Senior Client Success Manager - Strategic Accounts

Remote Jobs; Atlanta (GA); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading e-commerce solutions company in Atlanta, Georgia is seeking a Client Success Manager to oversee strategic account relationships. You will guide clients through onboarding and renewals while ensuring successful implementations and expansions. Ideal candidates have at least 3 years of B2B SaaS experience and strong skills in client relationship management. This role offers comprehensive benefits, a remote-first work model, and career growth opportunities.

Benefits

20 days of Paid Time Off

Comprehensive medical, dental, and vision benefits

Tuition assistance and personal development resources

Qualifications

• 3+ years of experience in client success, renewals, or account management.
• Experience with contract management and procurement teams.
• Prior eCommerce or eCommerce SaaS experience.

Responsibilities

• Serve as the primary relationship owner for strategic accounts.
• Conduct regular business reviews to communicate progress.
• Lead onboarding and implementation efforts for clients.

Skills

Client relationship management

Account management

Renewal processes

B2B SaaS experience

Salesforce proficiency

Education

Bachelor's degree in business or related field

Tools

Salesforce

Client Success platforms (e.g., Gainsight)

Job description

Employer Industry: E-commerce Solutions

Why consider this job opportunity:

• Opportunity for career advancement and growth within the organization
• Competitive time off package with 20 days of Paid Time Off and generous wellness days
• Remote-first working conditions providing work-life balance
• Comprehensive medical, dental, and vision benefits starting on Day 1
• Industry-competitive compensation and total rewards benefits
• Access to resources supporting personal and professional development, including tuition assistance

What to Expect (Job Responsibilities)

• Serve as the primary relationship owner for a portfolio of strategic accounts, guiding them through onboarding, renewals, and expansions
• Conduct regular business reviews and success checkpoints to communicate progress and reinforce impact
• Lead onboarding and implementation efforts, ensuring a strong start through customized guidance
• Identify and nurture opportunities for upsell and cross-sell that align with the client's strategic goals
• Own and execute the renewal process for each account, ensuring accuracy and alignment with client expectations

What is Required (Qualifications)

• 3+ years of experience in client success, renewals, or account management in a B2B SaaS environment
• Contract management and renewal experience, particularly with procurement teams or legal stakeholders
• Prior eCommerce or eCommerce SaaS experience
• Demonstrated proficiency in client relationship management and internal collaboration
• High proficiency with Salesforce and related tools for managing account workflows

How to Stand Out (Preferred Qualifications)

• Bachelor's degree in business, Marketing, Communications, or a related field
• 5+ years of progressive experience in client-facing roles with a focus on strategic accounts
• Familiarity with strategic account planning and enterprise procurement or legal processes
• Experience supporting client enablement and using data-driven insights for decision-making
• Proficiency with Client Success platforms (e.g., Gainsight) to manage risk and drive impact

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.