Senior Cloud Developer

Intellect Solutions LLC; United States; Hybrid; USD 130,000 - 180,000; Full time

Job summary

Intellect Solutions LLC seeks a senior AWS Cloud Engineer to design, implement, and secure scalable call center solutions in a hybrid cloud environment for US operations.

You will lead IaC efforts, integrate with Avaya PBX systems, and collaborate within SAFe Agile teams to prioritize features while maintaining 24/7 uptime for critical services.

Qualifications

• 7+ years of cloud engineering experience focused on AWS infrastructure and call center solutions.
• Hands-on with AWS Connect, Lex, Lambda and CloudFormation.
• Experience integrating AWS services with Avaya or similar PBX systems.

Responsibilities

• Design, implement, and maintain scalable, secure call center solutions using AWS services including AWS Connect, Lambda, Lex, CloudFormation, and S3.
• Participate in SAFe Agile ceremonies and collaborate with Product Owners and Product Managers to prioritize backlog features.
• Develop and maintain Infrastructure as Code using AWS CloudFormation, Ansible, and Packerto support consistent deployments.
• Integrate AWS Connect with internal systems to support telecommunication workflows.
• Monitor cloud infrastructure and call center performance using CloudWatch, CloudTrail, Splunk, and other observability tools.
• Ensure security best practices: network segmentation, VPC, data encryption, IAM policies, MFA.
• Contribute to on-call rotation to support 24/7 uptime for mission-critical services.
• Work with System Administrators to support hybrid infrastructure integrating legacy platforms with cloud solutions.
• Provide technical leadership for modernizing and automating hybrid call center infrastructure.

Skills

AWS Cloud

AWS Connect

Lex

Lambda

CloudFormation

Avaya integration

Docker

ECS

Kubernetes

Agile/SAFe

Jira/Confluence

Federal security experience

Tools

Jira

Confluence

Job description

Clearance Required:ActiveSecret or above

Job Description

Responsibilities

• Design, implement, and maintain scalable, secure call center solutions using AWS services including AWS Connect, Lambda, Lex, CloudFormation, and S3.
• Participate in SAFe Agile ceremonies (PI Planning, Sprint Planning, Daily Stand-ups, Reviews, Retrospectives) and collaborate with Product Owners and Product Managers to prioritize backlog features.
• Develop and maintain Infrastructure as Code (IaC) using tools like AWS CloudFormation, Ansible, and Packerto support consistent and repeatable deployments.
• Integrate AWS Connect with internal systems to support seamless telecommunication workflows.
• Monitor cloud infrastructure and call center performance using CloudWatch, CloudTrail, Splunk, and other observability tools.
• Ensure compliance with cloud security best practices, including network segmentation, VPC configuration, data encryption, IAM policies, and multi-factor authentication.
• Contribute to on-call rotation to support 24/7 uptime for mission-critical telecommunication services.
• Work closely with System Administrators to support hybrid infrastructure that integrates traditional platforms (e.g., Avaya) with modern cloud-based solutions.
• Provide technical leadership for enhancing ETIS's hybrid call center infrastructure through automation, performance tuning, and modernization.

Required Skills and Experience

• 7+ years of cloud engineering experience with a focus on AWS infrastructure and call center solutions.
• Deep expertise with AWS Connect, Lex, Lambda, and CloudFormation.
• Hands-on experience integrating AWS services with Avaya or similar PBX systems.
• Experience with container technologies like Docker, ECS, or Kubernetes is a strong plus.
• Familiarity with Agile/SAFe, Jira, and Confluence.
• Experience delivering secure, scalable solutions in federal or law enforcement environments is highly desirable.