Senior Commercial Auto Claims Leader

W. R. Berkley Corporation; Hartford (CT); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Wellness program

Paid time off

401(k) and profit sharing

Job summary

W. R. Berkley Corporation's Berkley Small Business Solutions seeks a Senior Claims Representative to manage a complex portfolio of commercial auto claims, including high‑exposure losses and multi‑jurisdictional issues.

You will analyze coverage, guide investigations, and coordinate with brokers, insureds, and vendors. The role requires strong negotiation, mentoring of junior adjusters, and adherence to regulatory timelines.

Qualifications

• 5+ years of commercial auto or casualty claims handling experience, preferably involving trucking, cargo, or multi‑jurisdictional claims.
• Demonstrated expertise in coverage interpretation, liability assessment, and negotiation of complex claims.
• Strong interpersonal, communication, and conflict‑resolution skills with the ability to manage sensitive or high‑stakes interactions.

Responsibilities

• Lead proactive and timely communication with insureds, claimants, brokers, and internal partners, ensuring clear and accurate explanation of claim findings, liability impacts, and resolution strategies.
• Serve as a primary escalation point for complex or sensitive customer issues, providing expert‑level guidance and resolution.
• Oversee vendor performance, including appraisers, independent adjusters, and specialty experts, ensuring timely and high‑quality deliverables.
• Perform advanced coverage evaluations by applying policy language, statutes, regulations, and case law to complex loss scenarios.
• Communicate coverage positions clearly and professionally to all stakeholders, including issuance of detailed coverage letters.
• Provide consultative support to junior adjusters on coverage questions and jurisdictional compliance.
• Ensure claim files reflect complete, accurate, and timely documentation supporting all decisions, estimates, and communications.
• Monitor and validate data quality and statutory reporting compliance across assigned files and provide corrective guidance when necessary.
• Independently establish and adjust loss and expense reserves on complex and potentially high‑severity claims, supported by robust analysis and documentation.

Skills

Commercial auto claims

Coverage interpretation

Negotiation

Mentoring others

Communication

Education

Bachelor's degree

Tools

Microsoft Office

Claims management systems

Job description

W. R. Berkley Corporation's Berkley Small Business Solutions seeks a Senior Claims Representative to manage a complex portfolio of commercial auto claims, including high‑exposure losses and multi‑jurisdictional issues.

You will analyze coverage, guide investigations, and coordinate with brokers, insureds, and vendors. The role requires strong negotiation, mentoring of junior adjusters, and adherence to regulatory timelines.