Senior Cloud Connect & Lex Delivery Consultant

Amazon Inc.; Atlanta (GA); On-site; USD 131,000 - 178,000; Full time

Job summary

Amazon Inc. is seeking a skilled Delivery Consultant to join the AWS ProServe Delivery Excellence team. You will design, implement, and manage scalable AWS solutions, providing technical guidance and best practices across the project lifecycle.

You’ll work with customers to gather requirements, assess infrastructure, and propose migration strategies while leading the implementation and managing risks. The role emphasizes collaboration with stakeholders, mentoring, and delivering enterprise cloud

Qualifications

• Bachelor’s degree in business, finance, economics, CS, data science, engineering or related field.
• 3+ years of cloud architecture and implementation experience.
• 3+ years as a contact center tech architect or senior developer with leading platforms (Amazon Connect, Avaya, Cisco, Genesys, NICE InContact, Salesforce).
• 2+ years designing NLP/NLU (IVR or chat) solutions at enterprise scale in contact center environment.
• 2+ years hands-on coding with REST APIs and integrating 3+ contact center platforms.

Responsibilities

• Design and implement complex AWS solutions tailored to customer needs.
• Provide technical guidance and troubleshooting throughout delivery.
• Collaborate with stakeholders to gather requirements and migration strategies.
• Act as trusted advisor on industry trends and technologies.
• Mentor and share knowledge by creating reusable artifacts.

Skills

Cloud architecture

Contact center architecture

NLP/NLU

REST APIs

Education

Bachelor’s degree in related field

Tools

Amazon Connect

Genesys

NICE InContact

Job description

Amazon Inc. is seeking a skilled Delivery Consultant to join the AWS ProServe Delivery Excellence team. You will design, implement, and manage scalable AWS solutions, providing technical guidance and best practices across the project lifecycle.

You’ll work with customers to gather requirements, assess infrastructure, and propose migration strategies while leading the implementation and managing risks. The role emphasizes collaboration with stakeholders, mentoring, and delivering enterprise cloud