Senior Clinical Business Analyst

Gateway Foundation; Chicago (IL); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

403(b) Retirement Plan

Tuition Reimbursement

Job summary

Gateway Foundation is seeking a Senior IS Business Analyst to bridge clinical stakeholders, operations, and IT for an upcoming EHR implementation. Hybrid role based in Chicago with some travel, leading requirements gathering, workflow design, training, and change management to optimize clinical workflows and system functionality.

You will partner with leaders, end users, and vendors to deploy, adopt, and continually improve EHR and related clinical technologies, ensuring regulatory compliance

Qualifications

• Bachelor’s degree in IT, CS, Business or related field.
• 5+ years supporting an EHR for a behavioral health provider; EHR implementation experience preferred.
• Strong understanding of behavioral health workflows and clinical documentation.
• Advanced analytical and problem‑solving skills.
• Exceptional communication skills, verbal and written.
• Proven experience in requirements gathering, process modeling and workflow optimization.
• Experience in production support within IT ticketing frameworks.
• Familiarity with project management best practices.

Responsibilities

• Lead requirements gathering through stakeholder interviews, workshops, and observations.
• Translate clinical and business needs into functional requirements, workflow designs, and system configurations.
• Collaborate with stakeholders and vendors to develop effective technology solutions.
• Lead implementation, optimization, and ongoing support of the EHR and related clinical technologies.
• Configure, test, and enhance system functionality to support clinical documentation, care coordination, reporting, and workflows.
• Troubleshoot issues, manage enhancements, and support continuous improvement initiatives.
• Maintain system integrations, data exchanges, and governance standards.
• Analyze clinical and operational data to support quality improvement and regulatory reporting.

Skills

Analytical thinking

Requirements gathering

Workflow optimization

Communication skills

Stakeholder management

Problem solving

Education

Bachelor's degree in IT/CS/Business

Tools

Crystal Reports

SQL

BI Tools

Job description

Job Summary

The Senior IS Business Analyst serves as a strategic liaison between clinical stakeholders, operational leadership, and IT teams to design, implement, and optimize electronic health record (EHR) solutions and other clinical technologies. Over the next two years, this role will primarily lead and support the organization’s implementation of a new EHR system, ensuring successful planning, deployment, adoption, and optimization. This is a hybrid role based out of our Chicago office; some travel to sites is required. The role leads requirements gathering, workflow analysis, change management, and system design efforts to support clinical documentation, care coordination, regulatory compliance, and reporting needs. Additionally, the analyst partners with leaders, end users, and vendors to drive implementation activities, process improvements, training, and stakeholder engagement while providing ongoing support and optimization of clinical workflows and system functionality.

Job Responsibilities

Clinical & Workflow Analysis

• Partner with clinical and operational leaders to evaluate current workflows and identify improvement opportunities.
• Conduct workflow and gap analyses to design future‑state processes aligned with best practices, regulatory requirements, and system capabilities.
• Support workflow redesign and optimization efforts related to the implementation of the organization’s new EHR system.

Requirements Management & Solution Design

• Lead requirements gathering through stakeholder interviews, workshops, and observations.
• Translate clinical and business needs into functional requirements, workflow designs, and system configurations.
• Collaborate with stakeholders and vendors to develop effective technology solutions.

System Implementation, Optimization & Support

• Serve as the lead analyst for the implementation, optimization, and ongoing support of the organization’s new EHR and related clinical technologies.
• Configure, test, and enhance system functionality to support clinical documentation, care coordination, reporting, and operational workflows.
• Troubleshoot issues, manage enhancements, and support continuous improvement initiatives.
• Maintain system integrations, data exchanges, and adherence to change management and governance standards.

Data & Reporting

• Analyze clinical and operational data to support quality improvement, outcomes measurement, and regulatory reporting.
• Develop and maintain reports, dashboards, and data extracts to support organizational needs.
• Ensure compliance with applicable healthcare regulations, data integrity, and security standards.

Stakeholder Collaboration

• Serve as the primary liaison between clinical teams, operational leadership, IT, vendors, and implementation partners.
• Facilitate meetings and working sessions to support project objectives and organizational priorities.
• Communicate effectively with stakeholders at all levels and participate in relevant vendor and industry forums.

Training & Change Management

• Develop and deliver training related to clinical systems and workflows.
• Maintain training materials and support user adoption of new processes and technologies.
• Support change management activities associated with the EHR implementation and ongoing system enhancements.
• Maintain expertise in applicable systems, healthcare technology, and behavioral health best practices.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Business Administration or related field.
• 5 years of experience supporting an Electronic Health Record (EHR) for a behavioral health provider. Prior experience in EHR implementation project(s) preferred.
• Strong understanding of behavioral health workflows and clinical documentation practices. Direct clinical experience (Community and/or Corrections), optionally with behavioral health clinical license, preferred.
• Advanced analytical and problem‑solving skills.
• Exceptional communication skills. Proficient in verbal and written communication.
• Proven experience in requirements gathering, process modeling and workflow optimization.
• Proven experience in a production support capacity adhering to SLAs and operating within an IT support/ticketing framework.
• Demonstrated interpersonal skills to collaborate with business stakeholders, manage difficult situations and engage a team in pursuit of objectives.
• Knowledge and familiarity with project management best practices, ability to inform project scope and estimate related work efforts. Effective organization skills to ensure deadlines are met across multiple concurrent projects, ability to lead initiatives and small projects as well as engage as a project team member.
• Technical expertise in:
  • Behavioral health EHR vendors/systems
  • Crystal Reporting, SQL and BI tools
  • System integrations and interoperability standards (APIs, middleware, file‑based data exchanges, HL7/FHIR, HIEs)
  • Microsoft 365 and collaboration platforms
  • Artificial Intelligence, including but not limited to applications within behavioral health clinical workflows

Physical Requirements

• Prolonged use of a computer and standard office equipment.
• Occasional standing, walking, and light lifting (up to 20 pounds).
• The ability to communicate effectively and visually review information is necessary.

Benefits at Gateway Foundation

Health and Wellness

• Medical, dental, and vision insurance for employees and dependents
• Employee wellness program promoting health and fitness and offering cash‑saving premiums
• Employee assistance programs focused on mental health

Financial Well‑being

• 403(b) Retirement Plan with 3% employer match
• Short‑term and Long‑term Disability and Life and AD&D Insurance paid for by Gateway
• Flexible Spending Accounts for medical and dependent care
• Public Service Loan Forgiveness (PSLF)

Flexibility and Time Off

• 18 paid time off days per year – accrual rates increase with years of service
• 9 paid company holidays
• Work‑life‑balance

Personal Development

• Training & Development Programs
• Tuition Reimbursement – up to $5,250 per calendar year
• eLearning access to online courses that provide CEU’s and job‑related training
• Clinical Supervision: Formal and informal guidance

Gateway Foundation is an Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets. Please view Equal Employment Opportunity Posters provided by OFCCP here.