Senior Clinical Administrative Coordinator

Optum; Phoenix (AZ); Remote; USD 28,000 - 50,000; Full time

Job summary

UnitedHealth Group is seeking a Senior Clinical Administrative Coordinator to join the Practice Extend team. The role involves coordinating patient engagement with the Clinical Care Team, scheduling PCP appointments, and handling administrative tasks in a fast-paced healthcare setting.

The position is full-time, with shifts across 08:00–05:00 and 10:00–19:00 CST, remote in Central/Mountain time zones. Remote work requires secure setup and compliance with telecommuter policy.

Qualifications

• Must have 2+ years medical terminology experience.
• 2+ years healthcare experience in a hospital, pharmacy, or physician's office.
• 1+ year Pharmacy Tech experience with license.
• Proficient in data entry and Outlook.
• Experience with direct messaging apps (e.g., Teams, Webex).
• Able to work Monday–Friday with CST shift hours.

Responsibilities

• Support patient and provider engagement with the care team.
• Telephonically engage high-risk patients to schedule appointments.
• Coordinate information flow between care team and provider offices.
• Schedule PCP appointments and manage patient cases in the workflow system.
• Maintain patient cases in the workflow management platform for Care Team engagement.
• Facilitate exchange of clinical information between Care Team and provider offices.
• Communicate with provider offices to resolve patient issues.
• Notify Care Team of information collected during patient calls.
• Develop relationships with provider offices in Practice Extend program.
• Build rapport with patients through daily outbound/inbound calls.

Skills

Medical terminology

Healthcare experience

Pharmacy Tech license

Microsoft Outlook

Microsoft Teams/Webex

Data entry

Windows navigation

Scheduling

Education

High School Diploma / GED

Tools

Microsoft Outlook

Microsoft Teams

Webex

Job description

Improve the lives of others while Caring. Connecting. Growing together.

Job Description - Senior Clinical Administrative Coordinator (2386768)

Senior Clinical Administrative Coordinator (Job Number: 2386768)

This position is Remote in Central OR Mountain Time Zone. You will have the flexibility to work remotely* as you take on some tough challenges.

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together.

We are looking for a Senior Clinical Administrative Coordinator as an addition to the Practice Extend Team. You will work alongside our Interdisciplinary Clinical Team to improve the health outcomes of the patients and providers we serve. The Senior Clinical Administrative Coordinator is responsible for engaging high-risk patients for Comprehensive Medication Reviews with the Clinical Pharmacist, scheduling PCP appointments for patients on their behalf, assisting with administrative tasks, and communicating with provider offices regarding patient medical history and current needs.

This position is full-time Monday - Friday. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of three days a week from 08:00AM – 05:00PM and two days from 10:00AM – 07:00PM CST. It may be necessary, given the business need, to work occasional overtime.

This will be on the job training and the hours during training will be during normal business hours.

Primary Responsibilities:

• Work with a Clinical Care Team to support patient and provider engagement.
• Engage high-risk patients telephonically to schedule appointments with Clinical Care Team.
• Utilize multiple technology systems and outreach to provider offices and/or pharmacies as needed to capture pertinent information for patient engagement.
• Support patients by scheduling PCP appointments on their behalf.
• Prepare patient cases in workflow management platform for Care Team patient engagement.
• Facilitate exchange of clinical information between Care Team and provider offices to ensure identified patient concerns and needs are addressed by provider offices.
• Communicate with provider offices to problem-solve patient issues and/or facilitate communication between practice staff and Care Team.
• Notify Care Team of relevant information gathered during calls to patient that may affect the patient’s disease state or medication regimen.
• Develop strong relationships with provider offices participating with Practice Extend program by communicating patient needs.
• Build rapport and establish trusted relationships with patients via daily outbound and inbound calls.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED
• Must be 18 years of age OR older
• 2+ years of experience working with medical terminology
• 2+ years of Medical / Healthcare experience in a hospital, pharmacy, or physician's office providing clinical or administrative assistance
• 1+ years of experience as a Pharmacy Tech (License required)
• Computer proficiency, to include data entry and utilizing Microsoft Outlook
• Computer proficiency with direct messaging applications (Microsoft Teams, Webex, etc.)
• Ability to type and navigate a Windows-based environment simultaneously
• Ability to work Monday – Friday. Three days a week from 08:00AM – 05:00PM and two days from 10:00AM – 07:00PM CST

Preferred Qualifications:

• Pharmacy Tech for Insurance Company or Medical Assistant experience
• Managed Care Experience
• Bilingual fluency in English and Spanish

Telecommuting Requirements:

• Reside within Central or Mountain Standard Time Zone
• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

• Able to take initiative and work independently
• Adaptable, flexible, and able to incorporate frequent process changes into established workflows within a fast-paced, dynamic environment
• Strong communication skills with patients, providers, and other healthcare professionals

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20 - $36 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline:

This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

UnitedHealth Group is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodation for any part of the application process, please call 1-866-566-8715 to be connected to Recruitment Services. Recruitment Services hours of operation are 7 a.m. to 7 p.m. CT, Monday through Friday.

UnitedHealth Group is a registered service mark of UnitedHealth Group, Inc. The UnitedHealth Group name with the dimensional logo, as well as the dimensional logo alone, are both service marks for the UnitedHealth Group, Inc.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.