Senior Cloud Customer Experience Engineer

Microsoft; Redmond (WA); On-site; USD 139,900 - 274,800; Full time

Benefits offered by this job

Competitive salary

Benefits

Job summary

A leading technology company is looking for a Principal Customer Experience Engineer to enhance the Azure customer experience. The role involves analyzing customer architectures, collaborating with teams, and improving platform reliability. Candidates should have a relevant Bachelor's degree and significant experience in the tech industry and customer support. A key part of the job is working with cross-functional teams and addressing customer needs. The position offers competitive pay up to $274,800 per year.

Qualifications

• 6+ years experience in technology industry, cloud, technical support, and/or customer experience engineering.
• 1+ year(s) of customer facing experience.
• Ability to meet Microsoft security screening requirements.

Responsibilities

• Analyze complex customer application architectures to identify and resolve feature gaps.
• Work collaboratively across CRE to utilize SRE practices.
• Identify top customer resiliency improvements to minimize outages.
• Collaborate with product teams to prioritize platform improvements.
• Lead efforts to improve customer experiences and inform product groups.

Skills

Customer facing experience

Site Reliability Engineering

Problem-solving

Collaboration

Education

Bachelor's Degree in Engineering, Computer Science, IT, Data Analytics/Science, or related field

Job description

A leading technology company is looking for a Principal Customer Experience Engineer to enhance the Azure customer experience. The role involves analyzing customer architectures, collaborating with teams, and improving platform reliability. Candidates should have a relevant Bachelor's degree and significant experience in the tech industry and customer support. A key part of the job is working with cross-functional teams and addressing customer needs. The position offers competitive pay up to $274,800 per year.