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A prominent telecommunications company is seeking a Senior Support Engineer to provide guidance to both customers and junior team members. The role involves designing and managing virtual cloud environments, ensuring security compliance, and translating business needs into technical solutions. This position offers a competitive salary and opportunities for professional development.
• Senior support engineer for customers, as well as the more junior members of the team
• Work with the customer and lead architect on designing and implementing Virtual Private Cloud VPC environments, including compute, storage, database, networking, security etc. in the CSP ecosystem
• Deploy/Manage CSP environments including VPN solutions between regions and subnets
• Manage CSP Image architecture including the development of machine templates and blueprints
• Leading junior team members through deployment and implementation of systems infrastructure projects and overseeing the Cloud environments based on customer requirements
• Validation to ensure that the environment meets all security and compliance controls
• Leveraging written and verbal communication skills to work directly with customers and translate business needs into technical requirements for implementation
• Creating knowledge articles and run books for solutions developed
• Mentoring junior members of the team
Required Skills & Experience:
• Experience working in 24x7 Operations and Managed Service model, supporting external customers.
• Long working knowledge and experience of AWS (Azure and GCP optional) Services and Offerings such as Infrastructure, Networking, Messaging, Application Services, Migration Services, Cost Management Platform
• Working knowledge of Configuration Management (Ansible preferred) Continuous Integration Tools (GitLAB, GitHub, Jenkins)
• Prior experience provisioning and spinning up Kubernetes Clusters and managing Kubernetes installations
• Hands on Terraform experience
• Possession of excellent analytical and problem-solving skills
• Experience working in Federal or State government environments
• Understanding of Security and Vulnerability management and related tools (OKTA, Tenable, TrendMicro, XSoar, CyberARK)
• In depth knowledge of UNIX/Linux and Windows Environment
• End to End configuration & trouble shooting of the web and application servers (Nginx, Apache, Tomcat, IIS)
• Good written and verbal English communication
• Production experience to build scalable systems (load balancers, memcached, master/slave architectures)
• Experience supporting a managed services infrastructure (Public cloud)
• Prior work with Cloud Monitoring tools (Dynatrace preferred, DataDog, Nagios, Cacti, CloudWatch, Gnaglia, etc.)
• Experience with Docker, Kubernetes, Mesos, NoSQL databases (DynamoDB, Cassandra, MongoDB, etc)
• Other Open Source tools used in the infrastructure space (Packer, Terraform, Vagrant, etc.)
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