Senior Collections Specialist

firstPRO, Inc; Bensalem Township (Bucks County); Presencial; USD 45.000 - 65.000; Tempo integral

Resumo da vaga

firstPRO, Inc. in Bucks County, PA is seeking a Senior Collector to manage a queue of delinquent consumer loans and Visa credit cards, primarily via phone, letters, and emails.

You will negotiate payment arrangements, follow up on promises, and apply payments or ACH transfers to reduce losses while maintaining compliant practices. The role requires accurate record-keeping and collaboration with other departments to meet targets.

Responsabilidades

• Collect on delinquent consumer loans and Visa credit cards.
• Make arrangements for accounts to be brought current, in one or several payments.
• Follows up on promises and broken promises.
• Transfers funds from members’ accounts, process ACH transfers and/or Credit/Debit card payments to clear or reduce the delinquency.
• Skiptrace in order to locate hard to find members.
• Work with member to ascertain the reason for the delinquency
• Restrict and/or remove services as needed and in accordance with the policy to reduce potential losses.
• Use the Collections system effectively by ensuring that all the correct workflow and account notes are 100% accurate.
• Have a very good working knowledge of the Credit Union’s Policies and Procedures and any laws applicable to the collections of delinquent share or loans.
• Have knowledge of which departments and personal handle different types of member services issues.

Descrição da vaga

The Senior Collector is responsible for collecting on delinquent consumer loans and Visa credit cards for an assigned queue of accounts, primarily through phone contact, letters and/or emails. The objective is reduce the delinquency and minimize losses.

Collections

• Collect on delinquent consumer loans and Visa credit cards.
• Make arrangements for accounts to be brought current, in one or several payments.
• Follows up on promises and broken promises.
• Transfers funds from members’ accounts, process ACH transfers and/or Credit/Debit card payments to clear or reduce the delinquency.
• Skiptrace in order to locate hard to find members.
• Work with member to ascertain the reason for the delinquency
• Restrict and/or remove services as needed and in accordance with the policy to reduce potential losses.
• Use the Collections system effectively by ensuring that all the correct workflow and account notes are 100% accurate.
• Have a very good working knowledge of the Credit Union’s Policies and Procedures and any laws applicable to the collections of delinquent share or loans.
• Have knowledge of which departments and personal handle different types of member services issues.

Productivity and Effectiveness

The Senior Collector must maintain the minimum production averages listed below:

• Not Ready Time of 45 minutes or less
• Accounts worked per day of 75 or more.
• Contact Percentage of 55 or more.
• Promise Rate of 30 or more.
• Promise Kept Rate of 48 or more.

Team Work and Dependability

• Must be able to work constructively and within the collections department and with others to achieve the common goals of the Credit Union.
• From time to time you may be asked to come-in or stay late to assist in helping the department.
• Helping others within the department or other departments when needed.
• Arriving for schedule shifts with enough time to be ready for your start-time.