Senior, Colleague Experience

Macy's; New York (NY); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Merchandise discounts

Performance incentives

Merit review

Mental health support

Tuition reimbursement

Job summary

Macy’s, Inc. is seeking a Senior, Colleague Experience to shape onboarding and recognition programs that welcome and engage coworkers.

You will partner with teams across the company to design memorable experiences and drive a culture of hospitality throughout the colleague journey. Based in New York City at Herald Square, this hybrid role focuses on planning, delivery, and continuous improvement of colleague experience initiatives, with a commitment to diversity, inclusion, and strong internal

Qualifications

• Bachelor’s degree or equivalent work experience.
• Flexible (hybrid) schedule based on department and company needs.
• Role based in New York City at Herald Square Headquarters.

Responsibilities

• Coordinate and deliver onboarding experiences that welcome new colleagues and prepare them for success.
• Facilitate in-person and virtual onboarding sessions and heritage tours introducing Macy's history and culture.
• Manage program logistics: schedules, spaces, materials, communications, technology, partners.
• Coordinate and execute company-wide recognition programs celebrating colleague contributions.
• Manage multiple initiatives and timelines with attention to detail and follow-through.
• Partner across functions to align priorities and deliver programs effectively.
• Evaluate program effectiveness through feedback and engagement; implement improvements.
• Support planning of additional culture and colleague experience initiatives.
• Foster an environment of acceptance and respect with colleagues, customers, and communities.

Skills

Onboarding

Facilitation

Communication

Program management

Colleague focus

Education

Bachelor’s degree or equivalent

Job description

Be part of an amazing story

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

As Senior, Colleague Experience, you will play a pivotal role in ensuring that Macy’s colleagues feel welcomed, recognized, and celebrated throughout their journey with us. With a primary focus on onboarding and recognition, you will manage programs from planning through delivery, facilitate engaging experiences, and partner across teams to support a range of colleague experience priorities.

What You Will Do

• Coordinate and deliver onboarding experiences that help new colleagues feel welcomed, connected, and prepared for success. Serve as a visible ambassador of Macy's culture, ensuring every interaction reflects genuine hospitality and creates a positive first impression.
• Facilitate in-person and virtual onboarding sessions and heritage tours that introduce new colleagues to Macy's history, values, and culture while fostering connection, belonging, and pride in the organization.
• Manage all program and event logistics, including schedules, spaces, materials, communications, technology, partners, and day-of on-site execution.
• Coordinate and execute company-wide recognition programs and experiences that reinforce a culture of appreciation and celebrate colleague contributions.
• Manage multiple initiatives and timelines simultaneously, maintaining strong attention to detail, clear communication, and reliable follow-through.
• Partner across functions to align priorities, solve issues, and deliver programs effectively.
• Evaluate and enhance program effectiveness through participant feedback, program engagement, and evolving business needs. Recommend and implement improvements that strengthen colleague experience programs.
• Support the planning and execution of additional culture, engagement, and colleague experience initiatives based on business priorities.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

Skills You Will Need

• Personal Leadership: Demonstrates ownership by taking initiative, driving work forward, and delivering results through strong follow-through.
• Facilitation and Presentation: Confident and engaging facilitator who is comfortable leading in-person and virtual sessions for varied audiences.
• Collaborative Communication: Strong communication skills, with the ability to build alignment and partner across multiple stakeholders.
• Program Management and Execution: Strong planning, organizational, and problem-solving skills with the ability to manage multiple priorities, navigate ambiguity, and deliver high-quality results.
• Colleague Focus: A genuine passion for creating thoughtful experiences that reflect hospitality, strengthen connection, and meet colleague and business needs.

Who You Are

• Candidates with a bachelor’s degree or equivalent work experience in a related field are encouraged to apply.
• This role involves performing essential job functions such as communication, collaboration, and use of office and computer systems. Responsibilities include the ability to access and review written and electronic information, and to move within the work environment and interact with workplace materials as needed to carry out job responsibilities.
• Able to work a flexible (hybrid) schedule based on department and company needs.
• The role will be based in New York City at our Herald Square Headquarters.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well‑being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some Additional Benefits We Offer Include

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

Access the full menu of benefits offerings here.

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.

This job description is not all-inclusive. Macy’s, Inc. reserves the right to amend this job description at any time. Macy’s, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.