AWS Connect/Amazon Connect System Administrator - Senior

TekSynap; Virginia (MN); On-site; USD 120,000 - 170,000; Full time

Job summary

TekSynap is seeking a seasoned cloud infrastructure specialist to administer AWS GovCloud-based systems powering secure telecom solutions. You will provision, configure, monitor, and patch Linux VMs, while ensuring high availability for critical telephony workloads in AWS Connect.

Use IaC to automate infrastructure, implement robust security controls, and participate in SAFe Agile ceremonies. The role includes on-call duties to promptly respond to service-impacting incidents.

Qualifications

• Active Top Secret Clearance required.
• Deep experience with AWS Connect call flows and integrations.
• Familiar with GovCloud or Azure Gov/AWS Gov environments acceptable.
• Proficient in IAM, CloudWatch, S3, EC2, CloudFormation.
• Networking basics in VPCs, routing, and security groups.
• Experience in SAFe or Agile development.

Responsibilities

• Administer and support cloud-native infra powering telecom systems (AWS).
• Manage AWS GovCloud Linux VMs: provisioning, configuring, patching.
• Handle telephony workloads in AWS Connect for high availability and security.
• Monitor performance with CloudWatch, CloudTrail, Splunk; resolve issues for 24/7 uptime.
• Enforce system hardening, encryption, IAM roles, network policies, MFA.
• Use IaC (CloudFormation, Ansible, Terraform) to automate provisioning.
• Support secure backup/recovery per federal continuity and audit needs.
• Contribute to CI/CD and DevSecOps with cloud developers.
• Participate in SAFe ceremonies: planning, stand-ups, demos.
• Serve on on-call rotation for incident response.

Skills

Top Secret Clearance

AWS Connect operations

IAM & security

Linux admin

DevSecOps

SAFe Agile

Cloud networking

Tools

AWS CloudFormation

Ansible

Terraform

CloudWatch

Splunk

Jira

Confluence

Job description

Responsibilities

• Administer and support cloud‑native infrastructure powering telecommunication systems, focusing on AWS‑hosted services such as AWS Connect, EC2, and S3.
• Perform day‑to‑day system administration tasks within AWS GovCloud, including provisioning, configuring, monitoring, and patching Linux‑based virtual machines.
• Manage telephony workloads and services within AWS Connect, ensuring high availability, security, and performance for mission‑critical communication.
• Monitor cloud system performance using CloudWatch, CloudTrail, and Splunk, diagnosing and resolving infrastructure issues to maintain 24/7 uptime.
• Implement and maintain system hardening, encryption, IAM roles, network policies (VPC, security groups), and multi‑factor authentication to comply with security standards.
• Utilize Infrastructure as Code (IaC) tools such as AWS CloudFormation, Ansible, or Terraform to automate infrastructure provisioning and configuration.
• Support secure data backup/recovery processes for cloud environments, aligning with federal continuity and audit requirements.
• Contribute to CI/CD pipelines and DevSecOps practices in collaboration with cloud developers.
• Participate in SAFe Agile ceremonies, including planning, stand‑ups, retrospectives, and system demos.
• Serve in an on‑call rotation, ensuring rapid response to service‑impacting incidents in telecommunication systems.

Required Skills And Experience

• Active Top Secret Clearance
• Deep understanding of AWS Connect operations, call flow configuration, contact lens integration, and AWS Lex/Lambda integration.
• Experience with a contact center platform (e.g., Azure Contact Center, Genesys Cloud, Twilio, NICE CXone, Five9, Talkdesk, Cisco Webex Contact Center, etc.) if AWS Connect experience is limited.
• Experience implementing and managing AWS Identity and Access Management (IAM), CloudWatch, S3, EC2, and CloudFormation. Azure or other GovCloud environments are acceptable substitutes.
• Familiarity with networking concepts in cloud environments, including VPC, routing tables, security groups, and load balancing.
• Experience working in an Agile organization (Scrum, Kanban, Jira, Confluence, or preferably SAFe).

Preferred Experience

• 3+ years of AWS, Azure, or Google Cloud infrastructure experience, preferably within GovCloud or similar secure environments.
• 7+ years of experience administering Linux systems.
• Hands‑on experience automating cloud infrastructure using Ansible, Terraform, CloudFormation, or similar.
• Knowledge of cloud security best practices, including NIST 800‑53 and FedRAMP‑aligned controls.
• Background in telecom/VoIP (Avaya, Cisco, Vonage, etc.) is helpful but not required.

Work Authorization / Security Clearance

• Active Top Secret Clearance required.
• U.S. citizen.

Equal Employment Opportunity

TekSynap employs a nondiscriminatory hiring policy and is committed to equal employment opportunities for all qualified individuals. Discrimination based on race, color, creed, religion, sex, sexual orientation, gender identity, veteran status, national origin, disability, age, genetic information, or any other protected status is prohibited. Applications by persons requiring accommodation to search for or submit an application will be duly considered.