Senior Commercial Loss Project Manager - Northeast or Midwest

Servpro Industries, LLC; Mississippi; On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Senior Commercial Loss Project Manager to oversee large loss projects across the Northeast and Midwest. This role involves managing high-value assignments, ensuring compliance with client contracts, and maintaining effective communication with clients and team members. The ideal candidate will have extensive experience in property claim adjusting and restoration, along with strong leadership and communication skills. Join a dynamic team dedicated to excellence in restoration services and make a significant impact in the field. If you are ready to take on challenging projects and lead a team to success, this opportunity is perfect for you.

Benefits

Excellent health benefits

401(k) with company match

Generous paid time-off

Paid parental leave

Company-paid mental health benefit

On-site fitness rooms

Employee Assistance Program

Professional development program

Qualifications

• 10+ years in property claim adjusting and large loss restoration.
• Strong communication skills for clear interaction with clients and teams.
• Proficient in Xactimate and Microsoft Office Suite.

Responsibilities

• Manage large loss assignments and ensure compliance with contracts.
• Provide project oversight and maintain documentation of job progress.
• Travel to job sites and provide training as needed.

Skills

Property claim adjusting

Commercial restoration management

Communication skills

Xactimate Estimating

Microsoft Office Suite

Education

Bachelor's degree in Business

IICRC certification

Water Restoration Technician certification

Tools

Xactimate

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

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Senior Commercial Loss Project Manager - Northeast or Midwest

• Excellent health benefits plan, which includes medical, vision and dental options
• 401(k) with company match
• Generous paid time-off and paid holidays
• Paid parental leave
• Company-paid mental health benefit through Headspace
• 2 free on-site fitness rooms
• Employee Assistance Program
• Employee Resource Groups
• Personal and professional development program

Job Summary

The Senior Commercial Large Loss Project Manager dispatches and manages large loss assignments referred from SERVPRO Call Center, Clients, and all other sources of property loss. The Senior Project Manager is also responsible for promoting active communication with the Franchise and Client, and aggressively enforces guidelines and contracts as stipulated by client. This person must reside in market in the Northeast U.S.

You will

• Provide dispatch assistance to the Customer Care Center upon request 24/7/365
• Communicate Job File Requirements to Operators
• Provide Project Oversight on all Projects over $1,000,000 throughout the US as assigned by the Director. Work in conjunction with initially assigned territorial CLLD PM on these projects.
• Ability to provide oversight on Multiple Projects in excess of $1,000,000 each and complex in nature.
• Responsible for daily documentation of job progress, including labor and subcontract progress.
• Utilize Time and Material software to provide real-time and accurate information.
• Responsible for completing Weekly Job Status reports with overview of every project that is assigned.
• Maintain a Weekly Call and Updated Written Report with the FCM for each region that is assigned.
• Monitor, review, and verify scope and estimates for operational and pricing agreement compliance.
• Work in conjunction with the National Accounts Sales division to oversee and confirm that contract agreements are being followed.
• Ensure that carrier is notified of job progress and any reserve variance. Status Updates Weekly to CLLD support staff on National Accounts Projects
• Provide constructive review and critique of estimates to Operators.
• Advise Operator on best practices, processes, and equipment options.
• Assist in settling job site issues and/or concerns and general project oversight.
• Advise Operator to utilize Resource Center Preferred Vendors or other Operators for subcontract work.
• Work with the Operators and CLLD to qualify and maintain National Subcontractors.
• Secure and review completed Job File Documentation from the Operator and assist Operator in collections as needed.
• Actively and consistently support all efforts to simplify and enhance the Franchise and customer experience.
• Provide consulting services for insurance companies.
• Complete and submit Expense Reports timely after incurred and maintain credit card for travel expenses as provided by company.
• Provide Oversight and Field Training for CLLD PM’s as assigned by the Director.
• Ability to read and understand Local and National Building Codes as applied in Municipalities, Counties and States across the United States.
• Provide Quarterly contact by telephone to LLRT Members as assigned by the Director.
• Develop and present classroom training as requested by the Training Department and Insurance Clients.
• Travel to Storm Sites as assigned by the Director to assist in securing Projects and making certain that all documentation is in place.
• Work with all HQ Filed Consultants to ensure proper procedures are being followed by the traveling Franchise Teams in a named storm event.

You have

• Ability to read, write, and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straightforward, and professional manner.
• Minimum 10 years of experience in property claim adjusting and/or restoration, with a minimum of 15 years in commercial and large loss restoration and reconstruction management.
• Proficient with the Microsoft Office Suite Applications, including MS-Word, MS-Excel, MS-PowerPoint, and MS-Outlook.
• Must have a working knowledge of Xactimate Estimating and T&M Invoicing with a complete understanding of proper documentation.
• Must have an understanding of Property Insurance Coverage and Limitations.
• Excellent oral and written communication skills. Able to present information to other individuals and groups.
• Certificates or certifications earned in specific business functions or practices, customer-focused processes, or software applications a plus.
• Bachelor’s degree in Business or equivalent combination of education and relevant work-related experience preferred.
• Institute of Inspection Cleaning and Restoration (IICRC) and Water Restoration Technician (WRT) certifications required or the ability to obtain within first year of employment. Testing and renewal fees not reimbursed by SERVPRO.

Working Conditions

• Fast-paced work environment (sitting, standing, walking, and talking), based on a 40-hour work week.
• Travel minimum 50 percent to visit Job sites as required.
• Occasional weekend travel to meet business needs.
• Maintain a valid Driver’s License.

About SERVPRO

For more than 50 years, SERVPRO has been a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation throughout the United States and Canada. Our 2,200+ individually owned and operated franchises are supported by our dedicated headquarters team. We strive to cultivate a professional community that respects and celebrates the things that make us unique, the things we share, and the collaborative spirit we bring to the work we pursue together.

SERVPRO is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, gender, sexual orientation, national origin, veteran or disability status.