Senior Cloud Reliability Lead (AWS + MuleSoft)

Webster Bank; Southington (CT); Hybrid; USD 135,000 - 155,000; Full time

Job summary

Webster Bank is seeking a Director of Site Reliability Engineer to lead reliability across our AWS-based platforms and MuleSoft integrations. You will transform operational practices with automation and cloud-native design, driving proactive improvements and scalable systems.

You will partner with software engineering teams, define SLOs/SLIs, and establish robust monitoring, incident response, and release procedures.

Qualifications

• Bachelor’s degree in related field required.
• 5–7 years of progressive experience in designing, building, and maintaining business applications in cloud environments.
• Experience setting up SLAs/SLOs/SLIs for critical services.

Responsibilities

• Monitor and achieve observability across platforms.
• Automate deployments, monitoring, and system management.
• Define and implement reliability patterns and SLOs/SLIs.
• Collaborate with software teams to ensure reliability in production.
• Create and maintain runbooks and diagrams for knowledge sharing.

Skills

AWS

MuleSoft

Python

Automation

DevOps

SRE practices

GitLab

Terraform

Dynatrace

Education

Bachelor’s Degree in Arts/Sciences (BA/BS)

Tools

Dynatrace

Okta

Apigee

GitLab

Terraform

Jira

Confluence

Job description

Webster Bank is seeking a Director of Site Reliability Engineer to lead reliability across our AWS-based platforms and MuleSoft integrations. You will transform operational practices with automation and cloud-native design, driving proactive improvements and scalable systems.

You will partner with software engineering teams, define SLOs/SLIs, and establish robust monitoring, incident response, and release procedures.