Senior CMDB & ITIL Configuration Manager

ASM Research, An Accenture Federal Services Company; Helena (MT); On-site; USD 72,100 - 115,400; Full time

Job summary

ASM Research, An Accenture Federal Services Company, seeks an IT Configuration Manager in Helena, Montana, focusing on configuration management for enterprise IT environments. The role involves designing and governing the configuration management database, ensuring accurate CI records, and collaborating across teams to prevent configuration drift. Candidates should have a Bachelor's degree and 8+ years in relevant roles, with proficiency in ServiceNow or BMC Remedy. Compensation ranges from $72,100 to $115,400, considering various factors.

Qualifications

• 8+ years of experience in configuration management or related IT service management roles.
• Ability to obtain and maintain a SECRET clearance; U.S. citizenship required.

Responsibilities

• Design and maintain the configuration management system.
• Establish and enforce configuration management policies.
• Integrate configuration data with incident and problem workflows.
• Conduct regular configuration audits.
• Work closely with platform administrators to implement CMDB capabilities.
• Produce configuration reports and visualizations.
• Coordinate with ITIL processes like change and incident management.
• Lead CMDB implementation and continuous-improvement initiatives.

Skills

Configuration management principles

Analytical skills

Project management skills

Communication skills

Collaboration skills

ServiceNow or BMC Remedy experience

Microsoft Office Suite proficiency

Education

Bachelor's degree in Information Technology or related field

Tools

ServiceNow

BMC Remedy

Job description

ASM Research, An Accenture Federal Services Company, seeks an IT Configuration Manager in Helena, Montana, focusing on configuration management for enterprise IT environments. The role involves designing and governing the configuration management database, ensuring accurate CI records, and collaborating across teams to prevent configuration drift. Candidates should have a Bachelor's degree and 8+ years in relevant roles, with proficiency in ServiceNow or BMC Remedy. Compensation ranges from $72,100 to $115,400, considering various factors.