Senior Clinical Consultant Performance Solutions (Exempt)

Mercy Co; Chesterfield (MO); On-site; USD 110,000 - 140,000; Full time

Job summary

Mercy is seeking a Senior Clinical Consultant - Integrated Performance Solutions to lead clinical workflow optimization and solution deployment across pharmacy, operating room or other clinically intensive areas. You will drive system builds, design and implement solutions, and coordinate training with stakeholders, while aligning with business leaders to reduce expenses and improve patient care.

The role requires 7+ years in clinical/operational settings, experience with EHR/ERP tools, and

Qualifications

• 7+ years of clinical/operational experience in an integrated health system.
• Experience with EHR and ERP solutions and reporting tools to manage frontline business and clinical workflow.
• Ability to communicate with all levels of clinical staff to explain benefits and workflow changes.
• Strong coordination and change-management skills.

Responsibilities

• Lead projects in the clinical space, drive system builds and solution deployment.
• Coordinate process training and manage allocated resources during implementation.
• Identify workflow improvements, align with business leaders and operational counterparts.
• Provide guidance on road-mapping, impact assessment and governance.

Skills

Information management

Cross-functional collaboration

Communication skills

Project management

Workflow optimization

End-user training support

Travelability

Education

Bachelor's degree in clinical field/pharmacy

Master's degree in Pharmacy/Clinical or Business

Tools

EHR/ERP systems

EPIC

TECSYS

Lawson

Optiflex

Job description

Find your calling at Mercy!

The Senior Clinical Consultant Integrated Performance Solutions is responsible leveraging their clinical experience (based in Pharmacy, Operating Room, a Clinical Procedural Environment or other highly Clinically Intensive Area) to align with their business leader peers and operational counterparts to identify, design and implement creative solutions in the clinical space, leveraging current technology to address workflow and business needs, driving efficiency, clinical excellence and expense reduction throughout Mercy. This position will lead projects in the clinical space, drive system builds, execute solution creation and development, facilitate workflow optimization, coordinate process training, and directs allocated resources in the execution of solution deployment. This role provides guidance and recommendations in support of tactical and long term road-mapping, impact assessment, change management, and clinical workflow transformation. When systems have stabilized, this role will work with end-users to optimize the use of the system and ensure that Mercy is achieving the maximum value of the system as well as helping to improve and enrich the Mercy experience for caregivers and patients.

To accomplish this goal, the Senior Clinical Consultant- Integrated Performance Solutions will work with key stakeholders and process owners to ensure workflow, processes and tools are appropriately used and consistently applied, assist in identifying potential tool gaps, defining areas for improvement, implement best practices, foster and drive industry standards, and work with clinical leaders to continuously find ways to optimize.

Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.

Position Details:

Education: Bachelor's degree in clinical field/pharmacy. Requires clinical license in specific fields (i.e. Pharmacy, Operating Room, or other highly clinically intensive environment.)

Experience:

• 7 plus years of clinical/operational experience in an integrated health system required.
• Practical experience in the use of EHR and ERP solutions as well as reporting tools to manage frontline business and clinical workflow processes.

Other skills & knowledge:

• Understanding of information and data management
• Experience in providing high level operational, clinical or technical support of applications, this can mean on the front line and working through technical or workflow issues with tools
• Must have the ability to communicate with all levels of clinical staffing to inform non technical personnel of project/initiative benefits and workflow changes.
• Must be able to understand and communicate how technology will impact clinical workflow.
• Must have excellent communication skills (both written and oral) and demonstrate compassionate human relations skills with the ability to communicate in a manner that puts non-technical, non-materials management, or clinical staff at ease.
• An excellent team player treating everyone as a valued individual who seeks out and addresses customers needs while maintaining privacy and confidentiality.
• Must be able to manage multiple, complex projects simultaneously in a high-pressure environment with an acute eye for detail.
• Ability to assess system, hardware and software issues and follow through to resolution.
• Ability to travel 30%.
• Familiarity with applicable governmental regulations
• Ability to manage resources in a matrix or indirect relationship

Qualifications Preferred:

• Masters degree in Pharmacy, Clinical or Business
• Over 12 years of Clinical/Operational Experience with high exposure in the clinical setting or a patient facing area
• Experience optimizing or improving processes through tools
• Experience in EHR, EPIC, TECSYS, Lawson, Optiflex or any other ERP, Scanning or Point of Consumption tools

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.