Senior Cloud Operations Engineer, Deployments

Pegasystems, Inc.; Sterling (VA); On-site; USD 102,400 - 153,200; Full time

Job summary

Pegasystems, Inc. is seeking a Senior Cloud Operations Engineer to ensure reliability of our cloud services. You will manage provisioning, upgrades, and incident resolution across global environments, collaborating with engineering and support teams.

The role emphasizes automation, on-call rotation, and adherence to runbooks, with opportunities to influence operational excellence and scale our cloud platform.

Qualifications

• 5+ years in installing, configuring, troubleshooting, and tuning Java apps and Tomcat servers
• 5+ years enterprise-scale Linux administration
• Hands-on AWS and/or Google Cloud Platform experience
• Deep knowledge of cloud-based infra and app operations
• Ops experience with microservices and Kubernetes is a plus

Responsibilities

• Provision new environments and upgrade infrastructure and apps
• Decommission environments
• Troubleshoot customer environments and perform root-cause analysis
• Create and maintain runbooks
• Identify SOPs for daily tasks
• Assist in pre-release testing with engineering
• Automate repeated tasks with scripts
• Schedule upgrades, patches, and hotfixes
• Monitor ticket queue and distribute workload
• Prepare handoff docs for global teams
• Be on-call to support customers

Skills

Operational delivery

Customer focus

Cross-functional teamwork

Learning agility

On-call readiness

Education

Bachelor's degree in Computer Science/Engineering or equivalent

Tools

AWS

GCP

Kubernetes

Tomcat

Linux administration

Python scripting

Bash scripting

Apache/Nginx/IIS

Job description

Senior Cloud Operations Engineer, Deployments

Job Category: Information Technology

Location: US - Massachusetts - Waltham | US - Virginia - Sterling

Meet Our Team

As a member of the Cloud Operations team, you will be a key member responsible for the reliability and availability of Pegasystems cloud service offerings. We operate as a global follow‑the‑sun 24x7 team with locations in Bangalore, Sydney, and the East Coast of the United States. We encourage a culture of diversity, openness, intellectual curiosity, problem solving, and consistently strive to create an environment that provides the support and mentorship needed to learn and grow.

Shift Description

The standard work week will be five days per week; which may be Monday‑Friday or Tuesday‑Saturday (changing on a quarterly basis). Shift hours are fixed and do not rotate day‑to‑day, rather on a monthly or quarterly basis (shifts of 8am‑4pm or 3pm‑12am). This approach allows for stability in scheduling while ensuring coverage across our global teams.

Picture Yourself at Pega

You will have the opportunity to work on diverse problems and apply your expertise and experience to improve reliability of Pega Cloud Platform. You will take personal ownership of the systems you manage and possess the tenacity to delve to the root of the problem quickly, understand why it happened, and prevent it from recurring. By collaborating and communicating with customers and internal stakeholders, you will deliver best in class support.

What You’ll Do at Pega

• Perform provisioning of new environments and upgrade of the infrastructure components and product application
• Perform decommission of existing environments
• Troubleshoot and resolve customers environment issues along with root cause analysis
• Create and maintain operational runbooks
• Identify and document Standard operating procedures for daily tasks
• Participate in testing of pre-release product enhancement testing with engineering
• Identify opportunities for automation of repeated tasks and reduce toil
• Write scripts to automate repetitive tasks
• Work with team on scheduling upgrade tasks / hotfixes and patches
• Manage / execute deployment of system updates / patches and hotfixes
• Monitor the teams ticket queue and work with team to distribute tickets in timely manner
• Monitor teams email distribution list for escalation / communication
• Prepare handoff documentation to work with other global teams
• Willing to be on‑call to support customers on a rotational basis

Who You Are

• Proven professional and technical experience in an enterprise cloud environment supporting SaaS applications with a focus on operational delivery excellence and customer service
• You are self‑motivated, inquisitive, and creative, with a passion for continuous improvement and excellent people skills
• Works well with cross‑functional global and remote teams
• Demonstrated ability to learn new technologies, techniques, and tools quickly to meet our business requirements
• Comfortable working in a fast‑paced, enterprise environment
• Possess customer obsession and proven empathy towards customers

What You’ve Accomplished

• 5+ years of hands‑on operational or engineering experience in installing, configuring, troubleshooting, and tuning Java applications and Apache Tomcat application servers
• 5+ years of experience with enterprise scale Linux Administration
• Hands‑on operational experience with Amazon Web Services (AWS) and/or Google Cloud Platform (GCP)
• Deep understanding of cloud‑based infrastructure, platform, and application operational administration - including product and platform upgrades, installations, backup, and recovery, monitoring and observability, etc.
• Experience with microservices architecture with Kubernetes is a plus
• Administration of web servers running Tomcat, Apache, IIS, Nginx
• Basic network troubleshooting skills including TCP/IP, DNS, VPN is a plus
• Experience in Bash/Shell, Python, or similar scripting languages to automate common tasks, a plus
• Bachelor’s degree in Computer Science/Engineering or equivalent
• AWS / GCP Certification, a plus
• Certified Kubernetes Administrator, a plus

Pega Offers You

• Gartner Analyst acclaimed technology leadership across our categories of products
• Continuous learning and development opportunities
• An innovative, inclusive, agile, flexible, and fun work environment
• Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company

Additional Information

Base salary range for this role is 102,400 - 153,200 USD annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives. The final compensation will be determined during the offer process based on the candidate's education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share an information on benefits, bonus/commission, and other pay components for this role at the relevant recruitment stage.

As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.