Senior Client Success Manager - Programmatic

Zeta Global; New York (NY); Hybrid; USD 80,000 - 95,000; Full time

Benefits offered by this job

Unlimited PTO

Excellent medical, dental, and vision

Employee Equity and Stock PurchasePlan

Employee Discounts, Virtual Wellness,

Job summary

Zeta Global is seeking a Senior Client Success Manager – Programmatic in New York City. You will own end-to-end programmatic campaigns, serve as the day-to-day client lead, and collaborate with Sales, Analytics, and Operations to drive performance and growth.

Hybrid role based in NYC (3 days/week) requiring strong DSP skills, campaign management, and strategic client partnerships. Enjoy a benefits-rich environment with opportunities in a fast-paced ad-tech company.

Qualifications

• 3+ years of experience in programmatic advertising, digital media, or ad-tech in client success or account management.
• Hands-on DSP experience including campaign setup, optimization, and reporting.
• Proven ability to independently manage multiple live campaigns and client relationships.
• Strong communication skills with comfort in executive-level conversations.

Responsibilities

• Own and manage 10+ active programmatic campaigns end-to-end across multiple accounts.
• Lead client communications, including status calls and quarterly business reviews, with clear insights.
• Serve as the technical owner of campaign execution, coordinating with Operations on setup and optimization.
• Apply DSP knowledge to guide setup decisions, diagnose issues, and drive performance.
• Deliver client-ready reporting and insights in partnership with Analytics.
• Identify upsell, cross-sell, and renewal opportunities with Sales.
• Collaborate cross-functionally to resolve issues and ensure a high-quality client experience.
• Partner with the Client Success Director on escalations and progress updates.

Skills

DSP experience

Campaign management

Client communication

Excel

Analytical skills

Job description

Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go towww.zetaglobal.com.

THE ROLE

The Senior Client Success Manager – Programmatic is a hands-on, client-facing role responsible for owning the end-to-end success of a portfolio of strategic programmatic accounts. You will serve as the day-to-day client lead, operational expert, and strategic partner, managing live campaigns, leading client communications, and driving performance, retention, and growth.

This role requires strong programmatic expertise, excellent judgment, and the ability to operate independently while collaborating closely with Sales, Analytics, and Operations.

This is a hybrid role based in New York City (3 days/week).

RESPONSIBILITIES

• Own and manage 10+ activeprogrammatic campaigns end-to-endacross multiple accounts.
• Lead all client communications, including status calls, QBRs, and escalations, providing clear insights and recommendations tied to business outcomes.
• Serve as thetechnical ownerof campaign execution, partnering closely with Operations to ensure campaigns are set up correctly, optimized effectively, and aligned to strategy (targeting, pacing, QA, troubleshooting).
• Apply a deep understanding ofDSPfunctionality and optimization levers to guide setup decisions, diagnose issues, and drive performance improvements.
• Deliver client-ready reporting and performance insights in partnership with Analytics.
• Proactively identify and support upsell, cross-sell, and renewal opportunities in collaboration with Sales.
• Collaborate cross-functionally to resolve issues, drive performance, and ensure a high-quality client experience.
• Partner with your Client Success Director on escalations, prioritizing fixes, communicating progress, and ensuring timely resolution.

REQUIREMENTS

• 3+ years of experience in programmatic advertising, digital media, or ad-tech within Client Success, Account Management, or similar roles.
• Hands-on DSP experience required, including campaign setup, optimization, and reporting.
• Proven ability to independently manage multiple live campaigns and client relationships.
• Strong communication skills and comfort leading client and executive-level conversations.
• High attention to detail and ability to prioritize in fast-paced environments.
• Strong analytical skills and comfort withExceland performance reporting.

DESIRED SKILLS

• Experience working with agencies and complex, multi-stakeholder accounts.
• Experience mentoring or supporting junior team members.
• Strong ability to navigate ambiguity and make sound judgment calls without perfect information.
• Proven comfort owning escalations and partnering with leadership to resolve issues.
• Ability to translate technical and performance details into clear client-facing narratives.
• Experience operating in high-growth or fast-paced environments where processes evolve.
• Strong cross-functional collaboration skills, particularly with Sales, Analytics, and Operations.

BENEFITS & PERKS

• Unlimited PTO
• Excellent medical, dental, and vision coverage
• Employee Equity and Stock Purchase Plan
• Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!!

SALARY RANGE

The salary range for this role is $80,000.00 - $95,000.00, depending on location and experience.

PEOPLE & CULTURE AT ZETA

Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.

We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here:https://zetaglobal.com/blog/a-look-into-zetas-ergs/

ZETA IN THE NEWS!

https://zetaglobal.com/press/?cat=press-releases