Senior Clinical Admin Nurse RN - Emerging CARE - Remote

UnitedHealthcare; Phoenix (AZ); Remote; USD 60,000 - 107,000; Full time

Benefits offered by this job

Remote work nationwide

Benefits package

Job summary

UnitedHealthcare is seeking a Senior Clinical Admin Nurse RN for Emerging CARE, with remote work flexibility across the United States. The role supports members by providing guidance, education, and front-line clinical resources to manage health and well‑being, combining nursing generalist expertise with excellent customer service.

Responsibilities include addressing medical questions, resolving issues, processing authorizations, and coordinating referrals while documenting interactions in

Qualifications

• Current and unrestricted RN license.
• 4+ years of acute nursing experience as an RN.
• 2+ years of case management experience.
• Med-surg, critical care and/or ER experience.
• Basic computer proficiency (MS Word, Outlook).
• Proven ability to function independently with minimal supervision.

Responsibilities

• Act as resource to members calling into a customer service setting addressing medical/health questions.
• Own problem through to resolution on behalf of the member with real time or timely follow-up.
• Provide process and status on previously submitted prior authorizations or pre-determination requests.
• Refer and enroll members to appropriate internal specialists and programs based on needs and eligibility.
• Support and advocate for members and families in complicated medical situations.
• Document member interactions across databases during and after calls.

Skills

Verbal communication

Written communication

Team player

Adaptability

Education

Bachelor's degree in nursing

CCM certification

Tools

MS Word

Outlook

Job description

Improve the lives of others while Caring. Connecting. Growing together.

Job Description - Senior Clinical Admin Nurse RN - Emerging CARE - Remote (2378507)

Senior Clinical Admin Nurse RN - Emerging CARE - Remote - 2378507

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together

Be part of an exciting opportunity combining your entrepreneurial drive and passion to help others. This is a new program to build trusted relationships with members across the continuum of care as a registered nurse providing guidance and education as appropriate. The goal of this program is to provide a front line clinical resource to provide education and support of members about management of their health and well-being. This role is very customer service oriented and benefits from a nursing generalist background.

Candidate must be willing to work weekdays 11:00 am – 8:00 PM CST, including Saturdays 8:00 am – 5:00 PM CST.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Acts as resource to members calling into a customer service setting addressing medical/health questions
• Own problem through to resolution on behalf of the member in real time or through comprehensive and timely follow-up with the member
• Provide process and status on previously submitted prior authorizations or pre-determination requests
• Effectively refers and enrolls members to appropriate internal specialists and programs, based on member’s needs and eligibility
• Support and advocate for members and families in complicated medical situations
• Use good nursing judgement in a variety of scenarios real time
• Accurately documents member interaction across multiple databases, while on the call and appropriate follow all processes and procedures
• Takes lead role in setting direction and participating in or developing new program and initiatives to improve performance of new program
• Ability to collaborate with peers and managers to improve service model performance
• Assists with the development and implementation of departmental policies and procedures
• Enjoys working in a fast paced environment and must be able to adapt quickly to change while executing efficiently

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Current and unrestricted RN compact license
• 4+ years of acute nursing experience as an RN
• 2+ years of case management experience
• Med-surg, critical care and/or ER experience
• Basic computer proficiency (ie MS Word, Outlook)
• Proven ability to function independently and responsibly with minimal supervision

Preferred Qualifications:

• Bachelor’s degree in nursing
• CCM
• 2+ years of managed care experience
• Pediatric experience

Soft Skills:

• Demonstrated excellent verbal and written communication skills
• Proven team player and team building skills
• Ability and flexibility to assume responsibilities and tasks in a constantly changing work environment

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $60,200 - $107,400 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Job

Clinical Administration

Primary Location

US-AZ-Phoenix

Other Locations

US-CO-Denver, US-MO-Saint Louis, US-NE-Omaha, US-TX-Houston

UnitedHealth Group is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodation for any part of the application process, please call 1-866-566-8715 to be connected to Recruitment Services. Recruitment Services hours of operation are 7 a.m. to 7 p.m. CT, Monday through Friday.

UnitedHealth Group is a registered service mark of UnitedHealth Group, Inc. The UnitedHealth Group name with the dimensional logo, as well as the dimensional logo alone, are both service marks for the UnitedHealth Group, Inc.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.