Senior Cloud Support Engineer

Solugenix; Irvine (CA); Hybrid; Full time

Job summary

A leading investment management company is seeking a Senior Cloud Support Engineer to provide expert-level technical support for critical systems. The role involves incident management, automation, and ensuring the reliability of cloud infrastructure. Candidates should have extensive experience in technical support and relevant certifications, with a focus on continuous improvement and collaboration across teams. This is a hybrid position based in Irvine, CA or San Antonio, TX.

Qualifications

• 10+ years of technical support experience in enterprise environments.
• Strong expertise in monitoring tools and scripting/automation.

Responsibilities

• Resolve complex technical incidents related to AWS infrastructure.
• Automate operational tasks and optimize AWS resources.

Skills

Technical Support

Problem Solving

Communication

Analytical Thinking

Education

AWS Solutions Architect

Certified Kubernetes Administrator

Tools

Datadog

Nagios

Prometheus

AWS CloudWatch

Splunk

Terraform

CloudFormation

Job description

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Solugenix is assisting a client, a prestigious and large investment management company, in their search for a Senior Cloud Support Engineer. This is a long-term, ongoing contract opportunity based out of Irvine, CA or San Antonio, TX (Hybrid).

As a Senior Support Engineer in the Cloud Operations team, you will provide expert-level technical support for mission-critical systems and applications while ensuring the stability, reliability, and scalability of cloud infrastructure. You will play a key role in incident management, root cause analysis, automation, and continuous improvement, leveraging SRE principles and cloud best practices to drive operational excellence.

Qualifications:

• 10+ years of technical support experience in enterprise environments.
• AWS Solutions Architect or Certified Kubernetes Administrator (CKA) certification required.
• Strong expertise in monitoring tools. One or more of the following - Datadog, Nagios, Prometheus, AWS CloudWatch, Splunk.
• Proficiency in scripting and automation (Python, PowerShell or Bash).
• Experience with cloud networking, security, IAM policies, and infrastructure optimization.
• Familiarity with CI/CD pipelines, DevOps methodologies, and infrastructure as code (Terraform, CloudFormation).
• Hands-on experience with ServiceNow or similar ITSM platforms - nice to have.
• Strong analytical thinking and problem-solving skills with a proactive mindset.
• Excellent communication skills and ability to collaborate effectively across teams.

Responsibilities:

• Resolve complex technical incidents related to AWS infrastructure, networking, and applications within SLA targets.
• Perform root cause analysis (RCA) and implement long-term solutions to prevent recurring issues.
• Monitor system health using Datadog, Prometheus, AWS CloudWatch, and Splunk, responding proactively to alerts.
• Automate operational tasks and incident response using Python, PowerShell, or Bash scripting.
• Optimize AWS resources, configurations, and cost efficiency, ensuring reliability and security.
• Collaborate with DevOps and engineering teams to enhance CI/CD pipelines and automate deployments.
• Maintain operational runbooks, SOPs, and knowledge base articles for efficient troubleshooting.
• Mentor junior engineers and drive continuous service improvement through SRE best practices.

Certification: :

AWS Solutions Architect

Pay Range for CA, CO, IL, NJ, NY, WA, and DC: $70/hour to $100/hour. Starting rate of pay offered may vary depending on factors including but not limited to, position offered, location, education, training, and/or experience.

Solugenix will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act and Ordinance. Applicants do not need to disclose their criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if we are concerned about conviction that is directly related to the job, applicants will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

About The Client

Our client is an American financial services company. It ranks among the world's oldest and largest investment management organizations. They have offices globally.

About Solugenix

Solugenix is a leader in IT services, delivering cutting-edge technology solutions, exceptional talent, and managed services to global enterprises. With extensive expertise in highly regulated and complex industries, we are a trusted partner for integrating advanced technologies with streamlined processes. Our solutions drive growth, foster innovation, and ensure compliance—providing clients with reliability and a strong competitive edge.

Recognized as a 2024 Top Workplace, Solugenix is proud of its inclusive culture and unwavering commitment to excellence. Our recent expansion, with new offices in the Dominican Republic, Jakarta, and the Philippines, underscores our growing global presence and ability to offer world-class technology solutions. Partnering with Solugenix means more than just business—it means having a dedicated ally focused on your success in today's fast-evolving digital world.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  Investment Management

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