Senior Collections Specialist

Creative Financial Staffing, LLC; Hillside (NJ); On-site; USD 75,000 - 85,000; Full time

Job summary

Creative Financial Staffing, LLC is seeking a Senior Collections Specialist to manage high-volume AR portfolios and lead collections strategies across multiple regions. The role focuses on reducing past-due balances, resolving disputes, and coordinating with internal teams to close accounts.

Candidates should have 5+ years in collections, experience with ERP systems and Excel, and a background in construction, equipment rental, or industrial services is preferred.

Qualifications

• 5+ years Collections experience.
• Experience managing complex, high-volume portfolios.
• Background in construction, equipment rental, or industrial services preferred.
• Proficiency with ERP systems and Microsoft Excel.

Responsibilities

• Manage collections across multiple regions and high-volume account portfolios.
• Drive daily collection efforts and execute strategies to reduce past-due balances.
• Resolve customer disputes and coordinate with internal teams to reach closure.
• Reconcile accounts, including unapplied cash, deductions, and discrepancies.
• Maintain detailed account documentation and activity tracking in AR systems.
• Report on aging, performance metrics, and high-risk accounts.

Skills

Collections

Excel proficiency

Tools

Sage Intacct

NexGen

Collect IT

Job description

Senior Collections Specialist

Salary: $75,000-85,000

Why This Opportunity Stands Out:

• Own a high-visibility AR portfolio with direct impact on company cash flow and financial performance
• Partner cross-functionally with Sales, Operations, and Branch leadership, strong exposure across the business
• Lead complex collections strategies, including high-risk and high-dollar accounts
• Take full ownership of dispute resolution from start to finish
• Work in a fast-paced, operationally driven environment (construction/equipment services)
• Leverage systems like Sage Intacct, NexGen, and Collect IT to enhance process efficiency
• Play a key role in improving AR processes and reducing delinquency company-wide
• Opportunity to influence policy, escalation strategy, and risk management decisions

Key Responsibilities for the Senior Collections Specialist:

• Manage collections across multiple regions and high-volume account portfolios
• Drive daily collection efforts and execute strategies to reduce past-due balances
• Resolve customer disputes and coordinate with internal teams to reach closure
• Reconcile accounts, including unapplied cash, deductions, and discrepancies
• Maintain detailed account documentation and activity tracking in AR systems
• Report on aging, performance metrics, and high-risk accounts

Qualifications for the Senior Collections Specialist:

• 5+ years Collections experience
• Experience managing complex, high-volume portfolios
• Background in construction, equipment rental, or industrial services preferred
• Proficiency with ERP systems and Microsoft Excel

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