Senior Commerce Product Manager

KRAFTON Americas; El Segundo (CA); On-site; USD 130,000 - 179,000; Full time

Job summary

KRAFTON Americas is seeking a Senior Product Manager to shape the direction of our Commerce products, focusing on Payments and Wallets. You will identify problems, define roadmaps, and work with engineering, design, and business teams to deliver solutions that scale globally.

Based in California, you will collaborate with studios and partners across regions, define measurable success, and translate data into product strategy while maintaining regulatory and security standards.

Qualifications

• 8+ years of Product Management experience in gaming, digital content, commerce, fintech, payments, or platform products.
• Experience with commerce, payments, wallets, billing, marketplaces, subscriptions, or other transaction-based products.
• Experience leading full product lifecycle from problem definition through launch and operations.
• Experience balancing user experience, business goals, technical constraints, and operational risks.
• Experience collaborating across engineering, design, business, operations, finance, legal, and security teams.
• Experience coordinating stakeholders across multiple countries or globally distributed teams.
• Experience defining metrics for product performance and user experience, and improving products based on data and user feedback.
• Professional proficiency in both Korean and English, with ability to write documentation in both languages.
• Legally authorized to work in the United States.
• Willingness and ability to travel to Korea as needed.

Responsibilities

• Help define the direction and long-term roadmap for Commerce products, including Payment and Wallet.
• Identify user and business problems and clarify the core value to provide.
• Establish product principles and standards for reliable experiences across markets.
• Translate insights from players and studios into product improvement opportunities.
• Lead the full product lifecycle from problem definition to launch and operations.
• Improve usability and transaction experiences to build a trusted Commerce environment.
• Collaborate with engineering, design, finance, legal, security, and compliance to drive direction.
• Coordinate with global payment providers, PSPs, and platform operators for reliable operation.
• Define and monitor metrics to measure performance and user experience, and iterate accordingly.
• Bring North American market perspective to global product decisions.

Skills

Product management

Payments & wallets

Stakeholder management

Bilingual KR/EN

Cross-border coordination

Data-driven decisions

Gaming industry

Regulatory awareness

Job description

KRAFTON is dedicated to identifying and publishing games worldwide that offer a uniquely enjoyable experience, crafted by our globally recognized production studios known for their distinctive creativity. We continuously push the boundaries of gaming enjoyment by embracing new challenges and technologies and expanding our platforms and services to captivate an even larger fan base. Best known for the genre-defining worldwide sensation PUBG: Battlegrounds, our stellar studios based across the globe include PUBG Studios, Striking Distance Studios, Unknown Worlds, Bluehole Studio, RisingWings and more. In collaboration with our passionate and driven team, we strive to establish ourselves as a renowned creator of masterpieces in the global gaming market.

THE OPPORTUNITY

KRAFTON's Commerce Platform provides the products and capabilities needed to enable convenient and secure purchases of KRAFTON's games and digital content for players around the world.

In this role, you will help shape the direction of our Payment and Wallet products, which are currently under development, and ensure that they deliver meaningful value to both players and game studios in real-world service environments. We are looking for a Senior Product Manager who can identify problems across the global commerce landscape and turn them into clear product strategies and execution priorities, rather than focusing only on defining individual features.

RESPONSIBILITIES

• Help define the direction and long-term roadmap for Commerce products, including Payment and Wallet.
• Identify the user and business problems that our products need to solve and clarify the core value they should provide.
• Establish product principles and operating standards that enable consistent and reliable Commerce experiences across markets and platforms.
• Understand the purchasing experience of players and the workflows of game studios and operations teams, and translate those insights into product improvement opportunities.
• Lead the full product lifecycle, from problem definition, strategy, and requirements gathering through development, launch, operations, and continuous improvement.
• Improve product usability and transaction experiences to build a Commerce environment that players and game studios can trust.
• Work closely with engineering, design, business, operations, finance, legal, security, and compliance teams to drive product direction and key decisions.
• Collaborate with global payment providers, Payment Service Providers, platform operators, and other external partners to ensure that products operate reliably in real-world service environments.
• Define metrics that measure product performance and user experience, and continuously improve the products based on data and user feedback.
• Bring a North American market perspective to global product decisions by understanding the needs of local customers and the regional business environment.

QUALIFICATIONS

• 8+ years of Product Management experience in gaming, digital content, commerce, fintech, payments, or platform products.
• Experience working on commerce, payments, wallets, billing, marketplaces, subscriptions, or other transaction-based products.
• Experience defining the direction of a new or developing product and leading the full product lifecycle from problem definition through launch and operations.
• Experience making product prioritization and roadmap decisions while balancing user experience, business goals, technical constraints, and operational risks.
• Experience launching and improving products in collaboration with engineering, design, business, operations, finance, legal, and security teams.
• Experience coordinating stakeholders across multiple countries or globally distributed organizations and building alignment around product direction and key decisions.
• Experience defining metrics for product performance and user experience, and improving products based on data and user feedback.
• Professional proficiency in both Korean and English, with the ability to collaborate and write documentation in both languages.
• Legally authorized to work in the United States.
• Willingness and ability to travel to Korea as needed.

PREFERRED QUALIFICATIONS

• Experience with external payments, Payment Service Providers, wallets, or digital transaction platforms.
• Experience operating Commerce products at a gaming, digital content, entertainment, or global platform company.
• Experience designing policies, operational processes, customer support workflows, or incident response processes before and after product launch.
• Ability to quickly learn new domains and translate complex problems into clear product directions.
• Experience planning or operating game publishing platforms or B2B2C products.
• Experience working on products across multiple countries or regions at a global gaming or entertainment company.
• Sustained interest in the gaming industry and global publishing policies and trends.
• Experience using data analysis to inform product decisions.
• Genuine interest in games and a strong commitment to delivering great player experiences.

Reasonable Accommodation

KRAFTON Americas is committed to the full inclusion of all qualified individuals. As part of this commitment, the Company will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to apply for an open position, perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the HR Talent team at KRAFTON Americas, to begin the interactive process.

EEOC statement

KRAFTON Americas provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type.

In California, the expected salary range for this position is $130,000-$179,000. The listed expected salary range represents a good faith estimate and the actual pay may depend on a variety of job-related factors that can include experience, education, skills, and location.

KRAFTON refers to KRAFTON, Inc and its subsidiary and affiliated entities that provide and develop games and services under different studios. If you want to see the list of affiliated studios please visit HERE.