharge, oil-management, defrost, temperature-control, airflow, and system-capacity issues.
• Explain findings and repair recommendations to customers and management.
• Accurately complete service documentation and maintain tools, vehicle, equipment, and inventory.

Skills

Rack refrigeration

Troubleshooting complex systems

EPA Universal Certification

Electrical & Controls

Wiring diagrams read

Tools

Refrigerant gauges

Meters

Recovery equipment

Vacuum pumps

Leak-detection equipment

Job description

Senior Commercial Rack Refrigeration Service Technician If You Know Supermarket Racks, We’re Willing to Pay for It.

Watson Refrigeration is looking for a highly skilled Commercial Rack Refrigeration Service Technician who can walk in the door and confidently diagnose, service, and repair supermarket rack systems. This is not an entry-level position, and it is not intended for technicians who need to be trained on rack refrigeration. We need someone who understands how the entire system works, can independently troubleshoot difficult problems, and knows what to do when a supermarket’s refrigeration system goes down.

For the right technician, Watson Refrigeration is prepared to pay top-of-the-market hourly compensation—serious money for serious rack experience. Your exact rate will be based on your technical ability, experience, certifications, and the value you can bring to the team.

Candidates must currently live within approximately 40 miles of Raleigh, North Carolina, or be willing to relocate within a reasonable commuting distance.

What You’ll Do

• Independently diagnose, repair, and maintain commercial refrigeration rack systems.
• Respond to supermarket refrigeration emergencies and quickly identify the source of system failures.
• Troubleshoot parallel and distributed racks, compressors, condensers, evaporators, refrigerated cases, valves, piping, electrical components, controls, and refrigerant circuits.
• Diagnose suction, discharge, oil-management, defrost, temperature-control, airflow, and system-capacity issues.
• Work confidently with electronic controls, energy management systems, and rack controllers.
• Locate refrigerant leaks, complete repairs, evacuate systems, and properly charge equipment.
• Replace compressors, motors, contactors, relays, valves, piping, and other major system components.
• Read and interpret wiring diagrams, schematics, blueprints, and manufacturer specifications.
• Complete preventive maintenance and identify developing problems before they become costly emergencies.
• Clearly explain findings and repair recommendations to customers, dispatch, and management.
• Accurately complete service documentation and maintain assigned tools, vehicle, equipment, and inventory.
• Follow EPA regulations and all company and customer safety procedures.
• Participate in an on-call rotation and respond to emergency service needs.
• Provide technical guidance to less-experienced technicians when needed.

What You Must Bring

• Significant hands‑on experience servicing supermarket or other large commercial refrigeration rack systems.
• The ability to independently diagnose complex rack, electrical, control, mechanical, and refrigerant-circuit problems.
• EPA Universal Certification.
• Strong knowledge of commercial refrigeration principles, components, and operating sequences.
• Experience using refrigerant gauges, meters, recovery equipment, vacuum pumps, leak-detection equipment, and other standard diagnostic tools.
• The ability to read electrical diagrams, equipment schematics, and technical documentation.
• Strong brazing, piping, compressor replacement, and system start‑up skills.
• A valid driver’s license with an acceptable driving record and the ability to meet company insurance requirements.
• The judgment and confidence to make sound decisions independently in the field.
• The flexibility to participate in an on‑call rotation.

Experience We Especially Value

• Supermarket refrigeration experience.
• Parallel and distributed rack system experience.
• Advanced rack‑control and energy‑management system knowledge.
• Experience with CO₂, glycol, secondary refrigeration, or other advanced systems.
• Compressor replacement, piping, brazing, evacuation, charging, and system commissioning experience.
• Manufacturer or industry-specific refrigeration training.
• State or local refrigeration, HVAC, electrical, or mechanical licenses.
• Experience leading complex repairs or mentoring other refrigeration technicians.

Physical and Work Environment Requirements

• Ability to lift and move up to 50–75 pounds, with or without assistance.
• Ability to climb ladders and work on rooftops or elevated surfaces.
• Ability to kneel, squat, bend, crawl, push, pull, stand, and work in confined spaces.
• Ability to work safely in hot, cold, wet, noisy, and slippery environments.
• Ability to safely work around pressurized systems, refrigerants, electrical components, and mechanical equipment.
• Ability to drive for extended periods and travel to customer locations throughout the assigned service area.

About Smart Care

Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand‑alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.

Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care’s application or hiring process due to a disability, please contact the Human Resources department at [e-mail].

Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand‑alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.

Our strong reputation and leading customer service stems from our high‑quality technician base, breadth of services and quick response times. We are OEM-agnostic with the ability to service more than 10,000 types of equipment – giving you a valuable, single source provider to all your kitchen and refrigeration equipment needs. As we continue to build upon our foundation of world class technicians and national coverage, it is centered around how to better serve our broad range of customers – from grocery to restaurants, from corporate dining to hospitality, from large entertainment venues to higher education, from cold storage to convenience stores, from healthcare to casinos.