Senior Commercial Client Specialist (Lending & Compliance)

Hancock Whitney; New Orleans (LA); On-site; USD 55,000 - 75,000; Full time

Job summary

Hancock Whitney seeks a Senior Commercial Client Administrator to provide expert administrative and operational support to Relationship Managers and business clients. You will handle complex inquiries, coordinate loan documentation, and ensure compliance with bank policies.

This role requires strong knowledge of loan processes, banking systems, and the ability to work under pressure while maintaining accuracy.

Qualifications

• 2 years in banking/financial services, client servicing/administration, operations or related support experience.
• Working knowledge of loan documentation, financial statements, and ancillary bank services.
• Proficient in banking systems and Microsoft Office Suite.
• Strong organizational, problem-solving, and client service skills.

Responsibilities

• Handle complex client inquiries, account transactions, and documentation, ensuring prompt and accurate resolution.
• Prepare, review, and coordinate loan documents using platforms such as nCino and Salesforce.
• Liaise between Relationship Managers, Lending Services, and other bank areas to coordinate workflows and resolve issues.
• Monitor and analyze account activities, addressing risks or discrepancies.

Skills

Client servicing

Banking systems

Microsoft Office

Organizational skills

Education

Associate’s degree preferred

Bachelor’s degree a plus

Tools

nCino

Salesforce

Job description

Hancock Whitney seeks a Senior Commercial Client Administrator to provide expert administrative and operational support to Relationship Managers and business clients. You will handle complex inquiries, coordinate loan documentation, and ensure compliance with bank policies.

This role requires strong knowledge of loan processes, banking systems, and the ability to work under pressure while maintaining accuracy.