Senior Clinical Secretary - Plastic Surgery

Dartmouth-Hitchcock Health; Lebanon (NH); On-site; USD 25,000 - 33,000; Full time

Job summary

Dartmouth-Hitchcock Health in Lebanon, NH, seeks an Administrative Support professional to perform a range of independent administrative and customer service duties. You will schedule patients, manage multiple calendars, coordinate clinical procedures, and assist with special projects and staff coordination.

The role requires strong communication, proficiency with Microsoft Office, and experience in a medical setting.

Qualifications

• High School diploma required with 3+ years admin support experience.
• Experience working with the public is required.
• Medical terminology knowledge may be required.
• Proficiency in PC word processing, spreadsheets and office software.

Responsibilities

• Answers phone, screens calls, directs callers and takes messages.
• Schedules patients, manages calendars, coordinates procedures and deposits scheduling.
• Designs, analyzes, and coordinates master schedules and other calendars.
• Maintains charts, provides clerical support to clinical staff as needed.
• Types letters, drafts correspondence, creates forms and spreadsheets.
• Performs file/record management and processes billing-related items.
• May train new staff and supervise volunteers or temps.
• Prepares agendas and takes minutes; coordinates meetings and travel.

Skills

Excellent communication

Public interaction

Education

High School diploma

Tools

Microsoft Word

Excel

PowerPoint

Publisher

Job description

Overview

Performs a variety of independent administrative support in addition to a wide range of customer service-related duties. Schedules patients, manages multiple calendars, schedules surgical/infusion procedures. Designs, analyzes and coordinates master and other schedules. May direct special projects and/or the work of other employees, work study students, floats, temporary help, volunteers, etc.

Responsibilities

• Answers telephone, screens and directs calls, gives directions, and takes messages.
• Schedules patients, manages calendars, schedules surgical procedures, ancillaries, rotaries, and coordinates deposition scheduling.
• Designs, analyzes, and coordinates master and other schedules.
• Maintains, tracks, and sends charts. May provide scribing and other administrative support to clinical staff.
• Types letters, memoranda, manuscripts, grants, etc. Composes and edits correspondence.
• Creates forms and spreadsheets, tables, charts, databases and slides.
• Performs file/record management functions, prepares/constructs charts/departmental patient records, and obtains new medical record numbers.
• Completes and processes a variety of reports, forms, reimbursements, etc. Obtains authorizations and pre-certifications.
• Conducts on the job training for new staff members and gives input into performance appraisals. Directs the work of other employees, work study students, floats, temps, volunteers and others.
• Creates agendas and takes minutes for meetings.
• Coordinates conferences/meetings and make travel arrangements.
• Performs budget tracking and record keeping procedures. Addresses billing concerns, and solves patient billing issues. Maintains account/fund bookkeeping, and provides input into budget preparation. Maintains petty cash, collects money from patients, and performs balancing and cash-out functions. Reviews billing sheets.
• Prepares grants and negotiates outside contracts.
• Performs other duties as required or assigned.

Qualifications

• High School diploma with 3 years of administrative support experience or the equivalent required.
• Proven experience working with the public required.
• Knowledge of medical terminology may be required.
• Proficiency in PC word processing, spreadsheets, and Excel, Power Point, MC Publisher software's.
• Excellent communication and interpersonal skills required.
• Previous experience working in a medical setting preferred.

Required Licensure/Certifications

• None