Senior Client Success Manager

Freddie Mac; United States; Remote; USD 90,000 - 125,000; Full time

Job summary

A leading tech company seeks a Senior Client Success Manager to oversee client relationships in K-12 districts. This role involves driving adoption, managing risk, and collaborating across functions to enhance client outcomes. Candidates should possess extensive experience in client success and strategic communications, particularly within education.

Qualifications

• 5+ years in client success, account management, consulting, or implementation.
• Demonstrated success owning strategic K-12 district relationships.
• Strong understanding of K-12 systems and funding cycles.

Responsibilities

• Own the full client relationship post-sale, including onboarding and renewal.
• Lead strategic planning and outcome reviews with client leadership.
• Monitor usage and client health to manage risk and drive retention.

Skills

Client success

Account management

Consulting

Communication

Presentation skills

Education

Bachelor's degree

Job description

About Us

Care Solace is a fast-growing tech company on a mission to connect individuals and organizations with mental healthcare, social service resources, and providers in their communities. We are mission-driven, agile, and passionate about solving real-world problems with innovative solutions.

Job Purpose

We are looking for a Senior Client Success Manager to lead the full post-sale lifecycle for a portfolio of high-impact K-12 districts-from onboarding through renewal. You'll build trusted relationships with district leaders, especially in student services and counseling, and serve as a strategic partner in driving adoption, engagement, and measurable outcomes.

You'll work cross-functionally to deliver value, influence product direction, and ensure account growth and retention. This role is ideal for a deeply experienced CSM or district-facing consultant who excels at shaping outcomes at scale.

Key Responsibilities

Strategic Client Management

• Own the full client relationship post-sale, including onboarding, virtual and in-person training, adoption, and renewal
• Serve as a trusted advisor to officials in complex school districts, including superintendents, directors of student services, and counselors
• Lead strategic planning, outcome reviews, and engagement milestones with client leadership
• Advocate for client needs internally, partnering with Product, Sales, and Support to remove barriers and maximize value

Outcome Ownership

• Develop and execute success plans aligned with district goals and academic calendars
• Monitor usage and client health to proactively manage risk and drive retention
• Lead renewal and expansion strategies for your accounts
• Maintain a +95% renewal rate

Cross-Functional Collaboration

• Translate client feedback into actionable insights for internal teams
• Support pre-renewal planning and post-implementation improvements
• Represent customer voice in roadmap discussions, feature launches, and impact reporting
• Contribute to scalable processes, playbooks, and internal enablement

Requirements

Required Qualifications

• 5+ years in client success, account management, consulting, or implementation
• Demonstrated success owning strategic K-12 district relationships, particularly with superintendents, directors of student services, and counseling leaders
• Strong understanding of K-12 systems, funding cycles, and decision-making structures
• Proven ability to influence both frontline staff and senior leadership
• Highly organized, self-motivated, and effective in managing multiple priorities
• Excellent communication and presentation skills

Preferred Qualifications

• Experience working in edtech or supporting education-focused SaaS platforms
• Familiarity with FERPA, HIPAA, or K-12 compliance standards
• Bachelor's degree required
• Eagerness to travel to visit clients
• This is a remote role serving customers on the East Coast. Candidates must be authorized to work in the U.S. and available to work core hours in Eastern Time (ET).

Salary Description

$90,000 - $125,000 a year