Commercial Lines Account Manager

Acrisure; Marquette (MI); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

401(k) plan with company match

HSA/FSA options

Paid time off and holidays

Employee assistance program (EAP)

Job summary

Acrisure is seeking a Senior level Account Manager for Large Commercial Lines. You will act as primary contact for a designated book of large and complex accounts, coordinating with Account Executives and Producers on marketing, submissions, and renewal strategies.

You will oversee renewals, client service, and documentation accuracy while leveraging Applied EPIC and agency platforms. On-site collaboration and leadership support are key aspects of the role.

Qualifications

• 5+ years experience with Commercial Lines Property & Casualty required.
• Strong organizational skills- ability to prioritize and be proactive.
• Microsoft Word, Outlook and Excel proficiency.
• Excellent verbal and written communication skills and strong interpersonal skills.
• Active Property & Casualty License required.
• CRIS, CPCU or related training a plus.

Responsibilities

• Lead day-to-day service and stewardship of a designated book of large and complex commercial accounts.
• Oversee the full renewal lifecycle: data collection, exposure analysis, marketing strategy development, carrier negotiations, and renewal proposals.
• Collaborate with Producers/Account Executives for new business placement strategies, carrier submissions, and quotes evaluation.
• Review policy audits and address discrepancies with carriers and clients.
• Ensure accuracy of policy documents, endorsements, and binders reflecting negotiated terms.
• Provide proactive client support and strengthen client relationships.
• Issue and manage certificates, endorsements, policies, ID cards, and other documents.
• Maintain detailed client activity in Applied EPIC for audit readiness.
• Utilize agency platforms to enhance workflow accuracy.
• Communicate account developments to leadership and flag risks.
• Stay current on industry trends, carrier appetites, and underwriting guidelines.
• Maintain expertise in commercial coverages and program structures.
• Support continuous improvement initiatives and mentor junior team members.
• Perform backup duties as needed.

Skills

Verbal & written communication

Organizational skills

Analytical mindset

Education

High School diploma

Associate degree or higher

Active Property & Casualty License

CRIS/CPCU or related training

Tools

Applied EPIC

Microsoft Word

Outlook

Excel

Job description

Job Summary

Senior level Account Manager within the Large Commercial Lines space performs more routine responsibilities and is the primary point of contact for clients they oversee. Occasionally supports Account Executives with Clients that require extensive administrative service.

Job Summary

Senior level Account Manager within the Large Commercial Lines space performs more routine responsibilities and is the primary point of contact for clients they oversee. Occasionally supports Account Executives with Clients that require extensive administrative service.

Responsibilities

Perform daily service on assigned task by Client Advisors and/or Account Executives with the agency’s written procedures including, but not limited to:

• Lead day-to-day service and stewardship of a designated book of large and complex commercial accounts, ensuring all client needs are addressed in alignment with agency procedures and service standards.
• Oversee and execute the full renewal lifecycle, including data collection, exposure analysis, marketing strategy development, carrier negotiations, and delivery of comprehensive renewal proposals.
• Manage new business marketing efforts, collaborating with Producers and Account Executives to design placement strategies, prepare carrier submissions, evaluate quotes, and secure optimal program structures.
• Review and analyze policy audits, ensuring accuracy and proactively addressing discrepancies with carriers and clients.
• Ensure accuracy and completeness of all policy documents, endorsements, and binders, confirming coverage terms reflect negotiated and ordered conditions.
• Provide expert-level client support, responding promptly to inquiries, carrier requests, and service needs, while delivering proactive guidance to strengthen client relationships.
• Issue and manage certificates, endorsements, policies, ID cards, and other coverage documents, ensuring compliance and timely delivery.
• Maintain precise documentation of all client activities, communications, and transactions within the agency management system (Applied EPIC), ensuring data integrity and audit readiness.
• Utilize agency technology platforms, including upload/download and interface capabilities, to enhance workflow efficiency and accuracy.
• Serve as a strategic partner to Producers and Account Executives, communicating key account developments, identifying potential service issues, and elevating risks or concerns to leadership when appropriate.
• Stay current on industry trends, carrier appetites, and underwriting guidelines, applying sound judgment and market knowledge to support client placements and coverage recommendations.
• Maintain deep expertise in commercial insurance coverages and policy language, ensuring the ability to advise clients on program structure, coverage adequacy, and emerging exposures.
• Support continuous improvement initiatives, including workflow enhancement, training, and cross-functional collaboration, while providing mentorship to junior team members as needed.
• Perform additional duties and serve as backup support for other team members or functions, as requested by leadership.

Requirements

• 5+ years experience with Commercial Lines Property & Casualty required
• Strong organizational skills- ability to prioritize and be proactive
• Computer skills, specifically Microsoft Word, Outlook and Excel
• Excellent verbal and written communication skills as well as strong interpersonal skills
• Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, premiums, commissions, proportions, and percentages
• Reasoning Skills: Ability to solve practical problems, interpret a variety of instructions and deal with a variety of variables furnished in written, oral, diagram or schedule form
• Applied Systems / EPIC experience a plus

Education/Experience

• High School diploma required, Associate Degree or higher preferred.
• Active Property & Casualty License required
• CRIS, CPCU or special training course completion a plus.

Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Why Join Us

At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children’s Hospital in Valhalla, New York.

Employee Benefits

We also offer our employees a comprehensive suite of benefits and perks, including:

• Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
• Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
• Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
• Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.
• … and so much more!

This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.

Acrisure is an Equal Opportunity Employer.

We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting [e-mail].

Final candidates will be required to complete post-offer verification processes related to the role and in accordance with applicable laws.

California Residents

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