Senior Client Success Manager

Socket.dev; United States; On-site; USD 64,000 - 120,000; Full time

Benefits offered by this job

Medical

Dental

Vision

HSA/FSA

Life Insurance

401(k)

Tuition Reimbursement

Job summary

Enlyte seeks a Senior Client Success Manager to drive loyalty and renewals through a proactive, consultative approach, ensuring clients maximize their Enlyte experience and achieve business goals. You will lead renewal efforts, upsell Mitchell services, and guide clients through product adoption.

You must have a bachelor’s degree in business or related field, 8+ years of experience, travel at least 10%, and the ability to work across time zones.

Qualifications

• Bachelor’s degree in Business Administration, or related field.
• 8+ years of related experience.
• Travel at least 10% and flexible hours to cover East/West coast.

Responsibilities

• Increase renewal sales for their assigned region or account(s).
• Demonstrates knowledge of the organization’s various products and services.
• Educates clients on best practices and encourages successful product adoption.
• Ensures client awareness and understanding of applicable product elements, business practices, and contractual implications.
• Must meet sales objectives such as quota and productivity requirements.
• Maintain account team relationships, transfer leads as appropriate, and foster cross-functional collaboration.

Skills

Account management

Client success

Sales orientation

Communication

Education

Bachelor’s degree in Business Administration

Job description

Company Overview

At Enlyte, we combine innovative technology, clinical expertise, and human compassion to help people recover after workplace injuries or auto accidents. We support their journey back to health and wellness through our industry-leading solutions and services. Whether you're supporting a Fortune 500 client or a local business, developing cutting-edge technology, or providing clinical services you'll work alongside dedicated professionals who share your commitment to excellence and make a meaningful impact. Join us in fueling our mission to protect dreams and restore lives, while building your career in an environment that values collaboration, innovation, and personal growth.

Be part of a team that makes a real difference.

Job Description

The Senior Client Success Manager is responsible for creating loyal customers through a proactive, consultative approach that helps our clients maximize their Enlyte experience in order to achieve their business goals. The ultimate measure of client success is gauged by our client’s willingness to renew and purchase additional Mitchell services.

• Responsible for increasing renewal sales for their assigned region or account(s).
• Demonstrates knowledge of the organization’s various products and services.
• Educates clients on best practices and encourages successful product adoption.
• Ensures client awareness and understanding of applicable product elements, business practices, and contractual implications.
• Must meet sales objectives such as quota and productivity requirements.
• Maintain account team relationships, transfer leads as appropriate, and foster cross-functional collaboration.

Qualifications

Education, Training & Experience:

• Bachelor’s degree in Business Administration, or related field, or appropriate combination of education and experience.
• Extensive knowledge and understanding of the Insurance Property and Casualty industries is desired.
• Must be available to travel at least 10%.
• Flexible work hours. Customer base is National and may require office hours start or end equivalent to East or West coast office hours.
• 8+ years of related experience

Benefits

We’re committed to supporting your ultimate well-being through our total compensation package offerings that support your health, wealth and self. These offerings include Medical, Dental, Vision, Health Savings Accounts / Flexible Spending Accounts, Life and AD&D Insurance, 401(k), Tuition Reimbursement, and an array of resources that encourage a lifetime of healthier living. Benefits eligibility may differ depending on full-time or part-time status. Compensation depends on the applicable US geographic market. The expected base pay for this position ranges from $64,000 - $120,000 annually, and will be based on a number of additional factors including skills, experience, and education.

The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Don’t meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.