Senior Collections Escalation Analyst

McKesson; United States; Remote; Full time

Job summary

As a Senior Collections Escalation Analyst at a leading healthcare company, you'll manage a high-risk portfolio, drive results through effective client interactions, and mentor team members. Seeking candidates with strong analytical and problem-solving skills with 2+ years of experience in credit/collections.

Benefits

Competitive compensation package

Annual bonus opportunities

Long-term incentive opportunities

Qualifications

• 2+ years of related experience in credit/collections.
• Strong Excel skills highly preferred.
• Excellent problem-solving skills.

Responsibilities

• Manage and oversee a diverse account receivable portfolio.
• Lead monthly stakeholder calls to collaborate on best practices.
• Mentor team members and provide guidance.

Skills

Analytical skills

Problem-solving skills

Excellent communication

Negotiation skills

Interpersonal skills

Organization

Time management

Education

High School Diploma

4-year degree or equivalent work experience

Tools

Microsoft Excel

SAP

Sales Force

GetPaid

Job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Job Description

We are seeking a seasoned and detail-oriented Senior Collections Escalation Analyst to join our team. In this role, you will manage a high-risk portfolio of clients, along with other subset of accounts requiring tailored strategies to drive results. In addition to managing a portfolio, this role will encompass other accounts receivable related responsibilities along with providing guidance and mentorship to team members, as needed, fostering a collaborative and growth-oriented environment.

This position requires strong analytical abilities to navigate and resolve complex financial situations, strong communication and negotiation skills for effective engagement with clients and internal stakeholders along with empathy and compassion while making decisions that minimize risk.

Additionally, you should be able to handle complex customer calls and will oversee and lead AR special projects, as needed.

Key Responsibilities:

• Skillfully manage and oversee a diverse account receivable portfolio of clients, ensuring strategic and personalized client interactions
• Lead monthly accounts receivable calls with stakeholders and collaborate on best practices to drive results.
• Thrive in a fast-paced environment with a strong growth mindset, demonstrating agility and adaptability to achieve optimal outcomes and has a digital mindset who embraces technology to continuously improve processes, creating value and efficiency.
• Provide insightful recommendations and advice to internal teams and Leadership, contributing to informed decision-making.
• Ability to handle escalated and complex account related challenges, utilizing problem-solving skills to ensure resolution and client satisfaction
• Act as a mentor to team members, as needed, offering guidance and leadership to nurture talent and build a cohesive, high-performing team.

Minimum Qualifications :

• 2+ years of related experience in credit/collections
• Minimum High School Diploma, 4-year degree or equivalent work experience

Skills

• Microsoft Office- Strong Excel skills highly preferred
• SAP
• Sales Force
• GetPaid
• Excellent interpersonal skills with the ability to analyze interpret and address staff/customer needs.
• Excellent and proven problem-solving skills.
• Excellent organization and time management skills.
• Ability to perform complex reconciliations.
• Strong analytical skills

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, pleaseclick here.

Our Base Pay Range for this position

$26.12 - $43.54

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

Join us at McKesson!