Senior Clinic Office Manager - Thoracic Clinic - Stephenson Cancer Center

OU Health; Oklahoma City (OK); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Senior Clinic Office Manager to oversee operations at a busy outpatient facility. This role requires strong leadership skills, excellent communication, and the ability to multitask in a fast-paced environment. You will supervise staff, assist with budgeting, and manage patient complaints while ensuring smooth clinic operations. Join a collaborative team dedicated to providing high-quality care and making a difference in patients' lives. This position offers a comprehensive benefits package and opportunities for professional growth within a supportive environment.

Benefits

PTO

401(k)

Medical Plans

Dental Plans

Qualifications

• 3-5 years of progressive leadership experience in a clinical setting.
• Bachelor's degree required, preferably in a related field.

Responsibilities

• Oversees daily clinic operations and supervises staff.
• Assists in budget preparation and monitors spending.
• Manages patient and staff complaints effectively.

Skills

Management Skills

Organizational Processes

Healthcare Policy Knowledge

Communication Skills

Staff Training and Evaluation

Complaint Management

Budgeting Skills

Education

Bachelor's Degree in Accounting

Bachelor's Degree in Business Administration

Bachelor's Degree in Healthcare Administration

Job description

Position Title:

Senior Clinic Office Manager - Thoracic Clinic - Stephenson Cancer Center

Department:

OUHP SCC Lung/Ortho/Sarcoma

Job Description:

The T.O.E.S. (Thoracic, Ortho, Esophageal, Sarcoma) Clinic is an outpatient facility at the Stephenson Cancer Center with 13 providers, servicing roughly 40 patients daily with Thoracic/Ortho-related cancer diagnoses. This is a fast-paced, collaborative environment that requires excellent communication skills, the ability to multitask, and a willingness to learn.

Location:

Stephenson Cancer Center

Shift:

Full-Time (40 hours/week) Monday-Friday 8a-5p

General Description:

Oversees the daily operation of a clinic.

Essential Responsibilities:

1. Personnel Supervision: Supervises clinic staff, issues first and second level warnings, conducts performance appraisals, and handles personnel issues. Coordinates time reports and leave requests. Completes all new hire paperwork, schedules training, and ensures staff are well-equipped to perform their duties.
2. Budget Assistance: Assists the Clinic Administrator in preparing the budget. Monitors spending to ensure it remains within acceptable levels.
3. Complaint Management: Manages complaints from patients, staff, physicians, etc. Works with physicians and the Clinic Administrator to address and resolve complaints, reviewing and investigating all in the complaint tracking system.
4. Accounts Payable: Codes invoices, maintains copies, and provides invoice information. Maintains basic knowledge of CPT and ICD-9 coding.
5. Billing Assistance: Helps the Billing Manager resolve billing issues, reviews billing procedures for errors, and ensures accurate and timely processing of patient billing and records.
6. Supply Maintenance: Orders and tracks clinic supplies.
7. Report Preparation: Runs queries and prepares monthly reports on write-offs, charges, and collections.
8. Clinic Assistance: Supports clinic operations by scheduling, managing referrals and authorizations, patient check-in/out, and completing lab and x-ray requisitions.

General Responsibilities:

• Performs other duties as assigned.

Minimum Requirements:

Education: Bachelor's degree required, preferably in Accounting, Business Administration, Healthcare Administration, or related field.

Experience: 3-5 years of progressive leadership experience in a clinical setting.

Licensure/Certifications/Registrations: None required.

Knowledge, Skills & Abilities:

• Advanced knowledge of management, organizational processes, and healthcare policy.
• Strong understanding of Medicaid, Medicare, and applicable federal and state laws.
• Ability to plan, organize, direct, and schedule clinic staff.
• Ability to train and mentor staff.
• Excellent verbal and written communication skills.
• Supervisory, training, and staff evaluation skills.
• Ability to identify and recommend improvements to patient care and clinic processes.

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OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and more. Our benefits and compensation are designed to meet your needs both inside and outside of work, providing peace of mind for you and your family.