Senior Commercial Loan Service Specialist, Full-Time, Hybrid Marlboro

Davita Inc.; Marlborough (MA); Hybrid; USD 70,000 - 90,000; Full time

Job summary

A leading company in loan servicing is looking for a Senior Commercial Loan Servicing Specialist to support their Commercial Lending operations. This role encompasses loan operations, administration, and small business support, requiring a minimum of 5 years’ experience in financial institution loan operations. The ideal candidate will excel in compliance, documentation, and customer service while mentoring staff and optimizing processes to enhance member interactions.

Qualifications

• Minimum of 5 years in financial institution loan operations.
• Experience with SBA loan processing is a plus.
• Ability to navigate DCU's systems or comparable systems.

Responsibilities

• Process and monitor all phases of commercial loans.
• Assist loan officers and prepare commitment letters.
• Support Small Business Lending group with reporting and documentation.

Skills

Customer Service

Loan Operations

Mentoring

Compliance Knowledge

Job description

Schedule: Monday-Friday, 8-5 (40 hours), Hybrid

What You'll Do

Summary/Objective: Support Commercial Lending by providing customer service to internal and external customers, including answering calls, and interfacing with members regarding system use, loan documentation, and servicing inquiries.

The Senior Commercial Loan Servicing Specialist (SCLSS) may be assigned to three sub-functions:

1. Loan Operations
2. Loan Administrator
3. Small Business Support

Reasonable accommodations may be made for individuals with disabilities.

Essential Functions - Loan Operations: Process and monitor all phases of commercial loans, including preparing documentation, reviewing for compliance, working with legal counsel, booking and modifying loans, processing paid files, overseeing participations, and reporting. Manage escrow accounts, perform research, mentor staff, and perform other related duties.

Essential Functions - Loan Administrator: Assist and support loan officers, prepare commitment letters, review reports, ensure compliance, maintain system data, and support daily operations and administrative functions.

Essential Functions - Small Business Support: Support Small Business Lending group with reporting, loan packaging, documentation, system updates, and member interactions. Mentor staff and assist with procedures and trainings.

What You Need

• Minimum of 5 years of financial institution loan operations experience
• Experience with SBA loan processing and reporting is a plus
• Knowledge of DCU delivery systems is a plus
• Ability to navigate DCU's computer systems or comparable systems

What We Do

DCU is the largest credit union in New England, serving over one million members nationwide. We aim to be a great place to work, fostering diversity, inclusion, and equity. We are an equal opportunity employer and do not sponsor visas for this position.

If accommodations are needed during the application process, contact [e-mail].

Note: This job posting is active and not expired.