Senior Client Success Manager | Equity Eligible

Socket.dev; New York (NY); On-site; USD 109,000 - 163,000; Full time

Job summary

Addepar seeks an experienced Client Success Manager to oversee post-sales lifecycle for top-tier clients, guiding adoption and renewal efforts. You will partner with Account Executives and cross-functional teams to ensure high client satisfaction and effective knowledge transfer.

The role emphasizes strategic oversight, client advocacy, and leadership of a high-performance team to drive GTM objectives and client value.

Qualifications

• 8+ years in client-facing roles with strategic client experience.
• Strong work ethic, proactive and team-oriented.
• Excellent problem solving and communication skills.
• Data- and metric-driven mindset.
• Ability to adapt quickly with a strong sense of urgency.
• Company-first mindset and leadership capabilities.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Understand Addepar's strategic client segment and usage patterns.
• Oversee the client journey from implementation to renewal for seamless handover.
• Partner with Account Executive for quarterly business reviews and product adoption insights.
• Be the client voice to Product, Support, Finance, and Legal to ensure client success.
• Build high client happiness and reference-ability through effective issue diagnosis.
• Lead cross-functional collaboration among Sales, Marketing, R&D, Finance and Legal.

Education

Bachelor's degree or equivalent

MBA

Job description

Addepar seeks an experienced Client Success Manager to oversee post-sales lifecycle for top-tier clients, guiding adoption and renewal efforts. You will partner with Account Executives and cross-functional teams to ensure high client satisfaction and effective knowledge transfer.

The role emphasizes strategic oversight, client advocacy, and leadership of a high-performance team to drive GTM objectives and client value.