Senior Clinical Risk & Patient Safety Manager

Parkland Health; Dallas (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Parkland Health is seeking a Patient Safety Clinical Risk Manager to oversee patient safety and risk management across the health system, investigating safety events and addressing quality-of-care grievances. You will support High Reliability Organization initiatives and lead safety improvement projects with clinicians and operations leaders.

The role requires a nursing or healthcare background, with five years of clinical experience and certification in healthcare risk management or patient

Qualifications

• Bachelor's degree in nursing, clinical, or healthcare-related field.
• Preferred: Master's degree in Nursing, Healthcare Risk Management, Patient Safety or related field.
• Five years of clinical or healthcare experience in an acute care setting.
• Two years of healthcare risk management and/or patient safety experience preferred.

Responsibilities

• Conducts investigations into adverse events, safety posts, and Cause Analyses, ensuring timely escalation of significant issues.
• Leads investigations per Joint Commission, NQF, TDSHS and CMS regulatory standards.
• Maintains expertise in risk management systems and ERM.
• Assists with disclosure conversations and provides real-time coaching for providers and staff.
• Manages Quality-of-Care grievances, ensuring regulatory compliance and timely resolution.
• Investigates and reports SMDA incidents via reporting platforms such as MedSun.
• Supports High Reliability and Just Culture initiatives to improve patient safety.
• Assesses, investigates, and trends safety posts, escalating concerns as needed.
• Builds relationships with stakeholders, providing education and routine data.
• Conducts regular rounds to engage frontline staff and reinforce shared learnings.
• Leads patient safety initiatives and contributes to program development.
• Ensures compliance with project deadlines and regulatory standards.
• Owns grievance investigations from inception to resolution, handling complex cases.
• Drafts regulatory-compliant response letters.
• Ensures CMS compliance in grievance management.
• Utilizes complaint management systems to track and resolve grievances efficiently.
• Identifies ways to improve work processes and customer satisfaction.
• Keeps current with developments by attending seminars, reading journals, and participating in professional organizations.
• Maintains knowledge of rules, regulations, policies, laws and guidelines; develops internal controls.

Skills

Organization

Analytical thinking

Investigation

Problem solving

Collaboration

Communication

Education

Bachelor's degree in nursing or healthcare

Master's degree in Nursing or related field

Tools

ERM software

Job description

Parkland Health is seeking a Patient Safety Clinical Risk Manager to oversee patient safety and risk management across the health system, investigating safety events and addressing quality-of-care grievances. You will support High Reliability Organization initiatives and lead safety improvement projects with clinicians and operations leaders.

The role requires a nursing or healthcare background, with five years of clinical experience and certification in healthcare risk management or patient